Engineer Customer Service
Resume:
James Timberlake
Email: abpkvp@r.postjobfree.com
Address: ***** ********** *****
City: Mount Dora
State: FL
Zip: 32757
Country: USA
Phone: 352-***-****
Skill Level: Management
Salary Range: $125,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
COVER LETTER
JAMES R. TIMBERLAKE
32101 Timberlake Drive
Mount Dora, Florida 32757
abpkvp@r.postjobfree.com
www.linkedin.com/in/jimtimberlake
Dear Sir/Ms.:
I am writing to express my sincere interest in exploring career opportunities within your organization. With this intention, I am forwarding my current resume for your consideration. Although it will provide you with specific information regarding my experience and proven track record of success, I would like to draw your attention to several points.
I am seeking a position where an excellent background in Management, Marketing, Sales, Customer Service and Project Management would be of value. As you will note, I have obtained significant experience in these areas while progressing through positions of increasing responsibility with Progress Energy Florida & Florida Power Corporation, as well as through additional employment in the educational and business sectors. In these capacities I have utilized my expertise to successfully identify and develop new business opportunities, effectively promote products and services, consistently meet/exceed goals and objectives, and contribute to the overall efficiency and profitability of daily operations.
To further augment my qualifications, I received a Bachelor's Degree in Engineering from the University of Central Florida, as well as completing numerous seminars and training programs to enhance my professional skills. I would now like to apply these qualifications and continue my career in a new direction with a company such as yours. I am flexible, highly motivated, and confident I would prove to be an asset to your organization and a contributing member of your management team.
I would welcome the opportunity to meet with you to further discuss how my background may be put to use in your behalf. Thank you for your consideration. I look forward to hearing from you soon.
Sincerely,
James R. Timberlake
RESUME'
James R. Timberlake
32101 Timberlake Drive
Mount Dora Florida 32757
abpkvp@r.postjobfree.com
www.linkedin.com/in/jimtimberlake
Summary of qualifications
* Experienced Electrical Engineer with 27 years of professional experience in the power distribution industry.
* Lead Account Executive managing 300 customers generating over $200M in annual revenue.
* Managing relationships with 87 top tier customers each generating greater than $1M annually.
* Managing single largest customer in the company generating $49M annually.
* Facilitated the installation of over 1500kW in solar generation in 3 projeccts.
* Managed the installation and interconnection of 5.5Mw natural gas generated.
* Managed the installation of 3.3Mw thermal energy storeage unit.
* Skilled and experienced in management, budget planning and administration, P&L responsibility, strategic planning, account management, marketing, contract negotiation, and customer service
* Creating innovative marketing strategies to increase awareness and interest in products and services, devising effective sales techniques and presentations
* Developing and maintaining positive customer/account relations; implementing programs to ensure customer satisfaction, develop referrals, and increase sales revenues
* Designing business plans and sales programs that produce tangible results; implementing account management strategies to build repeat business and establish a solid customer base
* Handling all aspects of project management, including conceptualizing, developing and ensuring the successful implementation of projects requiring analytical and planning skills, as well as a sensitivity to diverse program, regulatory and technology parameters
* Managing daily operations and personnel to achieve both short and long-term company objectives of growth, profitability and continuous process improvement
* Hiring, training and supervising personnel; motivating staff to facilitate team performance
* Troubleshooting actual and potential problem areas and implementing viable solutions; planning procedures for the optimum utilization of staff, facilities and resources
Education
University of Central Florida
Bachelor of Science Degree in Engineering, concentration in Electrical Engineering, December 1985
Certifications
* Professional Engineer Intern Registration
* AEE Certified Power Quality Professional (CPQ)
* AEE Certified Energy Manager (CEM)
* Licensed Residential Building Contractor, Certified 1990 (inactive)
* Licensed Commercial Real Estate Associate: Specializing in Commercial and Industrial applications (inactive)
Professional Experience
Progress Energy, Florida, October 2004 - Present
External Communications:
Lead Account Executive, February 2008-Present
* Responsible for working in conjunction with multiple departments to provide top quartile customer service
* Position entails disseminating difficult/sensitive information to key customers, as well as entertaining, educating and advising the customer on power quality, energy efficiency, rates and tariff issues Involved in performing regular rate analyses and energy check-ups to achieve customer satisfaction
* Manage customer revenues that exceed $200M
* Act as resource and point person in the local Account Executive arena, in addition to serving as Project Manager on numerous special projects and initiatives
Lead Power Quality Engineer, October 2004- February 2008
* Accountable for providing high level power quality assistance to top tier customers, such as Publix, Sea World, Pepsi Bottling Company, Northrop Grumman, and Quaker Oats
* Position entailed reviewing and resolving issues involving utility distribution system interaction, customer equipment mis-operation and sensitivity issues
* Instrumental in collaborating with the customer and utility personnel to develop comprehensive approaches to solving complex problems
Florida Power Corporation, January 1986 - October 2004
Distribution Engineering & Operations:
Shift Supervisor, April 1996- October 2004
* Responsible for managing operations and personnel in the Trouble and Dispatch Department, including 13 troublemen in 2 operations centers, 5 distribution dispatchers, 2 operations engineers, 2 construction schedulers and a clerk position
* Accountable for ensuring the optimal operation of department functions, including outage response, system operation, system maintenance, storm planning, and liaison to the call center
* Position entailed supervising craft and technical personnel that were bargaining unit employees (union workers)
* During night-time hours, responsibilities included serving as the only Manager on duty.
Note: During this time frame the company transitioned to Progress Energy Florida.
Senior Engineer, May 1995- April 1996
* Responsibilities encompassed the direct supervision of 4 operations engineering employees to ensure the efficient and safe operation of a distribution plant that was comprised of 25 substations, 123 feeders, over 2,500 miles of conductor, and 60,000 pieces of equipment serving 150,000 customers Accountable for the management of system parameters, such as over-current protection, over-voltage protection, reliability, coordination and public/employee safety
* Successfully developed and implemented short-term and long-term facility maintenance programs that effectively addressed system reliability issues
Project Engineer, October 1994 - May 1995
* Performed duties as listed above with the exception of team leadership responsibilities
Engineering Supervisor (Temporary Developmental Assignment), March 1994- October 1994
* Completed temporary assignment that involved supervising all engineering functions and activities related to the provision of new service
Project Engineer November 1993 - March 1994
* Supervised staff and daily activities within the Drafting and Clerical Departments
Operations & Planning Engineer, February 1992 - November 1993
* Conducted a comprehensive annual detailed facility study to address needed improvements and additions to the distribution plant, the plan was utilized as the foundation and driver for the base budget
Energy Services:
Industrial Engineer September 1990 - February 1992
* Served as account executive for over 450 industrial customers
Engineer II, August 1989- September 1990
* Provided long-term operations planning, prepared major distribution work orders for the construction and rebuild of feeders, and participated in system improvement projects
Engineer II, January 1988 - August 1989
* Served as District Engineer with responsibility for preparing major distribution work orders for the construction and rebuild of feeders, assisting with system improvement projects, and providing new service to large residential, commercial and industrial developments
Distribution Engineering and Operations:
Engineer I, January 1986 - January 1988
* Responsible for the layout and design of area underground and overhead distribution systems. Worked directly with customer contacts
Auxiliary experience
Family-owned business
General Manager / Director of Sales & Marketing
* Involved in all aspects of development, management and operation of family-owned business
* Scope includes conducting commercial lease negotiation, establishing management and operational policies and procedures, creating marketing strategies, promoting company via social media, and cultivating positive customer relations
* Also responsible for planning and administering budgets, conducting weekly P&L analyses, managing cash flow, sourcing and selecting products, negotiating with vendors for best prices and terms, handling inventory control and ordering, and performing various other functions in support of daily operations
* Successfully developed business into a profitable entity that generates over $800k in annual sales
Valencia college, January 1986 - September 1990
Instructor
* Served as Physics Lecturer & Lab Instructor, responsible for teaching students the fundamentals of traditional physics through lectures, class discussions and hands-on lab demonstrations
Contact this candidate