High School Health Insurance

Mary Taylor

Email: abpjbo@r.postjobfree.com

Address:

City: Taunton

State: MA

Zip: 02780

Country: USA

Phone: 508-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have extensive experience troubleshooting, and resolving end user issues in software, hardware, and web based programs. I currently work directly with field and corporate management troubleshooting, researching and monitoring trends, as well as developing long term solutions to recurring issues. I have excellent communication and organizational skills gained from educational and professional practice. My experience in this environment also includes minute taking, video and telephone conferencing. I am HIPAA certified (Health Insurance Portability and Accountability Act) and type approximately seventy words per minute.

Educational Background:

High School Dipolma from Coyle and Cassidy High School, Taunton MA 1/2001 to 6/2006 (General)

High School Dipolma from Napier University, Taunton MA 1/2001 to 11/2012

High School Dipolma from Massasoit Community College, Taunton MA 1/2001 to 11/2012

Job History / Details:

Summary

I have extensive experience troubleshooting, and resolving end user issues in software, hardware, and web based programs. I currently work directly with field and corporate management troubleshooting, researching and monitoring trends, as well as developing long term solutions to recurring issues. I have excellent communication and organizational skills gained from educational and professional practice. My experience in this environment also includes minute taking, video and telephone conferencing. I am HIPAA certified (Health Insurance Portability and Accountability Act) and type approximately seventy words per minute.

Highlights

Operating Systems: Unix, Linux, CVS Intranet, VPN, Windows XP Professional

VNC/Citrix

Active Directory

Sharepoint

Avaya phone networks

Microsoft Office Suite

Microsoft Outlook

SMART Systems

RXConnect

WECare

I.Care

MinuteClinic: EMR, MCCentral

Ticketing Systems: HP Service Manager, Peregrine

IBM Servers: X200, X205, X225, X3200, X3200M, IBM Multi-Blade

Hughes satellite networks

Cicso routers

Phones: Instant Office and IOS005 systems

Desktop PCs: Neoware, HP, HP Thin Client, Wyse

Printers: HP, Lexmark

Fax Machines: Sharp FO models, Brother

Scanners: Fujitsu standing scanner, Honeywell

Registers: IBM 4800

Credit: Verifone, HHP, Hypercom

Experience

January 2012 to Current

CVS Caremark Pike, RI

IS Associate Technician Offline

Working directly with field and corporate management personnel to identify, track, and resolve issues relating to hardware, software, network, and operations issues

Working out of designated queues using HPSM and Peregrine ticketing systems to provide timely and accurate solutions for end user issues and suggestions.

Daily liaising with multiple internal departments to promote long term problem resolution and address chronic procedural, network, and software issues.

Tracking and providing daily, weekly, and monthly trending reports to supervisors, development and training staff.

Providing support for all users including problem resolution, troubleshooting, and software navigation.

June 2010 to January 2012

CVS Caremark Pike, RI

IS Associate Technician

Troubleshooting technical and procedural issues arising at various CVS retail and office locations around the country

Coordination of various internal and external contacts and resources to aid in swift problem resolution

Data entry of all issues for trend tracking and reporting First level issue resolution: this involves contacting health insurance agencies, field technical support, and assorted other departments both within, and outside of the company

Support and use of various web and software based programs including Unix, Linux, Citrix (VNC), HP ticketing service, Active Directory Identity Manager, CVS Intranet- including various links and web portals, Avaya phone networks, and Microsoft Office Suite

Support and use of hardware including Cisco routers, printers, fax machines, HP and Neoware workstations, IBM server systems, cash registers, debit readers, vertical and wave telephone systems, and Gemini inventory management hardware and associated software Providing real time, second level support to.

February 2009 to December 2009

Broadridge Financial Solutions Hingham, MA

Proxy Agent

Making and receiving calls from shareholders and end users

Verifying clients have received and understood materials- this requires a thorough knowledge of the issues and ability to respond to inquiries accurately and efficiently.

Researching and providing information requested by clients about proxy material and related procedures

Sending proxy information and voting materials to clients as requested

Recording all responses including votes, declines and abstentions

May 2008 to August 2008

Fringe Media Centre Edinburgh

Research/Development/Promotions

Liaising with current clients on a daily basis

Recruiting new clients for web based and printed promotions for various events throughout the year

Research for, and production of, printed promotional materials and website content.

Administrative duties: answering phones, arranging contracts, organization of client and sponsor database information.

June 2007 to August 2007

EMC Corporation Franklin, MA

Sophomore Intern

This role included tasks such as: Organizing and attending meetings

Typing and organizing sales orders and related documents

Use and maintenance of Microsoft access databases

General secretarial duties included call taking, scheduling for various superiors, and wide-ranging management of orders, tasks, meetings and documents.

Education

June 2006 Coyle and Cassidy High School Taunton, Massachusetts

High School Diploma

Napier University Edinburgh, Scotland

Bachelor Arts (Incomplete) Business Management

Information Technology & Sources

Professional Communication: Full Service Agency

Research Project (Terms: 1 and 2)

Media Law

Professional Presentation

Professional Communication Contexts

Communication Theory 2

Methods in Communication Theory

Marketing Communications Tools

Marketing 1

Employment In Context

Writing For Communication

Market Research and Communications

Media Studies

Innovation, Creativity and Enterprise

Photography

Massasoit Community College Brockton, MA

Associate Science (Incomplete) Business Management

English Composition I

Principles of Business Management

Financial Accounting I

Calculus

Managerial Accounting

English Composition III

Introduction To Arabic

Statistics

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