Technical Support
Resume:
Orneal W Murraine
Blaine, WA 98230
aboqlt@r.postjobfree.com
aboqlt@r.postjobfree.com
System Administrator/Technical Support
Technical Competencies
Operating Systems – Windows NT/2000, Vista, 2003,7,2008, Workstation and Server, XP, Windows 95/98, Novell, Active Directory, Unix, Mac O/S 7, 8, 9,10, Blackberry Server, Veritas Enterprise Net Backup, Lotus Notes, HP Jet Admin.
Hardware Routers – Cisco Switches1900, 2960,3600, 3560,4500,Hubs 3800, Dell 2848 switch,T1 & T2, Ethernet, Hard Drives, NetGear, Backup Drives-Exabyte, HP SureStore, Tivoli, Scanners, Plotters, Laptops-IBM, Dell, HP-Compaq, Palm, Compaq PDA, Blackberry, PBX, Compaq/HP servers, Dell SBS Servers, 2800, 1440, Server builds, HP, Dell, Lexmark, Epson, QMS, Xerox Printers, Copiers, Print Server, SAN/NAS.
Software – Exchange 5.5, 2000,2003,2007,2010), Outlook (2003,2007 XP, 2000), Xmerge, Active Directory, Dameware, Blackberry Server, Terminal Management Server (TMS), Cheyenne Arcserve, Veritas, FTP, Telnet, Ping Utilities, Zenworks, Oracle (8, 9), Lotus Notes (5, 6), IIS 6,7, Citrix Client, Novell 5,6 edirectory, Visio Professional, Group Wise (5.0-5.5), HP Open View, Sybase, Netscape, Internet Explorer, Osit, Sharepoint, Firefox, Siebel Linx, Scopus, Reachout, Communicator, Clarify, PC Anywhere, Remedy, IBM AS/400, 3270 Emmulator, Cisco Works,VPN, Remote Access Configuration, ACT, Netware, SMS, SQL 2005,2008, Norton, McAfee and Trend Micro antivirus software, Timbuktu, Net Apps, Remote Troubleshooting, PAL, Net IQ. Marimba-remote software deployment packaging, Ghost and Ris-imaging software, SLS agreement. MOM, SCCM,SAN/Clustering, Microsoft .NET, Product Studio, Admin Studio, HP SIM, RJ-11, RJ-45,PBX,Cat-5,Track-it, Altris, Peoplesoft, Remote Support.
Networking – DNS, WINS, DHCP, HOSTS, TCP/IP, IPX-SPX, SNMP, SMTP, BGP, VPN, FTP, HTTP, RIP, IGRP, DLC, V-LAN, OSI-Layer, Frame Relay, Traceroute, Netstat, NS Lookup, ISDN, ASDL, IPASS.
Professional Experience Highlights
Genscorp IT.
Senior System/`Project Analyst, North Vancouver, BC. Canada. April 2012 – Present
Support 100 users on Windows Terminal Server 2008, Exchange 2003, DNS, DHCP, VMWare ESX 5, Synology
Backup DS 212j, Active Directory, MS-Office 2008, Load Balancing, QOS, project planning and implementation,
modifications, remote user support, Group Policy, mail backup.
Fieldsolutions/Endeavor Telecom (Runs concurrently).
System Administrator/Field Engineer, Seattle, WA, May 2007- March 2012
Work on a subcontract basis for company specializing in IT/telecommunications installation and configuration, as well as home and business VOIP systems.
Replaced computer/POS systems for multiple clients, including Starbucks, Federal Express,
Payless Shoes and TJ Maxx, Staples, Best Buy,B.C.; Tommy Hilfiger Stores,B.C.;
Configured and oversaw data backup and migration, Outlook 2007, 2008, 2010.
Configured all new network hardware and software, including McAfee, Symantec, AVG and
MicroTrend Antivirus, Windows, XP 2003,7, 2008, MAC OS/10, Cisco 2960 Installation and Configuration, DNS, POP3,SMTP, A-Record, MX-Record, Hosting, Fiber connect, Virus Removal, DHCP.
Utilized Marimba software packaging for deployment.
Installed HP Printers, Scanners and cash counters.
Implemented VOIP installations for such clients as ATA, Cisco, Motorola and Linksys Wireless,
providing set up and configuration of cable, DSL routers and Cisco 2960 switches, Dell power connect 2848, Netgear 16 and 24 port switches, DNS, Gateway, TCP/IP, IPASS, SSL, HP Multifunction Printers, 9050, 4730,4540, 4345, HP Jet Admin., Remote support, Remedy Ticketing, firmware updates, HP customer services for parts replacement, warranties and offsite support.
Liased with Tommy Hilfiger`s network staff to complete and verify all network connection.
TOBE-Green -
Project Coordinator/Technical Support, Luanda Angola. Sept. 2011- Oct. 2011
Assisted in creating a more proficient technical support Help Desk between ToBe-Angola and Total, French Oil Company. Due to lack of training, I instituted an on-line training and testing for employees, such as A+, Network+, Active Directory, Group Policy, MS Office, Sharepoint 2010, ITIL and Cisco networking certifications that will allow the technicians to be more proficient in their capacity as first line support technicians.
Special project included, the resolution to Websense e-mail, Exchange 2010, Web security, MS Forefront, VMWare, Hyper-V with the Bank of Africa Investment (BAI).
Project Lead/Technician-Contractor- Peak Systems
UBS Bank/Chase/Morgan Stanley/Merrill Lynch- Seattle, WA June 2010 – Dec. 2010
Manage and supervise 5 to 35 technicians during the deployment of Dell 780/HP workstations in a windows 2008 environment. This migration is in conjunction with Dell and HP System integration team. Applications supported are Ms-Office 2008, VmWare, Active Directory, Bloomberg Financial, Outlook 2008, Sharepoint 2007, HP Network pinters/scanners, DNS, Data Security-a special software is used to wipe all data from each workstation hard drive after they have been replaced. Marimba is also used to deploy applications to users desktop.
VOIP installation, configuration of Cisco 3800 Router and 3560 switches which includes rack and stack.
System Administrator- Microsoft
Collabera, Redmond, WA, October 2008 – Dec 2008
Troubleshoot, configured, maintain, backup database, server (2008) administrator to more than 1000 servers within Microsoft SQL5/7 environment. Cluster management, DFS configuration, Sharepoint 2007, Exchange 2007, Windows7, SCOM, SCCM, SMS, Powershell, Active Directory, Visual Studio, MSI, DNS, SAN/NAS, Hyper- V, WDS Deployment, Remote support.
Used Wise Package Studio 7.0 for creating MSI packages, Transforms and Patches for Windows 2008Document and resolve SQL database problems for engineers, developers and programmersCreate a daily logs or tickets that have been worked on or resolved. Communicated with all server management regarding hardware failures. Server builds using WDS.Used SCCM as a deployment tool and to push app on user’s end for UATSCOM-Installed management pack, created rules, agents and error reporting.
System Administrator - British Petroleum
SAIC, Blaine, WA, January 2008–Oct.2008
Configured, modified and supported hardware and software for global company specializing in oil and gas production and distribution.
Complete weekly updates on all workstations to ensure proper working condition.
Utilized Adobe Software Manager to store and modify all logical process files.
Supported MS Office, McAfee antivirus Siemens PLC, Analyzer, Saab Tank Radar Master,
Rosemont Radar Master, Network Asset Manager, Camtisa Video, Prolink Micro Motion and
Fluke View Meter Monitoring for Windows XP/2000/2003, Print Server, DNS, SMTP, POP3.
NOC Operator
Getty Images/Saltmine, Inc., Seattle, WA, Feb 2007–May 2007
Monitored network activity on 2003 platform on a contract basis for company specializing in the sales and support of image and video advertisements.
Created trouble tickets and forwarded to assigned engineer.
Completed shift log and briefed staff of potential technical issues.
Supported MS Office, MS Outlook, Exchange 2003,NNM, Big IP, Novell Edirectory, SQL2005, Big Brother, MOM monitoring,
SAN/Clustering, Putty-Unix and IIS, network tools i.e.Trace route, NS Lookup, Netstat, Ping, Sharepoint, Terminal Server Management.
Assistant Project Manager - System Administrator, Harborview Medical
Denali Advanced Integration, Seattle, WA, Nov 2006–Feb 2007
Installed multiple Windows 2003, SQL 2003, MS Office 2003, SMS and Amtelco CTI for company specializing in the management, migration and support of IT networks.
Built four HP/Compaq 320 Server for hospital-wide communications network.
Created documentation for training purposes, Installed five client workstations.
Worked with HL7 Interface and configured KVM switches, network cabling, Server rack mount, Mc Afee Enterprise protection 6.0
Network Operator – Port of Seattle
Teksystems, Bellevue, WA, July 2006–October 2006
Monitored network activity on Windows 2003 platform for major port on the Pacific.
Created daily reports on network activity.
Supported Putty-Linux, PeopleSoft, HP Openview, Veritas Netbackup, MS Outlook, MS Office
2003, Exchange 2003, FTP file transfer, Netboz, Avaya Difinity, Tree size report, Trend Micro antivirus, IIS, Remote Support.
Sharepoint, Sybase (for tape inventory and file restores), DK Ticketing system and Virtual
Terminal Server, SMS 2003,SQL 2003, Peoplesoft, Oracle 9i Database, Microsoft .NET, Veritas Volume
Management Software, Printer/Print Server configuration.
2003 Server-Exchange Migration - US Navy
Robert Half Technology, Bellevue, WA, May–June 2006
Migrated Active Directory users from Windows 2000 to 2003 on contract basis for company specializing in professional staffing and consulting.
Configured Track-IT, MS Office 2003, SMS 2003, SQL 2003, Veritas Backup, IMAP4, HTTP Virtual server and VPN, as well as overall e-mail security, DMZ
Installed and configured Dell Small Business Server 2880, Raid 5 and HP Printer 8000. Printer/Print Server Configuration, Centralized distribution of packages using SMS 2003.
Maintained the Database to keep track of all packaging and distribution projects
Administrator/NOC Analyst – Live Meeting
Microsoft, Redmond, WA, March–April 2006
Monitored all network activities, connections, application errors, data errors and user accounts on a contract basis for company specializing in software, communications and entertainment.
Edited audio files from the telephony system using Publisher.
Managed server activities with Virtual Terminal Server (24/7 operation).
MOM was used to monitor the network
Created daily shift reports, detailing specific technical problems.
IIS, MS Office 2003, Product Studio, SMS, HPSIM, SQL Server 2003 and Keynote Visual, (for network statistical errors) SMS 2003, Microsoft .NETCentralized distribution of packages using SMS 2003Maintained the Database to keep track of all packaging and distribution projects
System Analyst Migration/Project Coordinator-Sub Sea 7/Project Lead
Halliburton, Stavanger, Norway, October–December 2005
Oversaw migration of 1,500+ users from Windows 2000 to XP on a contract basis for company specializing in petroleum, energy and construction services.
Created, moved and deleted users on Active Directory and Windows 2003 Server, Novell
edirectory and SMS 2003,Wise Installer, Blackberry Server.
Utilized Xmerge to move .PST files and handle remote mail transfer.
Created and configured user profiles for MS Outlook 2003. Remote support.
Created Cisco VLAN Ports and VPN.
Recreated network printers and scanners.
Backed-up and transferred user data.
Built HP 8000-8500 for CAD machines.
Installed and configured MS Office, Remedy, OSIT and Sharepoint, SMS 2003, SQL 2003.
Supported HP Print Server, Xerox and Epson printers/copiers.
System Messenger Analyst Migration/LAN Administrator
IBM Global Services – DIAGEO, London, UK, July–October 2005
Managed global migration of 5,000+ users from Exchange 5.5 and Lotus Notes 5 to Exchange 2003 with Active Directory on a contract basis for worldwide leader in computer hardware, server, communication and database applications across multiple domains.
Created, moved and deleted users on both Active Directory and Blackberry Server.
Utilized Xmerge and Daneware for remote mail transfers. Wise Installer, Remote support.
Configured MSN Messenger.
Supported MS Office, Outlook 2003, SMS 2003 and Remedy, as well as HP and Xerox
printers/copiers,Cisco VPN.
System Administrator/Project Coordinator
PINK ROCCADE, London, UK, April–July 2005
Migration/Deployment Technician/Project Coordinator
WARNER BROS/Siemens, London, UK, October 2004–March 2005
System Administrator
IBM - Deutsche Bank, London, UK, September–October 2004
Configuration Analyst
Glasko Smith Kline, London, UK, August–September 2004
System Administrator/Desktop Support Technician/Special Projects
Technicolor Video Services, London, UK, May–July 2004
System Administrator/Desktop Support Technician
Anadarko Oil, Uxbridge, UK, April–May 2004/April–May 2005
Desktop Support Technician/Migration
Siemens/Wells Fargo Bank, Newark, CA, November 2001–January 2004
Senior System Administrator/ Desktop Support Technician
XO Communications, San Jose, CA, March 2000–October 2001
NOC Operator/Hotmail
Microsoft Corp, Mountain View, CA, June–Aug 2001
SONIC BLUE, SUNNYVALE, CA January - May 2001
NOC OPERATOR - CONTRACTOR
BEVOCAL, Sunnyvale, Ca May 2000 - January 2001
NOC OPERATOR
GNLD, Fremont, Ca February - March 2000
DESKTOP SUPPORT TECHNICIAN/ JR. ADMINISTRATOR - CONTRACTOR
PROSOFT ENGINEERING, Oceanside, Ca April - December 1999
DESKTOP SUPPORT TECHNICIAN
TECHNOLOGY INT. GROUP, San Diego, Ca May 1998 - March 1999
DESKTOP SUPPORT TECHNICIAN
HITACHI HOME ELECTRONICS, San Diego, Ca December 1997 - May 1998
DESKTOP SUPPORT TECHNICIAN
Education & Professional Development
Project Management Certificate - Prism Media/CHM2Hill, Bellingham, WA 2010
Cisco Networking Certificate – Computer Masters, San Jose, CA – 2001
Cisco Networking Certificate – Unitek Technical Institute, Fremont, CA – 2000
Network Technology – United Education Institute, San Diego, CA – 1997
Electronics Technology – EDUTEK/ABC College, San Diego, CA – 1992
Advanced Electronics – US Navy Electronics School, Chicago, IL – 1988
Computer Information Science – Southwestern Community College, San Diego, CA –Unix and Cisco certification course work – 2001
National Association of Communications Contractors, San Diego, CA – 1999
Certified Fiber Optics Technician
Quality Business Systems, Inc. Telecommunications Technician, Wash. D.C. 1986
Professional Affiliations
Institute of Electrical and Electronics Engineer
Pacific IT Professionals, San Francisco, CA
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