Customer Service High School

Katie Strode

Email: abpaf1@r.postjobfree.com

Address:

City: Edgewood

State: IL

Zip: 62426

Country: USA

Phone: 314-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from St. Louis Community College, Florissant MO 1/2001 to 12/2007 (Elementary Education)

High School Dipolma from St. Louis Community College, Florissant MO 1/2001 to 10/2012

High School Dipolma from Grabber School of Hair Design, Florissant MO 1/2001 to 10/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Fast learner

Strong organizational skills

Listening skills

Multi-line phone usage

Credit card processing

Cash flow management

Cash management

Credit card processing

Strong client relations

Trusted key holder

Exceptional communication skills

Store maintenance ability

Adaptive team player

Accomplishments

Won a sales contest and received free training in New York City

Kept percentage of personal sales above the average of the store's sales for eight consecutive quarters.

Work Experience

September 2006 to September 2012

Beauty Brands Salon & Spa Brentwood, MO

Salon Professional

Greeted customers entering the store to ascertain what each customer wanted or needed.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Built long-term customer relationships and advised customers on purchases and promotions.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Asked open-ended questions to assess customer needs.

Learned, referenced and applied product knowledge information.

Regularly sought opportunities to up sell and add on additional merchandise.

Expressed appreciation and invited customers to return to the store.

Resolved product issues and shared benefits of new technology.

Served as the main liaison between customers, management and sales team.

Provided an elevated customer experience to generate a loyal clientèle.

Routinely answered customer questions regarding merchandise and pricing.

August 2011 to July 2012

Beauty Brands Salon & Spa Brentwood, MO

Shift Manager

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Trained new employees by providing knowledge of specific store tasks and policies.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Resolved product/policy issues and shared benefits of new technology.

Assisted customers in finding out-of-stock items.

Prevented store losses using awareness, attention to detail and integrity.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Processed merchandise returns and exchanges.

Compiled weekly monetary reports and records for store managers.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Participated in physical inventory counts every quarter.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

July 2008 to November 2010

First Christian Church of Florissant Florissant, MO

Youth Leader

Volunteer position in which I built relationships with kids that needed a positive role model in their life.

May 2000 to June 2008

High Hill Christian Assembly High Hill, MO

Camp Counselor

Volunteered for a few weeks every summer at a combined camp for fifth and sixth graders.

Educational Background

University of Missouri - St. Louis St. Louis, MO

Not Completed Elementary Education

2007 St. Louis Community College Florissant, MO

Associate of Applied Science Teaching Education

3.3 GPA

2006 Grabber School of Hair Design Ballwin, MO

Trade Cosmetology

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