Human Resources Customer Service
Resume:
Richard E. Dunn, Jr., CEBS, PHR
Albany, NY 12205
abok8b@r.postjobfree.com
Career Summary
Employee Benefits and human resources specialist with many years of
increasing responsibilities administrating and consulting on employee
benefits and compensation plans including insurance, pension and
executive benefit plans, training and recruiting employees, and other
aspects of human resources. Major strengths include ability to learn
quickly, strong customer service and computer skills; knowledge of
compensation planning and benefit laws/trends; and strong interpersonal
and written communication skills.
Education
HR Certification Institute
Professional in Human Resources (PHR) Certification
Wharton School of Business, Philadelphia, PA
Certified Employee Benefits Specialist Program (CEBS) Certification
State University of New York at Albany
BA in Political Science/Business
Experience
Golub Corporation/Price Chopper, Merchandiser/Stock Clerk -Albany, NY
- November 2012 - Present
. Prepare and display in-store weekly specials and merchandise
according to company plans.
. Stock shelve and prepare store for next day opening.
Landscaping and Painting Services- Albany, NY- JUNE 2012 - November
2012
. Prepare and paint indoor and outdoor residences including outdoor
decking.
. Landscape, mow, weed, apply mulch and conduct fall cleanup.
Capital Region BOCES/NYS Municipal Benefits Coalition, Benefits
Coordinator, Albany, NY-June 2011 - May 2012
. Assisted BOCES employees and school district employees with benefit
plan questions and issues.
. Worked as a liaison between school district employees and insurance
vendors.
. Developed and documented department procedures.
. Acted as an account manager for established school district accounts.
. Developed reports for the BOCES and vendors using BOCES Human Resources
Information System.
. Reconciled statements for employees and pensioners while working with
payroll.
State Employees Federal Credit Union (SEFCU), Operations Support -Visa
Credit Cards- Albany, NY-2011 - march 2011-June 2011
. Processed Visa Credit Card applications for SEFCU members.
. Prepared daily/monthly new account, cash advance and other reports and
reconcile them with data provided.
Ayco Company, Benefits and Compensation Group, Senior Benefits
Consultant - Latham, NY 1996-2008
. Acted as liaison between account managers and 50-60 client companies
to resolve client benefit, compensation and tax issues.
. Served as a consultant to Ayco staff and client companies on benefit and
compensation planning and current trends on executive pay and incentive
plans.
. Created and maintained internal benefit summaries from plan documents and
summary plan descriptions.
. Established and maintained rapport with client company contacts and
benefit vendors through face-to-face and telephone contact.
. Trained new department associates and staff attorneys in pension,
insurance, and executive compensation benefits and related issues.
General Electric Company Corporate Benefits Delivery, Benefits
Inquiries/Pension Calculations Specialist, Insurance Eligibility
Specialist -Schenectady, NY 1989-1996
. Resolved pension, insurance and other benefit-related issues for
employees, pensioners, and GE Human Resources through GE's Employee
Benefit call center and GE Payroll.
. Calculated employee pensions, prepared Retirement Handbooks and assisted
in retirement planning.
. Assisted in recruiting and training of new staff.
. Developed RCA pension benefits cross-training documentation and trained
new employees on RCA pension, insurance plans and the executive pension
plan.
. Researched employee insurance eligibility issues and resolved insurance
claim rejections through working with health insurance vendors.
. Conducted root cause analysis of inconsistencies between payroll and
corporate database.
Key Accomplishments
. DESIGNED AND INITIATED CHANGES IN BENEFIT INFORMATION DISTRIBUTION
THROUGH GE PAYCHECK NOTICES TO REDUCE MISDIRECTED CALL VOLUME TO CALL
CENTER BY AN ESTIMATED 20%.
. Developed process to streamline completion of internal benefit summaries
at Ayco Co.
. Initiated and maintained the BCG Procedure Manual at Ayco Co. to assist
current benefits consultants and other associates. This manual was used
as a model for other departments.
. Received GE Stock Award for superior customer service performance
OUTSIDE PROFESSIONAL DEVELOPMENT
MEMBER OF SOUTH COLONIE YOUTH ASSOCIATION
Member National Society of Certified Employee Benefits Specialists
(CEBS)
NYS Life and Health Insurance License
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