Manager Management
Resume:
Deborah L. Kaiser, CBAP
Kansas City, MO 64151
********@**.**.***
Certified Business Analyst Professional
Skilled at business requirements elicitation, documentation and
management, project management, and leadership to support customers and
operational business units Areas of contribution are:
Enterprise Business Analysis
Product, Project & Resource Management
Collaboration for Creation of the Business Case
Business Needs Analysis, Feasibility Studies and Documentation
Customer/Vendor Relations Management
Training & Trouble-shooting
18 Years in the Insurance and Health Care Fields
12 years of Manufacturing-Related Experience
3 years in Corporate Travel Management
RELEVANT EXPERIENCE & ACCOMPLISHMENTS
Business Analysis/Project and Resource Management:
Business Analyst responsible for Requirements Management on
multi-million dollar projects for Travel Management.
Direct Management of staff from 4 - 8, responsible for hiring,
line-of-site development, coaching, counseling, performance
evaluations, development of budgets and all duties related to
resource management.
Product-managed an order entry configurator software package for
9 years, taking it through 7 new development releases within
budget and timeline requirements. This product is an add-on for
MAPICS ERP systems.
Leader in development of our company's SDLC process and
designated editor for the final documentation.
20+ years experience in all areas of the Software Development
Life Cycle:
Functional and technical knowledge of MAPICS ERP Software,
primarily in the areas or Order Entry, Configuration Software,
Inventory Management, Product Data Management and Payroll - 9
years.
Managed major projects including:
Order Entry configuration software interfaces to MAPICS.
New Order Entry Systems and Job Instructions Systems for a
mailing company.
New system to track doctors' prescription information for
claims.
Conversion to a new claim system for 1K separate block of
business.
New Material Shipments and Material Destroy systems
modules.
Sign-off system for work in progress using automated
messaging with AS/400 message distribution lists.
Related Business Experience:
Analyzed work flow procedures, created job descriptions and
developed and monitored work performance standards.
Created and analyzed monthly contract billing P&L s and other
financial reports to ensure customer profitability.
Created business proposals, marketing materials, and revised
contracts. Coordinated the set-up of 8 national accounts on
contract billing.
Created employee and customer procedures manuals.
Underwrote, issued and sold individual life insurance policies.
Training Skills:
Developed customer and sales training manuals and other
materials.
Trained customers, sales representatives and new employees.
Received a performance rating of 4.5 out of a possible 5
for training of new sales representatives.
Instructor, LOMA I
Systems Environments, Software and Tools Experience:
IBM AS/400 DB2 - 12 years
AS/400 Query - 10 years, QMF for Windows 2 years, QARun 2 years
Microsoft Products, WORD, Excel, PowerPoint
KBC Order Entry Configurator Product - 11 years
LifePRO UL and VUL 3 years
Excel/LOTUS 123 - 14 years, Training in MS Excel 1, 2 & 3 (2005)
MAPICS ERP Software - 9 years
Vista ShowCase (SQL tool) - 2 years
Engage (CRM) package -5 years
Vantage Annuity Systems - 5 years
EMPLOYMENT HISTORY
BCD Travel Kansas City, MO
April, 2007 - Present
Senior Business Systems Analyst Enterprise analysis, business
analysis and requirements management for mission-critical projects,
partnered with Project Managers in a global project services team.
Aegon/Transamerica Life Insurance Company Kansas City, MO
September, 2004 - April, 2007
Business Systems Analyst New Products Implementation
Set up new products in LifePRO for UL and VUL and managed projects in
UL and annuities arena.
TriMin Systems, Inc September, 1995 July, 2004
Roseville, MN.
2001-July, 2004 Technical Services Resource Manager --
1996-July, 2004 KBC Product Manager -- Technical Services Department
1995-1996 Systems Analyst - Technical Services Department
United Mailing, Inc. Chanhassen, MN.
1992-1995 Project Analyst - MIS Department
1991-1992 Operations Analyst - Medi Mart Operations
Red Line Health Care Golden Valley, MN.
Interfaced with management team to resolve systems and processing
problems after Medi Mart conversion to AS/400 system.
1986-1991 Customer Relations Manager/Contract Billing Manager
Red Line Health Care Golden Valley, MN.
Promoted to manage the customer relations and sales support area of new
Company venture. Instrumental in the expansion of the business from 1
million to 11 million in 5 years. Managed 2-5 employees.
1985-1986 Systems Specialist - Medi Mart Operations Department
Red Line Health Care Golden Valley, MN.
Served as liaison between outside software vendor, Systems and
Operations Departments in defining, testing and implementing systems,
and providing training and support.
1982-1985 Director of Annuity Service/Service Support
Ministers Life Insurance Company St. Louis Park, MN.
Initially supervised 2-3 employees in the Annuity Service Department in
the issue and service of IRA's and TDA's. Responsibilities were later
expanded to include supervision of Service Support staff. Supervised 8
employees.
1981-1982 Customer Service Coordinator
Ministers Life Insurance Company St. Louis Park, MN.
Trained new employees on the basics of life and health insurance and
annuities. Coordinated compliance with state and federal law.
1979-1981 Senior Technician - Issue Department
ITT Life Insurance Company St. Louis Park, MN.
Issued and underwrote life insurance policies.
1969-1979 Group Insurance Department
Prudential Insurance Company St. Louis Park, MN.
Continually expanding responsibilities in the Group Insurance
Department from Audit Clerk, Master Records Technician /Assistant
Supervisor to Senior Group Issue Reviewer. I then left the home office
and spent 1-1/2 years as a Sales Agent.
EDUCATION/TRAINING
Certified Business Analyst Professional (Certificate 2009)
Certified Fellow of Life Office Management Institute (FLMI)
(LOMA- completed 1984 with Distinction)
Systems Analysis Hennepin Technical College (1992)
Client/Server - Hennepin Technical College (1995)
AMA Management Principles
Case Tools Theory - Hennepin Technical College (1993)
Zenger-Miller Supervisory Training
CLU Group and Social Insurance
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