Manager Project

Dennis W. Wright

**** *** ***** *****

Frisco, Texas 75034

Phone 469-***-****

Email abog09@r.postjobfree.com

My career objective is to utilize my extensive IT knowledge, Telephony,

Project Management and Customer Relations expertise to facilitate the

successful fulfillment of small, medium and large projects for prospective

clients.

Summary of Qualifications

Construction

Project Manager for Local Construction firm.

Permitting, City Liason, Manage all trades to completion.

Bid submissions and customer negotiations for personal Construction

business.

Completed complex Tenant build-outs in local Frisco area including Star

Wood professional Plaza and Preston wood Center.

Residential remodels including second story additions and complete interior

refurbish.

Recently finished interior build-out for major Fitness Center in Oklahoma

City.

Renovation of regional Walmart facilities.

Currently GC/Superintendent over Build of High-end Restaurant in Downtown

Frisco Texas.

IT Administration/Consulting

Senior Account Management and Sales experience providing PC, Server and

High-End Server (Unix/Intel) Solutions into Enterprise IT groups

Served as a Team Lead consisting of 18 Managers for standardization of

hardware and software policies across 118,000+ users and 4 Lines of

Business.

Served as the Program Manager responsible for development, implementation

and subsequent publication of Internal IT policy statements and technical

advisories, managing the centralized support organization for a top 10

corporation (Verizon).

Served as the Program Manager responsible for development, implementation

and subsequent publication of Internal IT policy statements and technical

advisories, managing the centralized support organization for a top 10

corporation (Verizon).

Experienced Desktop Support Manager, ranging from operational manager of

desktop support and acquisition with 11 direct reports, IT product

selections and facilitating contract negotiations with OEM's.

Served as Project Manager for Marketing firm utilizing email distribution

technologies, requiring troubleshooting of undeliverable emails and the

list management from the ISP's

Expertise in Intel Product Management for Large Enterprises, consisting of

TCO evaluation, RFI/RFP completion, contract negotiations and award

process, strategic product selection and implementation methodologies.

Thorough knowledge of Product Acquisition and distribution utilizing

Product Management methodologies and e-Business procurement processes.

Maintain current OEM certifications with Hewlett Packard, IBM and Compaq

solutions consisting of; HP Solution provider, IBM Enterprise Solutions and

Compaq Authorized Enterprise Reseller.

Expertise in Compaq SAN-works Solutions. HP-Storage Solutions, Hitachi-HDS

Certified, Unisys-Solution certified and IBM PC-Institute Certified.

Network Administrator for Verizon Electronic Repair Services, maintaining

53 Servers and Backup systems for 1850+ users running Windows 2000 and MS-

Exchange.

Senior Member of Enterprise Desktop Technical team, developing and

deploying Windows NT and Windows OS to 58,000 desktops.

Develop and Manage Desktop support policies and procedures for GTE/Verizon

Telephone operations and Data Services.

Professional experience

2001-Current Twister Construction Services Frisco,

Texas

Managing Partner - Owner

Office Manager and administration activities, Bid submission, permit

acquisition and Customer Service Liaison.

Shift Manager, on site coordinator, Manage 20+ crews in all trades

Owner Operator - Negotiate contract with National Hair Salon chain.

Support 34 local salons.

Steel Building Distributor for National Steel Manufacturer.

2000-2001 Comark/Insight Inc.

Las Colinas, Texas

Senior Account Manager

Senior Account Team partner for Fortune 10 customer with four (4) Account

managers.

Participate in Corporate response team for Major RFI/RFP from customer,

leading technical response team with in-sight of customer due to previous

experience with Customer, Verizon.

Provide Complex High-end Unix, Intel and Storage Solutions for Verizon E-

Business initiative.

Initiate and close negotiations on several Microsoft Enterprise Agreements

with multiple customers.

Implement alternative sourcing for Cisco direct customers where

availability and configuration was an issue.

1990-2000 GTE/Verizon Irving, Texas

Staff Administrator, National Internal Provisioning Center

Desktop Product Support Administrator 1996-2000

Team Lead for Enterprise Standards in the Hardware and Software area.

Responsible for consultations to major Enterprise projects and program

owners for implementing Microsoft Windows 2000, Office 2000 and

standardizing the desktop environment across 118,000 desktops utilized in 9

separate business units and 4 Lines of Business.

Technical Consultant for internal ERP initiative, responsible for planning,

developing and implementation of an IT industry recognized (Gartner

Group/IDC) model. My responsibilities were the design, planning, and

controlling of an Enterprise TCO reduction program utilizing leased assets.

Desktop Support Manager for the internal centralized procurement group,

providing standardized IT products selections ranging from all Intel

equipment to printer/fax and personal organizers for an Enterprise of

118,000 end users.

Senior Technical Consultant for the successful roll out of Windows 95/NT to

86,000 workstations. This project came in on time and under budget largely

due to the successful implementation of the deployment methodologies.

Primary Point Of Contact and contract manager consultant of a Microsoft

Premier Support agreement, and Hewlett-Packard Premier Support agreement.

Senior System Engineer 1995-1996

LAN Administrator of 53 Servers and Backup systems for 1850+ users running

Windows 2000 and MS-Exchange.

Site Lead for desktop support, GTE Data services, providing expert desktop

services to upper management.

Develop a program for Inventory Control of internal assets for a small

business unit.

Develop Installation Script application that automated LAN-based

application installations with automated resource sensing that would not

negatively impact the LAN throughput.

Associate Staff Engineer 1985 -1995

Develop ISO 9002 documentation for the Engineering group in the Electronic

Repair Service located at DFW trade Center.

Successfully reverse engineer and build test equipment for reparation of

older Telephony equipment supported by GTE.

Implement Change control and policies at ISO-9002 level, to prevent

improper and potentially dangerous procedure modifications.

Train personnel on reparation procedures for new product lines being

repaired in the repair facility.

Develop and implement ISO-9002 standard procedures for quality measurements

and testing.

Lead Technical support for LAN and PC support at facility with a support

base of 72 personnel.

Plan and implement and Internal LAN system for all technicians to share

work instructions and flow-control application.

Develop, Plan and implement a work flow process which tracked assets from

arrival through the complete repair procedure to shipment back to customer.

Education

College Level - University

Bachelor /Business Administration - Dallas Baptist University

Business Development Management Courses

Program Management Institute - PMI Certification Courses

Associate Applied Sciences Degree - Computer Science / CDI

Technical School

Associate Degree of Computer Science

Control Data Institute of Technology

8500 Brook River

Dallas, Texas 75234

Professional Certifications

Microsoft MCP - MS-SQL 6.5, 7.0

Microsoft MCP - Networking Essentials

Microsoft MCP - Administering NT Server 4.0

Windows NT WorkStation 4.0

Windows NT Server 4.0

Windows 2000/2003 Server Administration

Windows 95, 98, 2000, ME,XP,Vista,Windows 7

PMI - PMP certification 1999

Six Sigma - Green Belt

HP Enterprise Product Consultant - 2000

Compaq - SAN Certified Professional

CompTIA A+, Network+, Certifications - 1995

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