Customer Service High School

Katie Brown

Email: abos52@r.postjobfree.com

Address:

City: Ann Arbor

State: MI

Zip: 48103

Country: USA

Phone: 734-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a highly motivated people person who takes pride in finishing every task given to me to the best of my ability big or small. I love working as part of a team and I usually look forward to going to work everyday. I have a passion for cooking, taking care of animals, and providing excellent customer service.

Educational Background:

High School Dipolma from Pioneer High School, Ann Arbor MI 1/2001 to 7/2006 (General)

High School Dipolma from Washtenaw Community College, Ann Arbor MI 1/2001 to 10/2012

Job History / Details:

Summary

I am a highly motivated people person who takes pride in finishing every task given to me to the best of my ability big or small. I love working as part of a team and I usually look forward to going to work everyday. I have a passion for cooking, taking care of animals, and providing excellent customer service.

Highlights

Extensive knowledge of animal types and breeds

Positive reward based training for animals

Consistent work history

Customer relationship building

Customer service experience

Project management skills

Timely project completion

Valid MI drivers license

Deadline driven

Inventory control practices

Flexible work schedule

General math skills

Establishing goals and setting priorities

Good judgment

Good multitasker

High school diploma

Computer literate

Fast learner

Strong attention to safe food handling procedures

Focused and disciplined

Effective planner

High volume production capability

Extensive catering background

Ability to handle fast-paced environment

Ability to maintain supplies

Ability to work fast and accurately

Neat and clean in appearance

Strong client-interaction skills

Accomplishments

Won "Employee of the Month" award on two separate occasions.

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Experience

August 2009 to Current

Dibella's Old Fashioned Submarines Ann Arbor, Michigan

Baker/ Prep cook/ Catering Assistant

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Provided courteous and informative customer service in an open kitchen format.

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.

Verified proper portion sizes and consistently attained high food quality standards.

Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

Regularly interacted with guests to obtain feedback on product quality and service levels.

Quickly and courteously resolved all guest problems and complaints.

Set up and performed initial prep work for food items such as soups, sauces and salads.

Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.

January 2003 to Current

Independent Ann Arbor, Michigan

Pet Sitter

Relieved boredom and stress of living environment by walking, playing and tending to dogs. Recorded activity and noted any unusual behavior or medical issues. Monitored animals' recovering from surgery and notified veterinarians of any changes. Provided emergency first aid to animals as needed. Captured stray animals, provided housing and care of homeless animals and coordinated adoptions. Adhered to high standards of safety, cleanliness and professionalism.

February 2008 to June 2009

Chipotle Mexican Grill Ann Arbor, Michigan

Prep Cook

Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Executed daily production lists and goals. Greeted each customer with friendly eye contact. Helped with preparation, set-up, and service for catering events. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Loaded dishwashers and hand-washed items such as pots, pans, knives. Placed food trays over food warmers for immediate service. Portioned and wrapped food. Prepared dishes following recipe or verbal instructions.

Education

2006 Pioneer High School Ann Arbor, Michigan

High School Diploma General

Washtenaw Community College Ann Arbor, Michigan

Psychology

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