Manager Service
Resume:
Michael Canfield
Email: aboslq@r.postjobfree.com
Address: *** *********
City: Manteno
State: IL
Zip: 60950
Country: USA
Phone: 815-***-****
Skill Level: Management
Salary Range: 35
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MICHAEL F. CANFIELD
826 Cedar Circle
Manteno, IL 60950
Home: 815 -468-3181 Cell: 815-***-****
aboslq@r.postjobfree.com
PROFILE
Security and law enforcement experience. Extensive experience in Chevrolet Motor Division. Highly motivated service and car manager with knowledge in customer relations, wholesale and retail sales. Strengths include the ability to work independently and as a team player, excellent organizational and communication skills and a competent understanding of the automobile industry, security, and law enforcement procedures.
EMPLOYMENT EXPERIENCE
Franciscan St. James Hospital, Security and Safety Officer, Olympia Fields, IL 2009-Present Responsible for safety and security of patients, employees, visitors and property groups. Responsible for transport and release of deceased remains. Fire drill safety and training. Report writing for all incidents. Lost and found property. Specialized training in Crisis Prevention and Intervention; for dealing with uncooperative/combative patients and visitors and crowd control. Trained in the usage of ASP Baton.
Manteno Police Department, Police Auxiliary Patrol Officer, Manteno, IL 2008-2009
* Sexual Assault / Domestic Violence
* Terrorism / Hazmat
* Communication, Radio Codes
* CPR /AED
* Drunk Driving/gang and drug Awareness
* Illinois Vehicle Code/ stolen auto and traffic direction
* Patrol Procedure 12
* Deadly force and Civil Liability
* Defensive Tactics and Prisoner Restraint
* Building Searches
* Criminal Investigations / IL Criminal Code
* Firearm and Tazer x-26 Certified
Kankakee County Sheriffs Department Corrections Officer, Kankakee, IL 2005-2009
* University of Illinois Police Training Institute Graduate
* State of Illinois Law Enforcement Training Graduate
* Lincoln Land Community College Graduate of Applied Security Practices
* Certified in Human Behavior, Investigation and Law
* State Firearm Qualified/defensive tactics certified
* Medical Certified First Responder
* Interpersonal Communication in Corrections Certified
* Direct Supervision Certified
* Mental Health Training Certified
* Responsible for safety of inmates, officers and booking process, releases.
Dralle Chevrolet/Buick, Manteno, IL 2003-2005
Service Manager
* Extensive customer contact regarding service needs for vehicles.
* Responsible for opening and closing of all repair orders.
* Dispatch all repair orders to proper technicians.
* Responsible for follow-up on all part availability for servicing of customer vehicles.
* Handle all warranty, insurance claims and customer out-of-pocket expenses.
* Oversee all functions of service department policies, adjustments, training, advertising and expenses.
* Establish service department salaries and wages.
* Monitor and manage gross profits in service department.
* Organize and maintain all service appointments.
* Observation of CSI surveys.
* Coordinate all aspects of service department.
Community Honda, Orland Park, IL 2002-2003
Assistant Service Manager
* Extensive customer contact regarding service needs for vehicles.
* Responsible for opening and closing of all repair orders.
* Dispatched all repair orders to proper technicians.
* Responsible for follow-up on all part availability for servicing of customer vehicles.
* Handled all warranty, insurance claims and customer out-of-pocket expenses.
James Miller Chevrolet, Assistant Manager, Matteson, IL. 1992-1995 Extensive customer contact regarding service needs for vehicles Responsible for opening and closing of all repair orders Dispatched all repair orders to proper technicians Responsible for follow-up on all part availability for servicing of customer vehicles Handled all warranty and insurance claims
Phillips Chevrolet, Frankfort, IL 1986-1992 and 1995-2002
Used Car Service Manager, Service Consultant
* Licensed buyer to purchase used car inventory.
* Handled all used car appraisal and entire aged inventory for dealership.
* Heavy customer contact.
* Traveled to car auctions to purchase and/or sell dealership inventory.
* Arranged all transport of vehicles to/from car auctions.
* Stocked in all new trade-ins.
* Responsible for dealership advertisements with local newspapers and auto publications.
* Monitored all outside sublet repair expenses for dealership.
* Responsible for complete reconditioning of used car inventory which included servicing of vehicles, body
repairs and all sublet and reconditioning details.
* Scheduled mechanics work load as well as managed used car service staff.
* Billed out service repair orders to be charged towards inventory values.
* Responsible for all customer service needs regarding work for vehicles.
* Handled all customer warranty claims.
* Consulted with mechanics regarding customer needs and/or complaints.
* Organized sale of repair work by following through with customer to assure work was satisfactory.
* Extensive phone contact with customers during service of vehicles.
References available upon request
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