Customer Service High School

Pattie Strohfeldt

Email: abpici@r.postjobfree.com

Address:

City: Naperville

State: IL

Zip: 60563

Country: USA

Phone: 630-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High energy foodservice professional who is an efficient and creative shift leader. Strong knowledge of the food and beverage industry.

Educational Background:

High School Dipolma from Waubonsie Valley High School, Aurora IL 1/2001 to 8/2003 (General)

Job History / Details:

Summary

High energy foodservice professional who is an efficient and creative shift leader. Strong knowledge of the food and beverage industry.

Highlights

Strong restaurant serving experience

Strong customer relationship builder

Cash handling

Open Table experience

Proven leadership skills

Reliable, punctual and committed to customer service

Team-oriented

Able to work in a fast paced environment

Excellent guest service skills

Proven success in up-selling

Back of house operations understanding

Strong restaurant serving experience

Works well under pressure

Back of house operations understanding

Interviewing and training ability

Proficiency in inventory and ordering

Proven leadership skills

Reliable, punctual and committed to customer service

Accomplishments

Responsible for coordination of up to 10 servers and kitchen staff of 8 in restaurant with capacity of 120.

Successfully implemented marketing tools to increase business.

Experience

December 2009 to December 2012

Gratto Italian Tapas Geneva, IL

Manager

Frequently switched between positions as FOH and BOH Manager, Server and Bartender to support changing needs of the restaurant.

Planned and contracted for private parties, and off-site catering.

Responded to guest complaints regarding food or service

Served guests with speed and efficiency

Suggested additional items to customers, as appropriate, to increase restaurant sales.

March 2005 to December 2009

Timpano Chophouse Naperville, IL

Bartender

Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages

Cleaned bars, work areas, and tables

Served a high volume bar and cocktail area with ease.

Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies

Observed diners to anticipate any additional needs and respond to requests

March 2002 to June 2006

Heaven on Seven Naperville, IL

Server

Obtained position as Hostess and transferred those skills to start serving

Provided professional level service in a fast-paced, high-volume restaurant.

Developed extensive menu knowledge

Education

2003 Waubonsie Valley High School Aurora, IL

High School Diploma General

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