Customer Service Manager
Resume:
Patricia A. Wyble
Oxnard, CA 93035
626-***-**** abphmn@r.postjobfree.com
Objective:
Management position in which I will encourage and empower lifeguards, instructors, and
other staff members to save lives, be outstanding role models, and create a sense of
community. Through the use of vision, insight, and planning, the ideal position will
enable me to help create an environment that is safe, enjoyable, and conducive to social
development, learning, and healthy play.
Summary:
A lifeguard with seven years of experience, after five years as a junior guard
A business management student, scheduled to graduate in 2007
A Red Cross instructor trainer and instructor in numerous courses
Bilingual in English and Spanish
Relevant Work Experience:
Pool Manager, City of Ventura
October 2005 to Present
As part of a new management team, prepared new facility for opening by developing
filing and office procedures, as well as developing lifeguard rotations and areas of
responsibilities. Responsible for multiple management responsibilities such as staff
meetings, scheduling employees, and active supervision. Currently creating a new Junior
Lifeguard program, cash handling procedures, an inventory management database, and
cashier policy and procedure manual.
Pool Manager, City of El Monte
July 2005 to Present
(Acting Manager October 2005-July 2005)
In addition to duties undertaken as Assistant Pool Manager, also responsible for review of
staff timesheets, training of Assistant Pool Managers and Senior Lifeguards, delegation
of duties to other supervisory staff, and development of new programs such as the
lifeguard cadet program.
Assistant Pool Manager, City of El Monte
May 2004 to June 2005
Responsible for training, scheduling, and supervising a staff of up to forty lifeguards and
twenty support personnel at the city s multi-pool aquatic center. Assuring adherence to
policies, procedures, and regulations, while maintaining excellent customer service.
Responsible for cross-over to new Red Cross Learn to Swim program.
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Instructor, American Red Cross: Inland Empire Chapter
May 2003 to Present
Working with minimal supervision to deliver standardized Health and Safety courses to
members of the community, both as a volunteer and paid instructor.
Instructor Guard, City of El Monte
June 2002 to May 2004
Responsible for safety of patrons and staff, enforcing rules, administering first aid, and
teaching swimming lessons. Additionally responsible for conducting staff training in both
CPR with first aid and lifeguard training.
Lifeguard / Locker Attendant, City of El Monte
El Monte, CA
June 1999 to June 2002
Responsible for safety of patrons and staff, enforcing rules, administering first aid,
providing customer service, answering and transferring phone calls, and overseeing lost
and found.
American Red Cross Certificates:
Instructor Trainer Certifications:
Lifeguard Instructor Trainer
Water Safety Instructor Trainer
Instructor Certifications:
Water Safety Instructor
Lifeguarding Instructor, with all related modules
o CPR for the Professional Rescuer Instructor
o Workplace Training: First Aid / CPR / AED Instructor
o Spanish Workplace Training: First Aid / CPR / AED Instructor
o Community First Aid and Safety Instructor
Waterpark Lifeguarding Instructor
Waterfront Lifeguarding Instructor
First Aid for Public Safety Personnel (Title 22) Instructor
Base Level Certifications:
All courses listed above
Emergency Response
Education:
University of Phoenix at Diamond Bar, 2004 to Present
Majoring in Business Management
El Monte-Rosemead Adult School, Vocational Certificates, 2003
Certificates Include::Media and Design Elements, PowerPoint, DreamWeaver
Arroyo High School, Diploma, 2001
California State University at Los Angeles, 1996 to 1997
Through the Early Entrance Program
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Professional Memberships and Training:
Aquatic Facility Operator
Southern California Public Pool Operators Association Agency Member
100% meeting attendance since October 2004
National Recreation and Park Association Individual Member
2005 National Aquatic Conference Attendee
2004 California Aquatic Management School Attendee
Instructor Training in Hazardous Material Communication Right to Know Laws
Awards:
SCPPOA Scholarship, May 2005
Scholarship for professional development in the aquatics field
Governor s Scholars Award Scholarship, June 2001
Scholarship for excellent Standardized Testing and Reporting scores
High Honors, English Composition, June 2000
Golden State Exam
High Honors, Chemistry, June 1999
Golden State Exam
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