Management Manager

Roman Mitz

+1-412-***-**** abo8iz@r.postjobfree.com

Summary: Leader in IT management with 14 years of experience in enterprise

level, demanding organizations in the United States and the Middle

East. Broad and deep knowledge in several key areas of IT

Infrastructure and support, including systems, networking,

development, identity management, and metrics. Experienced in

supervising professional staff responsible for UNIX and Windows

services and managing projects under tight deadlines. Ability to adapt

quickly to change while maintaining focus on organizational goals and

priorities. Has contributed to various open source projects and is the

treasurer for OpenAFS (Member of steering committee -- see

www.openafs.org).

Education:

Carnegie Mellon University Bachelors of Science in Computer Science, Minor in Linguistics.

Graduated 2001.

Experience:

Carnegie Mellon University Computing Services

3/2009 Present Senior Manager, Systems Development

Manages daily operations for a group of 7 developer sysadmins

(devops) and additionally occasional student consultants. Skill levels

of people managed range from mid-level to senior. Handles all

management tasks for the group including but not limited to project

management, personnel management, budgeting and interaction with

all other levels of management in the department.

Maintains involvement in projects and operations at the technical

advisory and hands-on levels and stays informed on industry trends

and new technologies. Assured fast response to security issues and

helped coordinate proactive maintenance.

Major successes include increasing operational maturity and agility

(including frameworks for change and local governance), optimizing

usage of staff skill sets and ensuring that authentication and

authorization issues are a part of the vendor selection process.

7/2007 3/2009 Senior Research Systems Programmer

Researched and developed new projects for a fast paced, demanding

university in the identity management and security areas.

Worked closely with upper management on technical and

infrastructure projects. Helped lead team of 5 and provided hands-on

development and support for complex technical projects.

One major success involved managing the implementation of strong

password enforcement under a tight deadline by implementing the Sun

Identity Manager system. Roles included oversight over the project

team, implementing the underlying infrastructure, and developing

portions of the code for the project.

Carnegie Mellon University Doha, Qatar Campus

4/2007 - 7/2007 Qatar Campus Interim IT Director

Directed the IT team for the Carnegie Mellon Qatar campus during a

transition period. Worked with CIO to evaluate business needs to

determine future technical development and helped with overall

strategic planning. Supervised 10 employees, including developers,

systems administrators, network specialists and other supervisors.

Managed over $2,000,000 in purchases on an end-to-end basis.

Significant projects include heading the move of all IT facilities to a

new building and participating in staff performance reviews.

7/2004 4/2007 Team Lead for Infrastructure

Led team of 5 responsible for deployment, design and support of key

IT services. Provided leadership for the infrastructure team, and set

team priorities. Significant projects include:

- Evaluating, Installing, testing, and maintaining Unix and

Windows infrastructure and networking services.

- Financials security audit.

- Coordinating network projects with external organizations.

- Facilitating the creation of an emergency operations center,

including satellite data service, emergency backup systems, and

secure password storage.

Carnegie Mellon University Electrical & Computer Engineering

9/2003 to 7/2004 Senior Systems Administrator

Responsible for providing senior technical support to ECE faculty,

students and staff, particularly UNIX (SuSE Linux, Solaris, AIX, Digital

UNIX, FreeBSD) users. Assisted in network design and maintenance.

Frequently functioned as supervisor of help desk personnel, assisting

users with complex and unique problems and issues. Involved in all

aspects of departmental computing infrastructure administration,

including Cyrus (IMAP Mail server), Kerberos, and AFS.

Carnegie Mellon University Center for the Neural Basis of Cognition

8/1998 to 9/2003 Director of Computing Resources

Administered software and hardware for all department owned

computer systems, including a very broad range of operating systems.

Set usage guidelines, new hardware specifications, and solved general

user problems, including programming tasks. Managed over $200,000

in purchases. Supervised junior systems administrator. Created C++

serial protocol driver for the Tracking the Human Brain project.

Major projects included developing a multi-level backup system and

constructing an economical cluster of Intel based computers for

computational tasks.

The Hill School Department of Information Services

Summer 1996, 1997 Assistant Director of Technology

Provided technical support on various software and hardware,

facilitated new technology/service purchases, and taught computer

science at the summer program. Assisted in setting up and maintaining

a USENET feed, as well as the school s first T1 Internet connection.

Skills:

Computer Languages: C, Perl, Java, UNIX shell scripting languages

Certifications: ITIL v3 Foundations (2008), Effective Facilitation (2010)

General: Balancing technical needs and business requirements, efficient and

agile operational support, personnel management, effective meeting

facilitation, design and architecture of complex systems

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