Customer Service Manager

Luke Lao

Email: abpb08@r.postjobfree.com

Address:

City: Victorville

State: CA

Zip: 92395

Country: USA

Phone: 626-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Driven and compassionate healthcare professional with 2 years hands-on experience in fast-paced hospital environments. Accountable and responsible with a strong focus on patient wellness Business Manager versed in research and analysis. Seeking a case manager position to develop and implement new and innovative health care improvement processes and admission procedures. Loyal, collaborative Nurse with a steadfast commitment to quality care and preventative care advocacy.

Educational Background:

High School Dipolma from Victor Valley College, Victorville CA 1/2001 to 12/2011 (Vocational Nursing Program)

High School Dipolma from De La Salle University, Victorville CA 1/2001 to 11/2012

Job History / Details:

Professional Summary

Driven and compassionate healthcare professional with 2 years hands-on experience in fast-paced hospital environments. Accountable and responsible with a strong focus on patient wellness

Business Manager versed in research and analysis. Seeking a case manager position to develop and implement new and innovative health care improvement processes and admission procedures.

Loyal, collaborative Nurse with a steadfast commitment to quality care and preventative care advocacy.

Education and Training

2011 Victor Valley College Victorville, CA

Vocational Nursing Registered Nursing Program

Member of CNSA

2 Years Clinical experience from various California healthcare facilities.

BLS certified

2003 De La Salle University Manila,

Bachelor of Science Business Management - Major Entrepreneurship

Elected class Public Relations Officer (PRO) in my batch.

Member of De La Salle Business Management Organization

Web Design management experience from self-owned company. (Non-operational)

Skill Highlights

STD care and counseling

Geriatric treatment

Psych and mental health care

Pediatric nursing

Medical terminology

ER experience

Lab result evaluation

Patient evaluation/intervention

Critical care nursing

Problem resolution

Professional bedside manner

OB/GYN experience

Familiarity with disease management programs

Hospice philosophy

Wound cleaning/care

Infection control standards

Flow sheet charting

Acute and rehabilitative care

Newborn education

Medical laboratory procedures

Patient and family advocacy

Specimen collection/processing

Sterilization techniques

Wound care

OR experience

Health and wellness expertise

Neonatal and maternity experience

Safe NG tube insertion and removal

Foley catheter insertion/removal familiarity

Body mechanics knowledge

STD counseling and care

Patient positioning

Feeding assistance

Tracheotomy care

Foley catheter insertion/removal

Foley catheter insertion/removal

Insulin medication assistance

Catheter insertion/removal

High level of autonomy

Fluent in Tagalog

Professional Experience

March 2005 to July 2010

San Manuel Indian Bingo and Casino Highland, CA

Bingo Clerk

Gaming license certified

Customer service satisfaction

Earned management trust by serving as key holder, responsibly handling large sums of cash. (Up to 100k on hand)

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided daily support as the company's bilingual Filipino/English customer service representative.

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