Customer Service High School

Asha Decan

Email: abouu0@r.postjobfree.com

Address: *** ***** ******* *****

City: Virginia Beach

State: VA

Zip: 23462

Country: USA

Phone: 757-***-****

Skill Level: Experienced

Salary Range: 31

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Asha E. Decan Page

SUMMARY

Decisive and detail oriented professional with a comprehensive background in Customer Service and Administration. Work history includes coordinating, managing and executing various written products that are clear, concise, and delivered in accordance with prescribed deadlines. Experienced, versatile leader; coordinated with management and cross-functional team in the execution of daily tasks and functions. Exceptionally organized and disciplined; possesses well-developed interpersonal skills and the ability to motivate and direct others in a supportive and cooperative team environment. Secret Security Clearance.

PROFESSIONAL EXPERIENCE

UNITED STATES NAVY July 2001 April 2012

Personnel Specialist July 2001 April 2012

Provided personnel with technical expertise, guidance, leadership and counseling related to employment opportunities, education, requirements for promotion and military rights and benefits. Maintained military pay and personnel records, travel entitlements and deductions. Provided assistance with the handling of unusual situations. Maintained confidentiality and protected operations by keeping records information confidential. Searched and provided classified and non-classified information to authorized personnel. Conducted on-the-job training of new employees.

Customer Service/Administration Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints. Maintained personnel records. Processed, verified, and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leave of absences. Transferred personnel to permanent duty stations, arranged flight information, no-fee passports and international entry requests for service members and their dependents. Reported personnel to new temporary and permanent duty assignments. Typed correspondence and routed to required supervisors. Answered telephones and routed phone calls to requested individuals Managed database of over 300 personnel. Received and distributed mail. Performed filing, copying and faxing. Excellent verbal and written communication. Experienced with dealing with a diverse group of people.

Pay and Allowances Handled pay inquiries and payment of transient personnel. Resolved pay problems. Processed military allowances. Verified check records and payrolls.

Travel Verified appropriation and liquidation of travel claim vouchers. Documented travel pay and per-diem. Assisted with travel claim submissions. Arranged travel for superiors.

EDUCATION

Paralegal Studies Undergrad at Kaplan University

High School Diploma, 2001

George Wood Wingate High School, Brooklyn, New York

TRAINING/CERTIFICATIONS

Leadership, Sexual Harassment, Suicide Intervention, Conflict Management, Navy Personnelman A School, Navy travel and entitlements course.

COMPUTER SKILLS

Proficient in Microsoft Office Suite and other Windows-based computer programs, Navy Standard Intergraded Personnel System (NSIPS), Master Military Pay Accounts, (MMPA), Defense MilPay Office Software (DMO), and Navy Regional Enterprise Messaging System (NREMS). Type 40 wpm.

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