Sales Customer Service

Shadi Hooshmand EIT, MBA

*** *** ***** **. # ***, Richmond Hill, L4C 0T6, ON

647-***-**** / aboyeg@r.postjobfree.com

Sales Engineer/Technical Sales rep.

SUMMARY OF QUALIFICATIONSTop-producing sales expert in industrial parts and machineries, with years of experience maximizing sales, driving revenue growth within highly competitive marketsAccomplished engineer with unique combination of sales and customer service backgrounds, and expertise in providing technical supportHighly motivated, confident, team player with strong interpersonal skills and perfect time managementAble to adapt to varied cultural environments and technologies with strong analytical skillsStrong troubleshooting and conflict resolution skills with attention to detailRecognized as diligent, flexible, self-directed professional, which resulted in consistent role progression and responsibilities.Excellent verbal and written English proficiency, and elementary French knowledgeProficient in MS office (Word, Excel, Power Point, Outlook), working ability with AutoCAD

Core strengths and accomplishment:

Promote sales to existing clients Continuous learning and fast learnerProblem Solving and decision makingCustomer/Vendor LiaisonCustomer technical supporting and Customer satisfaction

PROFESSIONAL EXPERIENCE:

Sales Engineer 2002- 2012

Steelrizan Co. (Foundry of Steel Parts), Tehran, Iran

Promoted sales of company’s products including steel parts for Oil and Gas Industry, mining, road construction and cement industries. Evaluated and suggested product and service solutions in line with client needs and requirements. Orchestrated conferences to assess and implement sales enhancementProvided technical services to the customers that cause customer satisfaction and increase efficiency Assessed customer needs and recommended the appropriate material, goods or services through his orderVisited customer sites to bring technical inspection and suggestions if necessaryConvinced and implemented innovative marketing and promotional activities resulting in sales increaseImplemented direct mail follow up and warm calling program for new customer data reflects 50% increases in repeat customerBoosted sales to150% from 2004 to 2011 with key increase generated from clients including 360 clients to 690 clientsIncreased customer satisfaction from 85% to 96% since taking the positionDebuted quarterly newsletter and grew it to a 20 page publication with valuable legal concerns, educational updates and technology advancements

Shadi Hooshmand 647-***-**** / aboyeg@r.postjobfree.com Page 2 of 2

Supervised ISO Management process standards done by the team members( From ISO 9001:2000 To ISO 9001:2008 through years)

Technical Assistant of Sales Dep 2000-2002

Steel rizan Co. (Foundry of Steel Parts), Tehran, Iran

Performed all procedures through ISO Management process, generated and submitted weekly project status and progress reports to senior-level management to support business directives.Performed cold calling, opened new accounts, quoted on price and delivery of each order, made sure that price is correct regarding to marketPrepared monthly bid and booking reports for management and sales teamProcessed incoming order details and confirmed against guidelinesControlled customer data with metallurgical standards and new proposal for design or method of production if necessary

EDUCATION AND TRAINING:

MBA

University of Tehran, Tehran, Iran 2008-2009

M.A., Metallurgical and Material Engineering (Thesis pending)

Polytechnic Tehran, Tehran, Iran 1999-2001

B.Sc., Metallurgical and Material Engineering

Isfahan University of Technology, Isfahan, Iran 1994-1999

(Assessed through ICAS to be equivalent to Bachelor in Canada-2012)

CERTIFICATES:

Costi Services, Toronto, ON 2012

Office Administrative

ADDITIONAL EXPERIENCE:

Wal-Mart, Richmond Hill, ON Apr 2012 -Present

Customer service

Welcome Centre Richmond Hill, Richmond Hill, ON Mar 2012-Present

Volunteer CICS IT Support

IC NETWORK, Toronto, ON Feb 2012-Present

Volunteer Administrative Coordinator

References available upon request

Contact this candidate