Customer Service Technical Support
Resume:
Title:Technical Support Specialist/ Technology Helpdesk Consultant Supervisor
abp7m0@r.postjobfree.com
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NAME: Suzanne Dossous
ADDRESS:
CITY: Randolph
STATE/PROVINCE: MA
ZIP/POSTAL CODE: 02368
COUNTRY: USA
EMAIL: abp7m0@r.postjobfree.com
PHONE: 781-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
Suzanne F. Dossous
12 Cedar Avenue
Randolph, MA 02368
abp7m0@r.postjobfree.com
Objective: To utilize my customer service, communication, and
troubleshooting
skills in a fulfilling position within the information technology
field.
Education: Bridgewater State College,
Bridgewater MA 1994-Present
Management of Information Systems, undergraduate studies
Languages: Fluent in French Creole and English
Technical
Skills: Programming Languages: C, JavaScript and HTML
Operating Systems:
Windows 3.1, Windows 95, Windows 98, Windows 2000, Windows NT Server
3.5, MacOS 7+, UNIX, and VAX/VMS
Software:
MS Office 97, MS Office 2000, FrontPage98, FrontPage 2000, Netscape
Communicator, Lotus Notes, Terminal Emulator, Winsock FTP Client,
Microsoft Systems Manager Server 1.0, TCP/IP Services for VMS, SPSS,
Claris Works 4.0, Duxbury Braille Translator, Jaws v3.2
Experience:
Bridgewater State College, Bridgewater MA 1998-PresentUser Support Department
Technical Support Specialist/
Technology Helpdesk Consultant Supervisor
Provide technical support to 10,000 faculty, staff and students
Provide one-to-one assistance to students with software
Diagnose and troubleshoot pc and peripheral difficulties
Assist with application training for faculty and staff
Support users w/upgrading and installing applications
Create and maintain departmental web sites
Create student electronic mail accounts
Monitor and assign open problems in database
Monitor shift coverage of the helpdesk
Assist in providing training for consultants
Teach student technology workshops
Rondileau Campus Center
1998-PresentTechnical Support Supervisor
Assist faculty/staff with web pages
Assist student organizations with web page design
Supervise student computing lab
Create schedule for lab consultants
References available upon request
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