Manager Customer Service

gayle deflice

Email: abpf3e@r.postjobfree.com

Address:

City: Camden

State: NC

Zip: 27921

Country: USA

Phone: 570-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Expertise in many areas of health care. Most recent employment as department head of Case Management at TBI rehabilitation program. Many years of skilled and long term experience. Assistant to MDS Coordinator and residential manager for group home. Experience also includes home health nursing service. Five years experience in DME and med/surg supply company. Business back round includes licensed realtor and licensed health care insurance agent, where marketing is essential. Both licenses now in escrow. Responsible for staff training, supervision and development.

Educational Background:

High School Dipolma from Monmouth County Vocational School of Nursing, Long Branch NJ 1/2001 to 9/1974 (Nursing)

Job History / Details:

Professional Summary

Expertise in many areas of health care. Most recent employment as department head of Case Management at TBI rehabilitation program. Many years of skilled and long term experience. Assistant to MDS Coordinator and residential manager for group home. Experience also includes home health nursing service. Five years experience in DME and med/surg supply company.

Business back round includes licensed realtor and licensed health care insurance agent, where marketing is essential. Both licenses now in escrow. Responsible for staff training, supervision and development.

Education and Training

1974 Monmouth County Vocational School of Nursing Long Branch, NJ

LPN Nursing

My experience has given me my outstanding qualities and abilities.

Business Management

Health Service

Clinical Service

Skill Highlights

Time management

Motivation techniques

Interview techniques

Critical thinking

Presentation skills

Strategic planning

Patient-oriented

Analytical thinking

Personal and professional integrity

Sound decision making

Effectively influences others

Professional Experience

April 2012 to 11/8/2012 12:00:00 AM

Bayada Home Health E. Stroudsburg, Pa

Staff Support

Direct care giver for young adult with Cornelia DeLange Syndrome.

October 2010 to 11/8/2012 12:00:00 AM

Progressive Health Inc of Pa. Milford, Pa

Nursing Case Management/Marketing

Coordinate and focus on meeting all health related matters of individual cases. As department head, involvement in supervising supporting staff. Work closely with marketing department head. Attend numerous conferences in brain injury, case management and marketing of our facility.

Active member of Treatment Team, which consists of Neuro-Psychologist, Family Psychologist, Speech, OT, PT and Cognitive therapists, Program Director, Vocational Director and supervisors and Case Management and Marketing. Meeting weekly to address concerns through team input, problems are solved and needs are met.

April 2009 to October 2010

St. Mary's Villa Elmhurst, Pa

Staff charge

Complete all duties of floor charge nurse.

March 2009 to October 2009

HRC Inc. Honesdale, Pa

Residential Manager

Responsible for three "Consumers" and eight staff. Coordinating medical needs, appointments, and finances of each individual and household expenditures and management.

March 2008 to February 2009

Ellen Memorial Health Care Honesdale, Pa

MDS Assistant

Worked directly with MDS coordinator. Conducted Care Plan Meetings and assessments.

July 2001 to January 2009

RE/MAX and Weichert Greentown/Hawley, Pa

Licensed PA REALTOR

Responsible for managing all aspects of real estate business. Marketing essential for success.

March 1978 to January 2000

Arnold Walter Nursing Home Hazlet, NJ

Staff Charge Nurse

Under the supervision of highly effective Director of Nursing for many years as given me the strong foundation in every aspect of my nursing career. Clinical observations being foremost important for the well being and decision making for each patient.

March 1989 to December 1993

Sun Ray Major Medical Middletown, NJ

Sales and customer service

Sales of medical and surgical supplies and direct customer care and education. Our major medical division serviced private agencies, physician offices and therapists. Medicare/Medicaid knowledge essential. Certified "fitter" and mastectomy prosthesis.

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