Medical Customer Service

Jacqueline Medina

Email: abpd8s@r.postjobfree.com

Address:

City: Winter Haven

State: FL

Zip: 33884

Country: USA

Phone: 863-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a responsible position in healthcare where I can utilize my skills and experience.

Educational Background:

High School Dipolma from East central adult school, Auburndale FL 1/2001 to 6/2010 (Medical Billing & coding)

Job History / Details:

Professional Summary

To obtain a responsible position in healthcare where I can utilize my skills and experience.

Core Qualifications

Team leadership

Extremely organized

Results-oriented

Data entry

Filing and pulling charts

Perform test on urine specimen.

Perform test for drug screens.

Skill in taking blood pressure readings and all vital sign.

Ability to communicate effectively.

Sales

Bilingual (Spanish / English)

Answering phones

Scheduled appointments

Self-motivated

Assisted doctor with completion of medical exams.

Knowledge of basic medical terminology.

Computer literate

Skill in using medical instruments.

Customer service

Driving commercial vehicles

Experience

March 2011 to Current

Advance Auto Parts Winter Haven, Florida

mobile parts pro

Greeted customers in a timely fashion, while quickly determining their needs. Informed customers about sales and promotions in a friendly and engaging manner. Delivered to residential and commercial locations. Turned in receipts and money received from deliveries. Translate (Spanish/English) for customers.

November 2007 to October 2010

Dr Ernesto Perez Winter Haven, Florida

Medical Assistance

Maintained patient privacy and confidential patient information.Tested patients' blood glucose levels.Recorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams. Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). Confirmed patient information, collected copays and verified insurance. Collected urine and fecal samples.

Perform test for drug screens. Responsible for answering and directing all phones calls and scheduling appointments. Translated (Spanish/English) for patients.

December 2001 to November 2007

Palm Garden Winter Haven, Florida

CNA

Maintained patient privacy and confidential patient information. Provided quality nursing care in accordance with resident care policies and procedures. Provided primary resident care and assistance with daily living activities. Frequently commended for maintaining the safety, respect and dignity of residents. Read and recorded temperature, pulse and respiration. Helped residents programming goals and increase their independence. Followed safe lifting techniques and individual resident lifting instructions. Assisted patients with ambulation and crutch walking. Scheduled and accompanied clients to medical appointments. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

August 2000 to December 2001

First Help Clinic Winter Haven, Florida

Front Desk/ Receptionist

Confirmed patient information, collected copays and verified insurance. Prepared patient charts accurately and neatly for the clinic. Responsible for pulling and filing medical records. Received and directed all phone calls. Responsible for getting authorization for all workmen's comp patients before they are seen. Following up with employer. Translated (Spanish/English) for patients.

February 1999 to August 2000

Clark & Daughtrey Winter Haven, Florida

Front Desk/Receptionist

Professionally and courteously verified appointment times with patients. Confirmed patient information, collected copays and verified insurance. Prepared patient charts accurately and neatly for the clinic. Responsible for receiving and directing all phone calls. Responsible for scheduling appointments, pulling and filing medical records. Translated (Spanish/English) for patients.

November 1998 to February 1999

Winter Haven Hospital (Gil Jones Building) Winter Haven, Florida

Food Service

Greeted each customer with friendly eye contact. Filled beverage and ice dispensers. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Prepared food items Stocked, organized, and cleaned kitchens and cooking utensils. Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand. Communicated with other kitchen team members to ensure food was prepared on time and correctly. Collected meal tickets or cash for meals from visitors.

January 1998 to October 1998

Kash n Karry Winter Haven, Florida

Office Clerk

Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Accurately balanced cash drawer after every shift. Responsible for safe and deposits. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Routinely answered customer questions regarding merchandise and pricing. Responsible for answering and directing all phone calls.

Education

2013 Southern Technical College Auburndale, Florida

Associate of Science Medical Billing & coding

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