Customer Service Sales

Emily Nord

Email: abpg2g@r.postjobfree.com

Address:

City: Eagan

State: MN

Zip: 55121

Country: USA

Phone: 651-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Assistant and Receptionist effective at assisting in operations, inventory tracking and ordering, front desk scheduling, running errands, minimizing hassles and alleviating client concerns. I am ambitious and hardworking and looking for opportunities that will provide professional growth and development.

Educational Background:

High School Dipolma from Inver Hills Community College, Inver Grove Heights MN 1/2001 to 6/2007 (Business)

Job History / Details:

Summary

Experienced Assistant and Receptionist effective at assisting in operations, inventory tracking and ordering, front desk scheduling, running errands, minimizing hassles and alleviating client concerns. I am ambitious and hardworking and looking for opportunities that will provide professional growth and development.

Skills

Training staff

Problem resolving

Commitment to quality and service

Strong communication skills

Dependable and reliable

Cash register operations

Scheduling

Computer proficient

Creative Problem Solving

Positive and friendly

Detail-oriented

Relationship selling

Upselling

Accomplishments

Operations

Collaborated with front desk and service providers to ensure smooth work flow and efficient organization operations.

Scheduling

Facilitated hiring of new employees by scheduling training, answering questions and processing paperwork as well as balancing existing employees.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Winner of the Massage Envy Sales Associate of the Month Award, 3 consecutive months.

Experience

December 2011 to Current

XpresSpa Saint Paul, Minnesota

Senior Spa Coordinator

Responsibilities:

Act as a sales floor leader and set the example in terms of service and overall standards of performance

Host clients and ensure they receive the highest level of customer service at all times

Sell merchandise and services

Responsible for cashiering functions including ringing up sales and service transactions, processing returns and related cash handling processes

Assist with management & administrative duties

Assist with maintaining visual standards, merchandise presentation, signage, lighting, and general spa maintenance

Assist with inventory control and restocking of products

Open & close the store as needed

Carries out functions in accordance with company policies and procedures

Responsible for training new employees

January 2010 to November 2011

Massage Envy Woodbury, Minnesota

Assistant Clinic Administrator

Liaison between the franchisee owner and the clinic staff

Maintain and supervise customer relations

Hiring and training new employees

Creating front desk staff schedules

Opening and/or closing the spa

Ensuring cleaning standards were being maintained

Tracking and ordering inventory

Developing existing staff skills

Assisting with reception area- answering phones, checking in and out clients, making membership sales, booking appointments

Education and Training

Inver Hills Community College Inver Grove Heights, Minnesota

Associate of Science Business

SS09 BUS 1101 3.00 B Introduction to Business

SS09 BUS 1104 3.00 A Principles of Marketing

SS12 BUS 1105 3.00 B Sales & Negotiating Skill

S 10 BUS 1119 3.00 A Human Relations in Business

F 11 BUS 1121 3.00 A Principles of Management

F 09 BUS 1131 3.00 A Legal Environ

SS12 BUS 1150 3.00 B Supervisory Tech in Bus

F 10 BUS 1160 3.00 B Entrepreneurship/S.B.M.

S 12 CIS 1110 3.00 C Microsoft Word

SS10 COMM1100 3.00 A Interpersonal Communication

F 10 ECON1105 3.00 C Principles of Macroeconomics

F 08 ENG 1108 4.00 A Writing/Research Skills

S 11 INTS1132 3.00 B Effective Writing in Organizations

S 11 ENG 2238 3.00 C Contemporary Fiction

S 11 PSYC1101 4.00 B General Psychology

S 09 PSYC1210 4.00 B Lifespan Psychology

S 10 PSYC1260 3.00 A Social Psychology

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