Customer Service Manager

Jessica Franks

Email: abpgdk@r.postjobfree.com

Address:

City: Royalton

State: MN

Zip: 56373

Country: USA

Phone: 612-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable and Loyal bringing management experience and a willingness to take on added responsibility to meet deadlines. Enthusiastic team player with a strong work ethic. Organized and diligent, with excellent written, oral and interpersonal communication skills. Customer service is of utmost importance and I am dedicated to making sure that is a top priority throughout the company. It is important to create a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that benefit company growth.

Educational Background:

High School Dipolma from Brainerd Senior High, Brainerd MN 1/2001 to 5/1986 (General)

High School Dipolma from University of Phoenix, Brainerd MN 1/2001 to 10/2012

Job History / Details:

Executive Summary

Dependable and Loyal bringing management experience and a willingness to take on added responsibility to meet deadlines. Enthusiastic team player with a strong work ethic. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Customer service is of utmost importance and I am dedicated to making sure that is a top priority throughout the company. It is important to create a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that benefit company growth.

Core Qualifications

Exceptional interpersonal communication

Effective leader

Staff training/development

Supervision and training

Efficient multi-tasker

Conflict resolution

Customer service-oriented

Sound judgment

Calm under pressure

Consistently meet goals.

Professional Experience

October 2006 to Current

UnBank Company LLC. 612-***-**** Waite Park, Mn

Location Manager

Hired and trained multiple employees, directly oversee 3 employees and indirectly manage 14 other locations with multiple employees.

Trained, coached and mentored staff to ensure smooth adoption company policies.

In charge of handling large amounts of cash accurately and efficiently.

Directly work with and maintain large repeat customer base. Handling their financial transactions and offering additional services.

Rotating on call Manager for multiple locations, providing check verifications and loan approvals.

February 2005 to January 2006

Petco Waite Park, Mn

Cashier/Customer service/Animal specialist

Customer Service

Cash Handling

Caring for Animals

Inventory

Received customer service Employee of the Month award.

Left do to going Full time at Petco.

March 2003 to September 2005

Tatitlek Management 907-***-**** Anchorage, Alaska

Assistant Property Manager

In charge of showing and leasing apartments.

Answering Phones

Filing

Processing work tickets for maintenance staff

Cleaning apartments and common areas.

Scheduling with our Vendors

January 1996 to January 2005

Jess's Daycare Service's Anchorage, Alaska

Self Employed Daycare Provider

Did in home daycare services for 6 children from newborn to age 5 for the State of Alaska.

Stopped when our youngest went to school to go back into the workforce myself.

Education

1986 Brainerd Senior High Brainerd, Mn

High School Diploma General

University of Phoenix Online, AZ

working on AA degree Business

On a break now but working towards my AA in Business Management.

Affiliations

Fisca Convention 2008 & 2012.

Anti Money Laundering training yearly.

Federal Compliance tested yearly with 95- 100 percentage accuracy.

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