Customer Service Administrative Assistant

Lisa Simpson

Email: abpkb6@r.postjobfree.com

Address: *** ***-**** ***** *****

City: Merritt Island

State: FL

Zip: 32952

Country: USA

Phone: 321-***-****

Skill Level: Experienced

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Rede/Critique, JV 9/2012-Present

Maintain and ensure accuracy of Orion Production Ops Office calendar, office supplies, and daily activities of

personnel. Ensure that all required office supplies and any special requirements are addressed to keep the

office running smoothly.

Provide customer service, information and coordination for scheduling of meetings, travel requirements, and

NASA personnel training.

Display quality customer service thru written and verbal correspondence via email, telephone, and

face to face discussions.

Ensure that the office maintains a clean, safe, and presentable state.

Provide support to Director level administrative assistants by filling in during their absence.

This includes answering various questions, coordination calendars, answering telephones, and

providing support to the additional requirements of the director.

Serves as a record keeper, and maintains all required notes for meetings and other activities

Made travel arrangements for LX and Orion Production Operations

Screen all calls and visitors

Delegated control over calendar, making appointments, and arranging conferences and meetings

C&C International Computers and Consultants, Inc/ASRC Aerospace 11/16/2009-9/2012

Maintain and ensure accuracy of Orion Production Ops Office calendar, office supplies, and daily activities of

personnel. Ensure that all required office supplies and any special requirements are addressed to keep the

office running smoothly.

Provide customer service, information and coordination for scheduling of meetings, travel requirements, and

NASA personnel training.

Display quality customer service thru written and verbal correspondence via email, telephone, and

face to face discussions.

Ensure that the office maintains a clean, safe, and presentable state.

Provide support to Director level administrative assistants by filling in during their absence.

This includes answering various questions, coordination calendars, answering telephones, and

providing support to the additional requirements of the director.

Serves as a record keeper, and maintains all required notes for meetings and other activities

Travel preparer for LX and Orion Production Ops

Rede/Critique, JV 04/01/2008-11/30/2009

Send packages out via Fed-Ex, order office supplies as needed, create a leave spreadsheet,

Schedule conference rooms set up staff meetings as needed, and type correspondence as needed.

Became property custodian.

Chickasaw Nation Industries, LLC 08/07/2007-03/31/2008

Administrative Assistant

Scheduled conference rooms and meetings accordingly, attended meetings, took minutes and distributed minutes

Distribute mail and generate data in Word, Excel and PowerPoint.

ASRC Aerospace 10/2006-05/2007

Administrative Assistant/Receptionist

Maintained records for government vehicles.

Direct callers to destination and recorded name, time of call,

nature of business

And person called upon.

Typed up memos, correspondence, reports and other documents.

Issued visitor`s pass when required.

Made future appointments and answered inquires.

Collected and distributed mail and messages.

Performed a variety of clerical duties.

NASA 2/2003 - 2/2006

Management Support Specialist Merritt Island, FL

Grade Level: 0318-04

Maintained records for government vehicle.

Responsible for inputting, maintaining,

and generating data using MS Word, Excel,

and Access.

Daily duties included standard office routines: developing,

and coordinating documentation as needed.

Provide technical and administrative support to management.

Participate in meetings to integrate activities, communicate issues,

and resolve issues.

Schedule/plan/asses/track /coordinate activities with NASA/

and management.

Responsible for the maintenance of all personnel files,

records, schedules and other necessary information.

Responsible for answering, screening,

and taking messages for various individuals within the division.

This includes scheduling meetings, knowledge of actions

and up coming events, and information regarding the division

as a whole to help answer routine questions.

JOB RELATED TRAINING:

FY 2012 Security Training 2/27/12

KSC Secretary Training Part 2 2/22/12

NASA Records for Everyone 2/10/12

KSC Secretary Training Part 1 1/25/12

NASA Environmental Management System 11/21/11

PowerPoint 2007 10/27/11

Advanced Features in Word 2007 10/26/11

KSC Work Place Violence 10/20/11

Administrative Functions 8/30/11

FY 2011 IT Security Training 3/2/11

NASA Records Management 2/17/11

KSC Initial Security Orientation 11/19/10

Recognizing and Preventing Work Place Violence 7/9/10

General Processing Safety 7/9/10

Basic IT Security 4/13/10

ADDITIONAL INFORMATION:

Excelled at maintaining and assisting over 20 individuals within one division.

This included but is not limited to completing travel orders

and making travel arrangements, and creating correspondence

Responsible for scheduling meetings, maintaining calendars for various supervisors,

and conference rooms, which include obtaining confirmations, moving meetings,

and ensuring attendees were invited.

When requested attended meetings to take minutes, time changes,

presentations, distributing necessary materials and other requests as necessary.

Ensured that supervisor was aware of individuals on leave, and meetings that he was required to attend.

Served as the division's property custodian

and ensured that all tagged equipment was accounted for

by performing monthly property walk downs.

Responsible for all mail that was delivered to the division.

Ensured that important dates were highlighted,

and noted by the recipient to ensure that deadlines were met on time

Responsible for answering, screening, and taking messages

for various individuals within the division.

This includes scheduling meetings, knowledge of actions

and up coming events, and information regarding the division as a whole to

help answer routine questions.

Trained in utilizing Microsoft Office software such as Word, Excel, Power Point,

CMAT and Outlook.

Utilize various reference manuals to ensure that letters, memorandums

and other correspondences are completed with professionalism and courtesy.

Provided support to lead secretaries in their absence.

This included support for the Director's Office, and various other upper management

areas.

Served as the division's point of contact for all supply ordering.

This included maintaining a supply cabinet,

and ordering items when necessary.

Maintained the division's government issued vehicle

and all records related to this unit.

EDUCATION

8/1999 - 12/2003 Brevard Community College Associates Degree

Office Systems Technology Cocoa, FL

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