Customer Service Management

Joan Cianciolo

Email: abpj6c@r.postjobfree.com

Address: ***** ********** ***** ******

City: Pineville

State: NC

Zip: 28134

Country: USA

Phone: 704-***-****

Skill Level: Management

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Joan M. Cianciolo

12239 Stratfield Place Circle ~ Pineville, NC 28134 ~ abpj6c@r.postjobfree.com

Outcome, Inc., Charlotte, NC - 5/12 to Present

Senior level executive assistance in temporary, time-sensitive capacities. Entrusted with highly confidential information, tight deadlines and critical communications. Successfully partner with clients' team members to create, develop and implement outcome-focused and problem solving processes.

Senior Executive Assistant / Personal Assistant / Operations

Homoly Communications, Charlotte, NC - 4/06 to 5/12

Manage all administrative and operational responsibilities for a driven, results-oriented, small business owner. Daily application of exceptional leadership and collaboration aptitudes; high level judgment; autonomous, moment-to-moment decisions and critical / creative thinking.

Position requirements:

Exceptional work ethic, honesty and integrity

Advanced emotional maturity, independent thinking and elevated initiative

Consummate verbal & written communications

Insightful people skills

Confidential / sensitive information handling

White-glove customer service

Complex time, resource and calendar management

Flexible, nimble handling of competing priorities

Start-to-finish project management - synthesize dissimilar information to conceive, construct and execute all associated processes, including project-related vendor hiring and management

Critical relationship building - create then foster thriving partnerships with national organizations, alliance executives and their teams

Vital communications work included:

o New product & service launches

o Proposals

o Contract development & execution, including time lines and deliverables summaries

o Writing, editing and proofreading marketing pieces

o High level editing of this business owner's self-authored books, including key re-writes for clarity and impact

Oversight of profit / loss status included basic accounting functions; profit / loss feasibility studies; budget tracking, oversight and management of A/R, A/P. Entrusted with all bank accounts, credit cards, LOC's, etc.

Initiated then generated cost savings totaling $282k through successful vendor negotiations and absorbing new work into my position vs hiring additional personnel.

Senior Executive Assistant

Ambassador Personnel, CEO, Inc., Office Team, Career Wise, Inc., Charlotte NC - 7/04 to 4/06

Provide exceptional assistance to high-level executives within the greater Charlotte region in temporary, time sensitive capacities. Professional, insightful handling of highly confidential information. Manage demanding calendars, competing priorities & tight deadlines for a variety of personalities by applying evolved judgment, a calm, positive demeanor and superior communication & leadership skills.

Senior Executive Assistant

Developers Diversified Realty - Real Estate Investment Trust, Cleveland, OH - 6/99 to 4/04

Supporting the efforts of this corporation's Senior VP of Operations included extensive time / meeting / travel & calendar management; astute people skills; exceptional communication; focused deadline awareness and sound, independent decisions - while blending friendly professionalism with impeccable discretion. Interact with executives and personnel from all organizational levels, as well as the company's largest clients and most valued vendors. Complete event responsibility for planning & organizing semi-annual national conferences, including announcements, accommodations, catering, speakers, agenda, presentation materials and post-meeting summaries, financial reconciliation & conference-initiated new project management.

Director of Administration

RES, Inc. - Retained Executive Search, Cleveland, OH - 11/97 to 5/99

Negotiated complex, confidential schedules to bring executive candidates and corporate clients together, including travel and interview scheduling. Apply leadership skills to help close candidates throughout the search procedure, while continually building relationship versus transaction-based business. Manage relocation processes involving housing, private schooling research / presentation & potential destination amenities. Edit & synthesize client presentation materials; research then launch various business initiatives, e.g. video conferencing, electronic file creation & retrieval. Company's owner moved the business out of state in May, 1999.

Home Office Administrator & Procurement Manager

Tazmanian Air Freight - Freight Forwarding, Cleveland, OH - 2/95 to 10/97

Developed then implemented purchasing procedures & policies. Negotiate all vendor contracts for a net savings over 35%. Research, purchase, present and guide employees in new corporate & employee insurance plans. Coordinate quarterly sales & service meetings, including accommodations, catering, presentations, travel & agendas. Plan and write key marketing materials. Initiate, develop & administer employee recognition program and company-to-client quarterly newsletters.

Areas of Expertise and Certification:

Exceptional Communicator

Writing / Editing / Proofreading

Project Management / Proposals / Contracts

Prioritizing / Scheduling / Classifying

Training / Policies / Procedures

Microsoft Office, ACT, Lotus Notes

Management / Leadership Certified

Business Management Coursework

Excellent professional recommendations and PDF of resume available upon request

Contact this candidate