Customer Service High School

Gwendolyn Butler

Email: abpbf4@r.postjobfree.com

Address:

City: Conley

State: GA

Zip: 30288

Country: USA

Phone: 856-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Calhoun County High School, Edison GA 1/2001 to 5/1980 (Business)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Telecommunication Skills

Multi-line phone usage

Adaptability

Operates several office machines

Conflict resolution

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills

MS Windows proficient

Fast learner

Type 55-60 wpm

11000 keystrokes

Over 20 years or clerical experience

Work Experience

November 2010 to August 2012

County of Salem Salem, NJ

Administrative Assistant

Performs administrative and office support to Office Management. Duties included fielding telephone calls, receiving and directing visitors, word processing, filing, faxing. Coordinated work flow, delegated daily tasks, assistant to payroll management, prepared payroll for employees, distributed pay checks, handled purchase orders requests, performed account payable tasks.

August 2009 to November 2010

County of Salem Salem, NJ

Payroll Clerk

Promoted to Payroll Clerk Typist - Prepares payroll or payroll worksheets for each employee based upon payroll record cards. Maintained complete payroll records for each employee including all deductions such as for health insurance, deductions, garnishments.

July 2007 to November 2008

Citicorp New Castle, DE

Global Loans Lead Investigator

Investigated and resolved customer inquiries and complaints in an empathetic manner. Successfully managed the activities of 13 team members in multiple locations. Cross-trained and backed up other customer service managers.Created training manuals targeted at resolving even the most difficult customer issues.Solved unresolved customer issues. Promptly responded to inquiries and requests from prospective customers.Scheduled staff shifts to cover peaks and lulls in customer inquiries.Interviewed, hired and trained new quality customer service representatives.Trained staff on operating procedures and company services.Addressed negative customer feedback immediately.Followed-through on all critical inter-departmental escalations to increase customer retention rates.

February 2005 to November 2006

State Farm Insurance Concordville, PA

Claims Processor

Investigated and resolved customer inquiries and complaints in an empathetic manner.Effectively managed a high-volume of inbound and outbound customer calls.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Processed auto accident claims. Reviewed estimates for body work to vehicles and paid appropriate liable parties.

November 1990 to February 2005

State Farm Insurance Concordville, PA

Policy Administration/Underwriter

Addressed and resolved customer product complaints empathetically and professionally.Provided accurate and appropriate information in response to customer inquiries.Review and underwrite applications for personal lines policies for homeowners, renters and condominiums and personal articles policies. Input data for name change requests and policy updates from phone and paper requests from agents and customers.

Educational Background

1980 Calhoun County High School Edison, GA

High School Diploma Business

3.5 GPA, Graduated top 20 percentage of class.

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