Customer Service Quality Assurance
Resume:
Venu Kalath
Email: abp8by@r.postjobfree.com
Address: ** ***** **
City: Portsmouth
State: VA
Zip: 23702
Country: USA
Phone: 571-***-****
Skill Level: Experienced
Salary Range: $30,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
VENU V. KALATH
15 Fiske Street, Portsmouth, VA 23702
abp8by@r.postjobfree.com
Objective: Seeking a managerial or supervisory position in the logistics, retail, or customer service field
HIGHLIGHTS OF QUALIFICATIONS
. Active U.S. Government security clearance
. Detail-oriented, organized, and courteous professional able to work with
diverse clients
. Outstanding communication skills in person and over the phone
. Reliable, motivated team player who is committed to excellence
EXPERIENCE
2010- NOV 2012 Hotel Services Supervisor U.S. Navy
. Supervised and led a crew of 29 personnel in daily operations
. Organized and filed crews training, mentoring, and appointments
. Provided guidance and instruction in the preparation and preservation of 40
rooms per week for inspection
. Accomplished effective communication with a diverse group in different
environments
2007-2010 Drug Program and Court Cases Supervisor U.S. Navy
. Supervised a team of 5, including their evaluation, in tracking an average of 7 cases per week
. Trained 78 personnel for court case proceedings insuring strict compliance with policies
. Managed the collection, recording, packing, and mailing of 8,124 drug test samples with 100% efficiency and zero discrepancies
. Dedicated numerous hours in planning and coordinating cultural public
events
2001-2007 Service and Retail Operations Supervisor U.S. Navy
. Directed the exemplary performance of sales division - retail store, storerooms, vending
machines, change machines, laundry, and barber shop
. Accounted for the general operation and cleanliness of sales division
. Helped resolve customer inquiries to satisfaction of customer
. Promoted customer feedback to develop excellent customer relations
. Demonstrated versatility in carrying a multitude of assignments including
records keeping, purchasing, inventory, cash collection, stocking, and pricing
. Indoctrinated in following procedures have never been challenged
. Provided instruction and training to new personnel
VENU V. KALATH
15 Fiske Street, Portsmouth, VA 23702
abp8by@r.postjobfree.com
1998-2001 Supply Technician Supervisor U.S. Navy
. Coached and distributed medical supplies and selling of merchandise in retail store
. Showed integrity in dealings with vendors
. Introduced new inventory procedures of 3 million inventory resulting in a savings of $85,000 and a 34% increase in recovery rate
. Recognized for personal conduct and highly favorable impression with customers
. Assembled a quality assurance program that resulted in $20,000 savings
1996-1998 Store Operator U.S. Navy
. Conducted the loading, stocking, and selling of merchandise in retail ship store
. Greeted customers in a friendly manner quickly assessing needs and providing information
. Demonstrated high proficiency in handling payments in cash, checks, and cash card
1992-1996 General Supply Specialist U.S. Navy
. Performed service duties: inventory, breakout of stock, stocking, cash
collection, cutting, pressing uniforms
. Contributed immensely in supply department scoring highly on major inspection
. Assisted customers in completing various forms
. Exhibited great teamwork which resulted in increased sales and profit
EDUCATION
U.S. Navy Resale Operations Management (ROM II)
U.S. Navy Resale Operations Management (ROM I)
ATI Career Institute Microcomputer Business Application Certificate
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