Real Estate Customer Service

**** ******* ***** - ***********, ** *****

Phone 937-***-**** - Fax 937-***-**** -

E-mail abpn1a@r.postjobfree.com

Charlene Roberge

Mission Statement

My goal is to work hard and dream big while giving great

customer service to my clients, customers, friends and family and continue to

be honest with myself and others.

Education

Present

Hondros College

Dayton, Ohio

Associate Degree of Applied Business (A.A.B) in Real Estate

1998

Clark State Community College

Springfield, Ohio

Four Real Estate Classes

Professional experience

2001 to Present

Real Estate II, Inc.

Springfield, Ohio

REALTOR®

1998 to 2001

Keyes-Gateway Jim Johnson Realty

Springfield, Ohio

REALTOR®

Additional professional activities

Hobbs/Herder Mega-Marketing

Roger Butcher Training Program - How to Market You

Rick Deluca - Four Weeks to Success

Floyd Wickman - Sweathogs

(Several Courses to Obtain Designations)

Professional memberships

National Association of REALTORS®

Ohio Association of REALTORS®

Springfield Board of REALTORS®

Women's Council of REALTORS®

Real Estate Buyer's Agent Council (REBAC)

Council of Residential Specialists

Languages

American Sign Language (some)

Spanish (some)

Accreditations

ABR - Accredited Buyer Representative

CRS - Certified Residential Specialist

E-Pro - Certification of an internet professional

GRI - Graduate REALTOR® Institute

LTG - Leadership Training Graduate

PMN - Performance Management Network

Awards received

OAR President's Sales Club Award 2001 - 2005

2000 Contract Leader (within my company)

Springfield Board of REALTORS® Rookie of the Year 1999

Up and Comer 1999 (within my company)

Volunteer Work

Junior Achievement 2003 to

Present

Big Brothers/Big Sisters

2004 to Present

Past President of the

Clark/Champaign County Chapter of Women's Council of REALTORS® 2003

Accredited Buyer

Representative (ABR)

The Accredited Buyer

Representative (ABR) designation is the benchmark of excellence in buyer

representation. This coveted designation is awarded to real estate

practitioners by the Real Estate BUYER'S AGENT Council (REBAC) of the National Association of REALTORS® who meet the specified educational and practical

experience criteria.

Certified Residential Specialists (CRS)Only 5 percent

of all REALTORS® have earned this prestigious credential.The

education is considered "top shelf" among the experts.I have

access to one of the best networking systems in the country to help my

relocating clients.Council

members were involved in nearly 25 percent of all residential real

estate transactions in the United States.As a

Council member, I get information about the latest sales and marketing

techniques, and changes in the law that benefit home buyers and sellers.

Certified Residential

Specialists have advanced training, experience, and nationwide access to a

network of resources to make us the preferred choice in residential real

estate sales.

REALTOR e-PRO®

REALTOR e-PRO®

is a revolutionary training program presented entirely online to certify real

estate agents and brokers as Internet Professionals. The NATIONAL ASSOCIATION

OF REALTORS® is the first major trade group to offer certification for online

professionalism.

REALTOR® e-PRO is not just about technology - it's about how you can leverage

your most powerful asset, your people-skills, into doing more business on the

Internet.

REALTOR e-PRO® gives you:

- Exhaustive Internet Training

- Unique Competitive Advantage

- Professional Distinction

Graduate REALTOR's Institute (GRI)

Three courses are needed to obtain the Graduate REALTORS®

Institute designation from the Ohio Association of REALTORS®. A few of the

curriculum areas that the GRI students develop skills in are the areas of

construction, marketing, agency, equal opportunity, appraising, financing,

brokerage management, taxation, development, property management and other

current issues.

Leadership Training Graduate (LTG)

Women's Council of Realtors' Leadership Training

Graduate (LTG) Designation advances you to the leading edge. With a core

focus on personal and professional development, the LTG recognizes real

estate's top producers by helping them succeed in career leadership through a

blend of education and experience.

The LTG is the only recognition of professional leadership

skills offered in the REALTOR® community. The combination of training and

experience cultivates a distinctive, well-rounded real estate professional

who is ready to move to the next level. It's a powerful combination for success.

Performance Management Network (PMN)

The Performance Management Network (PMN) is a new REALTOR® designation that's

built from the ground up to bring you the real-world skills, the know-how and

the tools that will keep your business out front and on top of a

lighting-fast market. This designation is unique to the REALTOR® family

designations, focusing on the idea that in order to enhance your business,

you must enhance yourself. The curriculum is driven by the following topics:

negotiating strategies and tactics, networking and referrals, business

planning & systems, personal performance management and cultural

differences in buying and selling.

Contact this candidate