Customer Service Quality Assurance

Robert's InformationLocation: Peoria, AZExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2010-01-26 Robert's Social Networks

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ROBERT D FEKETE

PEORIA,

abo7jv@r.postjobfree.com

OBJECTIVE:

I AM A PROFIT MOTIVATED AND DEPENDABLE CUSTOMER SERVICE ASSOCIATE

WITH OVER 15 YEARS MANAGEMENT EXPERIENCE IN THE RETAIL INDUSTRY. I BRING WITH

ME A REPUTATION AS A HIGHLY MOTIVATED SELF-STARTER WITH STRONG COMMUNICATION,

PROBLEM SOLVING AND EXCELLENT CUSTOMER SERVICE SKILLS. I AM CURRENTLY LOOKING

TO COMBINE MY SKILLS AND EXPERTISE WITHIN A POSITION THAT WELCOMES MOTIVATION

WHILE SIMULTANEOUSLY OFFERS A SUPPORTIVE ENVIRONMENT.

EXPERIENCE:

09/2007-09/2009 STORE CLERK ASPC KINGMAN KINGMAN, AZ

03/2007-05/2007 OPERATIONS MGR SAVERS INC PHOENIX

06/2006-12/2006 STORE DIRECTOR 99 CENTS ONLY STORES PHOENIX

11/2003-5/2006 ASST STORE MGR WALGREEN'S PHOENIX

1/1998-5/2003 DAIRY/DELI MGR AJ'S FINE FOODS PHOENIX

1/1995-12/1997 FRONT END MGR ALBERTSON'S PHOENIX

1/1985-1/1995 DISTRICT MGR GREAT WESTERN PET SUPPLY PHOENIX

SKILLS:

COMMUNICATION, CASH BALANCING, CUSTOMER RELATIONS AND RETENTION

PROFIT MOTIVATED USING COST CONTROL, QUALITY ASSURANCE & EXPERT PRODUCT

KNOWLEDGE.

GOAL ATTAINMENT, REVENUE GROWTH, INVENTORY CONTROL, MERCHANDISING, PURCHASING,

NEGOTIATION, RELATIONSHIP SELLING, SALES & CUSTOMER SERVICE.

STRONG LEADERSHIP SKILLS TO RESOLVE CONFLICTS, SOLVE PROBLEMS AND MOTIVATE

EMPLOYEES UNDER MY SUPERVISION

PROFESSIONAL ATTRIBUTES:

I HAVE DEVELOPED A REPUTATION FOR PROMPT, EFFICIENT SERVICE WITH A HIGH LEVEL OF

ACCURACY

CONSISTENTLY EXCEED SALES GOALS AND QUOTAS

ABILITY TO MONITOR RECEIVING, CHECK-IN AND STOCKING OF MERCHANDISE TO VERIFY

ACCURACY

I MAINTAIN A THOROUGH KNOWLEDGE OF STORE MERCHANDISE TO PROVIDE HELPFUL ADVICE TO

CUSTOMERS

I HAVE INTRODUCED MANY SUCCESSFUL PROGRAMS, BY FOCUSING ON CUSTOMER MARKETING

SERVICE AND SATISFACTION

I AM PROFIT MOTIVATED TO DO A GREAT JOB FOR YOUR ORGANIZATION

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