Manager Customer Service
Resume:
Natasha Ross
Email: ********@******.***
Address:
City: El Sobrante
State: CA
Zip: 94803
Country: USA
Phone: 510-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Motivated and hard working food serving professional with 2 years food and beverage experience in casual and fine dining.
Educational Background:
High School Dipolma from Hercules High School, Hercules CA 1/2001 to 6/2009 (History, english)
Job History / Details:
Career Focus
Motivated and hard working food serving professional with 2 years food and beverage experience in casual and fine dining.
Core Qualifications
Certified in the state of California for my food handlers card
Strong customer relationship builder
Ability to handle fast-paced environment
Ability to handle/resolve problems
Food handling knowledge
Proven leadership skills
Reliable, punctual and committed to customer service
Team-oriented
Willing to work under pressure
positive attitude and eager to learn
Uses proper sanitation practices
Consistently complies with polices and procedures
Excellent guest service skills
Banquet operations and off-site catering experience
Organize my time efficiently and set priorities
Education
2009 Hercules High School Hercules, Ca
Accomplishments
Assisted in maintaining service areas in a sanitary condition.
Answered telephone calls and responded to inquiries.
Cleaned and organized eating, service and kitchen areas.
Greeted each customer with friendly eye contact.
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.
Kept ice bins full.
Performed other tasks as assigned by the sous chef or chef.
Performed all transactions in a cordial, efficient and professional manner.
Placed clean dishes, utensils and cooking equipment in storage areas.
Placed food trays over food warmers for immediate service.
Spoke with customers to ensure satisfaction with food and service.
Swept and scrubbed floors.
Trained new employees.
Took food orders and relayed orders to kitchens or serving counters.
Wiped tables and seats with dampened cloths and replaced dirty tablecloths.
Work Experience
May 2012 to November 2012
Boiler House Restaurant Richmond, Ca
Waitress
Accepted payment from customers and made change as necessary.
Assisted co-workers.
Assisted diners with seating as needed
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Experience in catering events
Greeted customers in the restaurant, handled payment and thanked customers
March 2010 to November 2012
Tina's Place Pinole, Ca
Table Assistant
Assisted diners with seating as needed
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Cleaned bars, work areas, and tables
Informed customers of establishment specialties and features
November 2010 to March 2010
TNT Dynamite Detailing Richmond, Ca
Detailer
Waxed, washed, cleaned interior,vacuumed, and detailed cars.
March 2009 to September 2009
Karl Rosenstock Vallejo, Ca
Personal Assistant
Scheduled appointments
Experience in filing documents
photography and film experience
October 2008 to January 2009
Mervyns Pinole, Ca
sales associate consultant
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Guided customers in choosing items that reflected personal style and shape.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
References
Dale Moore, Owner
Moore Associates/Co-owner of Tina's Place
Jeffrey Mallard
Tina's Place Chef
Stacey Robertson
Tina's Place Manager
Refino Quicho
Boiler House Restaurant Manager
Terumi Shibata Mazzera
Boiler House Restaurant Manager
Tracy Crespo
Owner of TNT Dynamite Detailing
Karl Rosenstock
Entrepreneur
Robert Phillips
Operations Supervisor at Convergent Technologies
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