Customer Service Administrative Assistant
Resume:
Nan vanderSteur
Email: abpgw8@r.postjobfree.com
Address: *** *. ******* ******
City: Phoenix
State: AZ
Zip: 85013
Country: USA
Phone: 602-***-****
Skill Level: Experienced
Salary Range: $51,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
NAN VAN DER STEUR, EXECUTIVE ADMINISTRATIVE ASSISTANT / OFFICE MANAGER
809 West Vermont Avenue
Phoenix, Arizona 85013
abpgw8@r.postjobfree.com
Innovative C-level assistant with advanced degree of organizational, follow-up and project management skills, with keen attention to detail. Particularly adept at creating order out of chaos, continually looking for opportunities to improve processes. Demonstrate high level of personal accountability and strong sense of business ethics, maintain confidentiality and discretion when handling sensitive information.
Proficient in MS Office (Outlook, Word, Excel and PowerPoint), Adobe, website development programs Dreamweaver MX and FrontPage; Microsoft Photo Editor and Photoshop. Creative thinker and problem-solver; possess Internet savvy and strong research/analytical skills. Effective speedwriter and type approximately 90 wpm.
AREAS OF EXPERTISE
Developing corporate policies
Company newsletter/invitations/flyers creation
Procedural writing
Forms & applications creation
Corporate event planning, including holiday parties & retreats
Preparing correspondence, reports, customer communications
Managing files, records & documents
Managing calendars & travel
ON THE WEB
Website: www.sweetremembrance.com
Linkedin: http://www.linkedin.com/in/NanvanderSteur
PROFESSIONAL EXPERIENCE
Executive Assistant, Kay-Kay Realty Corp. (01/2009 - Present)
Sole administrative support for company principals/building owners. Responsibilities include compiling commercial leases for new building tenants; monthly invoice generation for Low Income Housing Tax Credit file reviews for over 100 locations; weekly participation in Leasing Committee meeting to record notes and prepare resident letters; ongoing tracking of offsite file storage and inventory of company-provided apparel. Disseminate information to personnel in 20+ locations across seven states; prepare monthly Property Management calendar; perform office manager and receptionist duties; order office supplies, schedule office equipment repair. Notable accomplishments to date include:
* Updating and re-designing Property Management operations manual, and creating and maintaining over 4,500 forms
* Streamlining LIHTC billing process with new Excel invoice which calculates automatically, thereby saving time and money
* Improving communications as author of company`s Employee Handbook, OSHA and safety manuals
Administrative Assistant, Gray Development Group (09/2006 - 01/2009)
Administrator for Senior Vice President, his headquarters and community team members, Director of Talent and company Chairman. Ongoing information processing included collection of portfolio`s rental statistics; compilation and reporting of resident satisfaction surveys; preparation of monthly Property Management calendar; timely processing of Vice President`s expense reimbursements. Implemented extensive Property Management operations manual. Tracked expenses for all associates` career apparel, creating detailed Excel spreadsheet reflecting orders and reimbursements. Notable accomplishments included:
* Improving understanding of all office processes by creating extensive reference guide for headquarters administrators
* Enhancing communication among all associates by personally generating company newsletter (calendar year 2008)
* Coordinating annual awards ceremonies, including negotiating venue and menu, procurement of trophies, etc.
Administrative Executive Assistant, Stirling Energy Systems, Inc. (12/2005 - 08/2006)
Served as primary travel arranger for several divisions; compiled detailed travel binder and authored company travel policy. Completed various research and writing projects while handling heavy phone call volume. Attended weekly engineering meetings and took notes. Notable accomplishments included:
* Authoring approximately 40 detailed office procedures, and a comprehensive reference guide for office administrators which detailed all aspects of office protocol, telephone system, records management, etc.
* Positively impacting company`s financials by negotiating with vendor to reduce paper costs by 56%
Executive Assistant/Property Administrator, Alliance Residential Company (07/2001 - 06/2005)
Served as liaison between Vice President of Southwestern Region and her Regional Managers, assisting with the daily administration of (at various times) over 10,000 apartment units. Acted as initial customer service point of contact when resident issues required high-level resolution. Assisted with due diligence procedures for potential additions to portfolio, and with marketing efforts by creating flyers, invitations and training certificates for special community and company occasions. Authored company travel policy, which was implemented company-wide September, 2002 and -Best of the Best-, a region-specific recruitment guide in June, 2005. Notable accomplishments included:
* Assisting with company functions including very involved teambuilding event, trade show, annual awards ceremonies
* Maintaining company website, updating job postings and community changes
Various Administrative Roles, Del Webb Corporation [asst. positions, 1992-2001]
Executive Assistant to Corporate VP eBusiness Group (Corporate Division, 10/2000 - 02/2001)
Generated contracts, Confidentiality and Mutual Disclosure Agreements between company and outside vendors; processed Purchase Order Requests, invoices and check requests. Processed expense reimbursements in timely manner for all department members; processed personal health insurance claims for Vice President and his spouse.
Executive Assistant to Vice President/General Manager (Coventry Homes, 10/1999 - 10/2000)
Monitored all issues raised in customer surveys and presented to Executive Office, establishing formalized processes for tracking to resolution all customer service issues. Authored extensive manual documenting all aspects of these follow-up and response procedures; this guide was used throughout Webb offices as a standard reference. Participated in Executive Management Team meetings, taking notes and tracking to completion all action items.
Executive Assistant to Vice President of Human Resources (Corporate Division, 08/1995 - 10/1999)
Assisted in monitoring management bonuses; tracked expenditures for yearly departmental budget in excess of $1 million. Participated in executive level committee meetings taking, transcribing, and distributing comprehensive minutes and action lists. Involved in preparation of Board materials, which included some interface with Board members. Interfaced with Board members. Handled confidential information concerning personnel issues at every Del Webb community; maintained Vice President`s calendar; input and distributed Vice President`s correspondence (heavy transcription). Served as corporate office Travel Administrator from 07/97 to 09/98, acting as primary liaison between employees and on-site travel office personnel as well as outside travel providers. Authored detailed manual outlining all aspects of travel program administration.
Executive Assistant to Corporate Vice President/General Manager (Terravita, 06/1993 - 08/1995)
Interfaced with members of the media, local city officials and homebuyers, the latter often in highly emotional situations. On quarterly basis, compiled and distributed comprehensive project Operating Review to Corporation officers and management personnel. Created cataloging system for, then maintained, vast slide library; also maintained photo and publicity clippings files; processed all approved charitable contribution requests and generated appropriate correspondence relating to contributions; served as custodian of business checks, maintaining log to track all payments; completed extensive expense reports and all health insurance transactions for General Manager.
Administrative Assistant to Director of Public & Community Relations (Corporate Division, 02/1992 - 06/1993)
Reviewed approximately 25 newspapers weekly, removing and mounting all articles concerning Corporation, then compiled and distributed these publicity clippings to management personnel on a weekly basis; figured approximate dollar value of clippings and submitted report to Director on a monthly basis. Coordinated all arrangements (meeting facility, banquet, audio visual needs, etc.) for regular meetings of company-wide P.R. staff. Responsible for input and distribution of press releases to local press contacts; maintained extensive press release files and multiple filing systems of national and local media contacts.
EDUCATION
1983-1985 Arizona State University, Tempe, Arizona
Regents High Honors Endorsement Scholarship (tuition waiver)
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