Customer Service Quality Control

Bradley Bates

Email: abpebw@r.postjobfree.com

Address: *** ****** **

City: WYLIE

State: TX

Zip: 75098

Country: USA

Phone: 469-***-****

Skill Level: Experienced

Salary Range: 52

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Bradley Allen Bates

712 Meadow Ln., Wylie, Tx 75098

Cell 469-***-****

Email: abpebw@r.postjobfree.com

PROFESSIONAL OBJECTIVE:

Seeking a construction position in Dallas/Ft. Worth area, which utilizes my computer skills, analytical and project analysis capabilities, crew and project management expertise, field communications and project coordination skills.

EDUCATION AND CERTIFICATIONS:

-Garland Christian Academy - June 2000

-Misc Construction/Engineering/Estimating Related Training Programs

-Ashworth College - Current working on Construction Management Associates Degree

PROFESSIONAL EXPERIENCE:

June 2009 To Present

PennyTrader.com - Prosper TX

Position: Investor Relations Program Manager

Supervisor: Brian Dean 214-***-****

*Entrepreneur & business management

*Sales and account relationship management

*Online marketing and PR

*Web site & content management

*Email marketing coordinator

*Customer materials development

*Campaign cost estimation & customer quotations

October 2006 To June 2009

Dkota-Haws Paving- Dallas TX

Position: Lead Paving Field Engineer

Supervisor: Gary Haws 469-***-****

*Project estimation & worked with owner on customer quotes

*Engineering field layout

*Paving and building calculations.

*Coordination & management of general contractors, civil engineers & architects

*Quality control over field construction

*Verifying plan accuracy

2003 To October 2006

Spring Valley Construction- Dallas TX

Position: Field Engineering Assistant

Supervisor : Glen Monk214-***-****

*Coordinating with field supervisor

*Engineering field layout

*Project quality control

*Checking field layout of concrete companies & utilities.

*Verifying plan accuracy

October 2002 To October 2003

Volt Services at Texas Instruments. - Dallas, TX

Position: Logistics Coordinator

*Received lots of components from the manufacturing fab area

*Validated the lot traveler information to be correct

*Print and change the name of the incoming devices

*Categorize devices by device type and name

*Validate and ensure inventory accuracy

*Make shipment transaction in SAP

*Handle devices in accordance with appropriate specifications

*Package devices in a manor to product the product during shipment

*Kept Statistical Process Control Data (SPC)

*Provided training and instructions to lower level employees

*Communicated goals and priorities to area team

*Ensure efficient and organized operations of the area team (5S)

*Communicated goals and priorities to next shift Bay Leaders

November 2000 To May 2002

Stream Services, Inc.- Dallas, TX

Position: Customer Interactive Agent

*Assisted customers with resolving inkjet printers, printer/fax/copier/scanner (all-in-one) technical problems.

*Follow-up with customers, as required, to ensure problems were resolved.

*Provided Email support.

*Train and mentor new hires to help them learn the technical aspects of the job. (Pal Program)

*Document customer support problems and solutions.

*Developed and maintained technical documents for customer account representatives.

*Developed case studies, to improve customer service quality.

*Maintained quality and service level metrics.

*Developed and maintained a working knowledge of all products supported by service contracts, including new product introductions.

*Diligently worked to defuse irate and frustrated customers by solving their problems with an understanding service attitude and conflict resolution skills.

SOFTWARE SKILLS:

SAP, MS Windows 95/98/NT/ME/XP, MS Word, MS Excel, MS Internet Explorer, Firefox Browser, Foresight, AutoCAD, total stations, recon data collector, ranger data collector, level equipment, web site design & content management software, graphics design software, Facebook & Twitter social media development software, HTML design tools, email marketing systems, online marketing and traffic generation tools and analytics.

REFERENCES:

Available upon request.

Contact this candidate