Customer Service Engineer

Resume Review Exercise

GEORGE

*** ****** ******Titusville*32796* 321-***-**** 321-***-*****abp6uz@r.postjobfree.com

Mechanical Engineers

-The Best System Engineer Project Engineer-

I have more than twenty seven experience working on the Space Shuttle and

trident Missile programs. Directly related to the aerospace industry. Leaded engineer

responsibility for the design and development of new protectives covers for

Manipulator Arm and Inspection Boom Assembly. Developed System engineer On-the-

Job training packages to allow technicians to undertake some of the technical writing

work from engineering, and effectively reduced engineering hours of the Orbiter

Wheel and Tire Shop by initiating and revising procedures and specifications.

All my skills listed above which allowed a reduction of engineering involvement from 20

to less than 18 man hours/week.

Demonstrated ability to follow through lengthy tasks with persistence.

Adept at spotting missing details in a design or plan. Regularly discovers new ways to

enhance existing processes. Additional expertise includes;

Technicality Writing Coordinating Job Tasks Team Leader

Scheduling Troubleshooter Requirements Development

PROFESSIONAL EXPERIENCE

Allways There Engineering, 1999-Now

Trainer,

Created Supervisory Development manual and Interviewing Procedures, Facilitated

Certified Manager Training for 18 mangers and supervisors. Conducted departmental

Turnover Analysis, & Job Analysis and created engineer and technicians job descriptions.

Developed job descriptions and revised Employee Handbook.

Conducted organizational trainings. Successful in making presentations to local

community agencies and business to obtain program support and/or funding. Member of

the local Community Collaboration group.

Jeffiy Store,

Customer Service Representative November 2007 December2008

Protocol

Integrated marketing services for various companies.

Inboud customer service for Medicare Advatage Program

Involved in outbound sales aswell.

Resume Review Exercise

Office Manger October 2006-June 2007

Computer Tykes Colts Neck, NJ

In charge of all customer relations, from the enrollment to the teaching of computer

classes for kids.

Introduced young kids to an innovative curriculum that helps them learn and

understand computer concepts.

Responsible for business to business marketing and prospecting.

Developed an introductory computer course for adults.

EDUCATION

1996- Greater Bay Aerea High School,

BCC College, working on classes

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