Sales Customer Service

Dennis Mahon

Email: abpn86@r.postjobfree.com

Address: * ****** **** *****

City: Northfield

State: NJ

Zip: 08225

Country: USA

Phone: 609-***-****

Skill Level: Director

Salary Range: $135,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Dennis M. Mahon 7 Twelve Oaks Court Northfield, NJ 08225

Home: 609-***-**** Cell: 609-***-****

dmahon1@ hotmail.com

Over 18 years of I.T. leadership experience with a consistent track record of driving increasing levels of productivity, profits and internal/external customer satisfaction. Recognized as a Technology leader and Change Agent designing and implementing technical solutions that reduce TCO and delivering a strong ROI.

Career marked by I.T. leadership roles in 38 countries.

Consistently improved delivery times and service levels while reducing cost.

Have managed over 50 large-scale initiatives using world-clas best practices

. Core Competencies

Strategic Business PlanningInfrastructure VirtualizationManagement

Enterprise ArchitecturesProcess Improvements Best Practices

Rapid Deployments Budget Cost Management

Project Management Cloud and Mobile Computing

Global Vendor Management Data Center Management

Data Security Onshore/Offshore models

Professional Experience

VP Information Technology / MIS Dir. 2001 Present

AC Coin Slot, Pleasantville, NJ

Global provider of commercial slot machines

Reporting to the CFO, recruited to manage I.T infrastructure operations and salvage a failed ERP implementation. Oversaw all I.T. functions including data center management, vendor relationships, technical support, application development, staff training, financial monitoring and disaster recovery planning. Managed 10M operating budget and direct activities of 25 staff.

Challenged to improve productivity and reduce cost through improved uses of technology. Utilized PMI methodologies and collaborated with department managers and staff to analyze and document process and system workflows. Authored plan to improve software development process, consolidate disparate groups of databases and combined all departments requirements into one unified central system.

Implemented change control and process documentation for all aspects of the business including new software and hardware upgrades.

Implemented training programs for each department ensuring competences.

Responsible for all internal business systems development including Accounting, Compliance, Inventory, Job Management, Production, Sales, Security and Service processing software using follow the sun programming.

Notable Accomplishments:

Turned a hated ERP implementation into a demand to have more functionality.

Increased efficiency of the development group by 25% through matrix organizational structure that allowed for responsive shift of experts to meet user needs.

Implemented new service tracking standards reducing down time to 1% of all games in the field.

Decreased the amount of trouble tickets by 90% using new quality and development procedures

Lead the initiative to consolidate unique and disparate group of databases into one unified central

system, in our ERP system.

Designed and implemented a web based tablet sales configuration application that interfaced with Sales,

job management, Compliance, Inventory, and Purchasing eliminating 50% of our Order Administration

Department.

Implemented enterprise VOIP savings $ 75,000.00 annually

Coordinated all telecommunications, networking between 10 offices, 12 warehouses and 32 remote

locations including MPLS T1 and VPN lines.

Cargocare North America, Ltd. Burlington, NJ 19984-2001

Operations Mgr. / International Systems Director

Developed USA operations in California, New Jersey and Illinois.

Created sales presentations to prospective customers around the country covering in-house operations and Internet cargo tracking systems in support of sales staff.

Responsible for customer service issues.

Opened an office in Jakarta, Indonesia; training staff and installing all equipment.

Negotiated vendor contracts covering both domestically and internationally in Asia and Europe, for ocean freight savings $ 60,000.00 annually.

Managed centralized help desk for global operations.

Developed web sites for several offices.

Coordinated programming tasks with programmers and consultants in multiple countries.

Developed project budget to ensure completion of assigned tasks.

Ensured offices in China complied with country Internet regulations.

Zenith Center Limited Ltd. Quarry Bay Hong Kong 1994-1998

Managing Director

Designed, programmed, sold and trained customers on a Freight Forwarding ERP software.

Provided consulting services to wide range of customers in 38 countries covering all aspects of computer operations: electronic mail, EDI, fax servers, hardware, internet, networking,phone systems, programming and structured cabling; Novell 3x, 4x, OS/2, Windows 3.x, Windows 9x,

Windows NT, Electronic mail / fax server systems, virus protection and system security for corporate accounts.

Diagnosed hardware and software problems and repaired effectively.

Responsible for overall business operations with five employees and four consultants.

Installed various types of e-mail systems, routers and gateways for office communications: Pop3, Exchange, Interchange SMTP, UUCP, Webmail etc. for customers; such as Calvin Klien.

Worldink Logistics, Inc. Voorhees,N.J. 1989 - 1994

Sr. Programmer / Program Analyst

Reduced in-house work load by 75% with introduction of EDI operations

Responsible for the design, programming, installation and training of software specialized for the transportation industry.

Installed and maintained international network supporting users in the United States and in Asia.

Education:

1983-1985 Rowan University, Glassboro, NJ

B.S., Business Administration with major Management Information Systems (MIS)

1981-1983 Gloucester County College Sewell, N.J.

A.S. in Computer Science

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