Customer Service Sales

MARCELLO FRANCO

***** ****** ******

SAN ANTONIO TX 78253

210-***-**** (CELL)

***************@*******.***

OBJECTIVE: To obtain employment in the field of Customer Service, General Sales, Marketing representative and Marketing Management.

SKILLS:

• 2 year 4 months as a Management experience.

• 8 years 6 Months Customer Service experience.

• 1 year 10 months Inventory Control experience.

• 13 months supervisor experience.

• 8 years cash handling/cash register experience.

• 13 months retail sales experience in a music store chain.

• 4 year experience as a Disk Jockey in a night club setting.

• 3 year experience in security and maintaining a controlled environment.

• 7 years food service/wait staff experience in a fast paced restaurant setting.

• 1 year 3 months year experience in general office skills, 10 key by touch, file management and data entry.

EXPERIENCE:

Monster Energy: August 2010 – Current Marketing Representative.

• Duties include, promoting and educating customers about new products and service at events and gatherings. Also responsible for producing quality leads for the sales/marketing department. Responsible for Company vehicle while transporting product. Keeping Inventory of Product and educating new trainees on procedures and daily duties. Worked with Marketing Manager for planning strategies and possible events.

• Looked after marketing activities and policies like promoting products and services, arranging shows for advertisement

• Created cooperative and working relationship with others

• Conducted economical and commercial surveys for potentiality of market

Skills:

• Knowledge of Principles, techniques and methods of marketing and public information

• Expertise in Communication(both written and oral)

• Knowledge of Presentation and Organization skill

• Knowledge of Market research and analysis

• Expert in maintaining good client relation

Franco Productions August 2011-Current Disc Jockey Entertainer DJ and Entertainment Coordinator – Exceptionally gifted Disc Jockey (DJ) with more than six years experience in presenting, link and playing records; hosting events, running mobile discos.

Summary of Qualifications:

• Proven competency as a Disc Jockey (minimum of 100 events) with client references available.

• Solid and varied knowledge of musical genre's for clients aged 10 - 80 years old!

• Proven competency with audio equipment, hook-up and set-up.

• Computer and Internet literate, comfortable with the PC platform.

• Possessed vehicle to transport DJ Rig set-up's.

• Highly organized and detail oriented.

• Strong interpersonal skills both live and in studio.

• Experience Club & Bar DJ.

• Enthusiastic, positive, can-do attitude.

• Self-motivated and self-managing, but comfortable working with a team.

• Weekend availability.

• Flexible Schedule.

knowledge of audience taste, or listening audience request. Selected and played sound recordings. Applied several techniques such as cueing, equalization and audio mixing of two or more sound sources in manipulating prerecorded music. Also to perform the transitions and overdubs of a number of sources in a more creative manner.

Big Vision Productions: August 2010 – May 2011 Sound and lighting technician

PWI PRODUCTIONS: March 2007 – July 2009 Hosted Special events throughout South Texas where I Worked as Head of talent relations, Duties included Venue Inquires, Promotion Design flyers, posters (etc.. Website design, updates and editing. And assisted with live sound and stage lighting. Responsible for the supervision of a staff of twenty-eight people within the customer service department. Responsible for the recruitment and training of customer service representatives. Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service. Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues

HOWL AT THE MOON: February 2009 – August 2010 Door Host/ Server Provide security and maintain crowd control in a large capacity club environment. TABC certified. Duties included security, crowd control, maintaining a clean environment. Cash handling, Front desk Register ALOHA touch screen system. Retail sales also Bar and server duties, answering phones, providing customers with directions and information about the establishment.

EDUCATION:

Robert E. Lee High School

Computer Skills:

• Proficient in Computer

• Knowledge of MS Office (Excel, PowerPoint, Word)

• Good typing speed

• Knowledge of Operating System- Windows XP, Vista, Windows 8

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