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Manager Customer Service

Location:
Raleigh, NC
Posted:
October 14, 2012

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Resume:

Resume of:

Barry Le Roy Doolittle

PO Box *, Masbate City, Bicol, Philippines.

Email: abo5vp@r.postjobfree.com

Cell / Text Phone: 919-***-****

International callers use

country code 63

Computer Based Training (CBT) / Web Based Training (WBT)

Retired Senior Human Performance Technology Specialist

RETIRED LIFE MISSION

Provide service to the young people of the Philippines through educational efforts as a

computer based educational developer, Computer Based Training (CBT) skills and theory

instructor, Web Based Training developer (WBT), computer communication specialist, and

Christian.

Description of my Perfect Position

Providing a development organization or educational institution direction as a consulting

Instructor. The next 5 years will see the same explosion of computer use in education that

hardware platforms enjoyed in the early 80's.

Description of my Ideal Organization

An educational institution with a need for a design and development instructor with

several years of experience. I enjoy cross culture experiences. Entrepreneurial,

established, public, private, pre-IPO, or Christian Churches can all provide the needed

resources to build Web Based Training (WBT) and empowerment systems to help the coming

generations.

EXPERIENCE

Retired to Individual Philanthropy

3/2004 - DATE

Free Internet Training & related Christian Empowerment activities.

Philippines

Internet Web Page Design Instructor

3/2002 - 3/2004

Barya Lang - Web Page Design & Internet Training

Philippines

Project Lead1/2001 - 2/2002United Defense LP www.uniteddefense.com

Mpls, MN

Senior Human Performance Technology Specialist, Project Leader, Logistics, Mk 45 Mod 4

Differences,

United Defense LP, Armament Systems Division, Fridley, MN 55421-1498

Senior Human Performance Technology Specialist1/1995 - 1/2001

Classroom Instructor and Government Contracts

Ph, VA, MD, DC, SD

Various instructor positions as I contracted through various companies specializing in

development of human interfaces for educational systems and training of computer students.

Designing and developing major startup projects and training my client company's staff to

develop educational materials. Northrop Grumman Corporation In 1997, Northrop Grumman

acquired Logicon, and established it as a wholly owned subsidiary. The acquisition was

part of Northrop Grumman's long-term plan to focus on the technologies likely to yield the

greatest improvements in US national security capabilities. This strategy led Northrop

Grumman to acquisitions in advanced sensors and electronics and information technology,

while enhancing its existing capabilities in manned and unmanned aerial systems.

Anteon_International_Corporation, KenRob and Associates Incorporated, RCN / StarPower,

Huron University, - Huron, South Dakota, USA computer students. AMA Learning Center -

Marikina City, Philippines - ESL students in computer dBase.

Senior Human Performance Technology Specialist, CBT12/1994 - 1/2001

Educational Programmer (CBT/CBI/WBI)

VA, MD, DC

Inet Technologies, Federal Data Corporation merged its existing information systems

Business with Logicon in 1998, retaining the Logicon name. This created an enterprise with

nearly $1 billion in sales and more than 10,000 employees. Since that time, Northrop

Grumman Corporation. Northrop Grumman has acquired the following companies and

successfully integrated them into Logicon: Inter-National Research Institute (INRI)

(1998), DPC Technologies (1999), Comptek Federal Systems (2000), Federal Data Corporation

(2000), Sterling Software's Federal Systems Group (2000), Litton TASC (2001) and Litton

PRC (2001). As part of a global branding initiative in 2001, Northrop Grumman renamed the

Logicon sector, Northrop Grumman Information Technology. Syscon Corporation, Division of

Logicon. In 1995, Logicon purchased Syscon Corporation, a company nearly a third the size

of Logicon. Syscon specialized in support to the Navy, most notably on the AEGIS program

and the Naval Sea Systems Command. Syscon also successfully expanded Logicon's role into

providing IT support services to federal government agencies such as the Department of

Justice, the National Archives and Records ministration and the US Patent and Trademark

Office.

University Instructor12/1991 - 12/1994Capitol University Center

Pierre, SD, USA

University Instructor. Capitol University Center, Pierre, SD. Instructor for introductory

computer classes, advanced database administration classes, spreadsheet usage classes, and

basic level word processing classes. Designed and developed Windows PC based CBT

courseware used in university classes. Identified areas of classroom instruction that

could be better presented through CBT. Developed lessons using the Unison Authoring System

and integrated them into the course of instruction. Designed a computer testing system to

use for student placement, evaluation and certification. Capitol University Center

Senior Programmer Analyst9/1991 - 12/1994State of South Bureau of Personnel (BOP)

Pierre, SD, USA

Senior Programmer Analyst. State of South Bureau of Personnel (BOP), Pierre, SD.

Designed, developed, implemented and maintained the Intelligent Scanner System (ISCAN).

This system was designed to scan paper input, and store it as data files to be used on DOS

based, IBM mainframe based, UNIX distributed databases, and South Dakota State Personnel

Office desktop and laptop computers running Windows. Designed, developed, implemented and

maintained the Computer-Based Instruction and Help (CBI/H) systems which delivered

courseware to state employees throughout South Dakota. Developed real time electronic

connections between South Dakota, Florida, Minnesota and Texas, which were used to keep

databases for all state employee records. State of South Dakota, Bureau of Personnel (BOP)

TrainingInformation Resources Manager / Computer Specialist7/1990 - 8/1991

USDA

SD, USA

Information Resources Manager / Computer Specialist. USDA. Modernized computer operations

and developed CBT materials to train FmHA state office employees and county office

employees. Conducted specialized classes and seminars. Designed and implemented a computer

system state wide. USDA FmHA

Senior Programmer3/1986 - 3/1990

SimuFlite International Division, CAE-Link, Singer Corporation

DFW TX, USA

Senior Programmer. Computer Based Education Design and Development, SimuFlite

International Division, CAE-Link, Singer Corporation; Dallas/FW, TX. Designed, developed,

and maintained the SimuEdit authoring system used to deliver the CBT portion of business

jet and military transport crew training for civilian and Air Force flight crews

throughout the world. Supported and maintained the CBT and simulator used to train USA Air

Force flight crew at Clark Air Base, Angeles City, Philippines. Designed, developed and

implemented interactive video, digital audio, Multi screen real-time simulations that ran

on WICAT hardware using the WISE authoring system. Maintained logistics and communication

software developed in Informix. Established International communications network

transmitting data between the Republic of the Philippines and USA mainland Air Force

Bases. Singer, CAE-Link, SimuFlite

Human Performance Technology Specialist (HPT)

Human Performance Technology Specialist. Designing and developing educational materials

for the Aviation Industry (ToolBook II version 7.1). Currently using Front End Analysis

(Harless), Instructional Objectives Development (Mager), and student feedback design

(Tosti). US Army Helicopter Training. Bell Helicopter

Programmer, Educational Systems

7/1978 - 12/1986Control Data Corporation, Educational Company

MN, USA

Programmer, Educational Systems. Control Data Corporation, Education Company; Mpls. MN.

Developed, programmed, maintained and provided consultant services to international

organizations utilizing the PLATO Computer Based Educational System. The system, based on

the research from the University of Illinois, became the grandfather of CBT/CBI today. The

PLATO System involved an investment of over 1 billion-dollars by CDC as of 1986. Concepts

eveloped and implemented within PLATO have become the basis for other CBT authoring

systems throughout the world. Developed software using touch screen input, computer

managed instruction (CMI), self-paced instruction, basic skills development, and computer

generated educational prescriptions. Control Data Corporation - the current Ceridian web

site PLATO - the current PLATO web site Cyber1.org - CYBER1 - - PLATO resurrected (the

source of many of these links) VScampus.com David Wooley - PLATO: The Emergence of Online

Community University of Illinois at Urbana-Champaign - Computer-based Education Research

Laboratory PLATO reports, PLATO documents, and CERL progress reports, 1958-1993. More

History - The Control Data Corporation platopeople.com - Brian Dear - keeping the PLATO

community going for many years cray-cyber.org - log in to a real cyber Steve Kraus'

pictures - cool old pics of the heart of CERL spasim challenge - Who made the first

multiplayer 3-D virtual reality game? thinkofit.com - David Woolley's very informative

article on PLATO, a must-read University of Hawaii - see how PLATO fit into the history of

a university computer room CDC 6600 Supercomputer - retro photo Vintage Atari-PLATO

marketing Gary Brown's pictures are just great

IRC History Control Data Corporation (CDC) Timeline NovaNET - is a comprehensive, online

courseware system that meets countless needs. From delivering thousands of hours of

research and standards-based, interactive curriculum, to integrated assessment and student

management, NovaNET is an all-inclusive system that delivers a return on investment

quickly. Pearson Education - is the world's leading education company. They publish

textbooks, multimedia programmes and online services; they develop, process, analyse and

report tests and they produce software that powers the management of schools. They are

engaged in these activities for every age and level of student - from pre-school through

kindergarten, primary and secondary school, college and university and on into

professional life.

EDUCATION

MA in Education

5/2001

Marikina Institute of Science and Technology

Philippines, Marikina City

Marikina Institute of Science and Technology; Marikina City, Philippines, (MA in

Education). This course of study is not completed. M.I.S.T.

Bachelor's Degree

(Computer Based Education and Communication)

1/1995 (B.A.)

Metropolitan State University www.metrostate.edu

US-MN-St. Paul

12/1978

University of Minnesota

www.umn.edu

US-MN-Minneapolis

3/1975

Northern State University www.northern.edu

US-SD-Aberdeen

SKILLS

Skill Name

Skill Level

Last Used

Experience

HTML

Intermediate

Currently Used

15 years

ToolBook II 7.1

Expert

2001

4 years

Database Managers:

Oracle, Informix, dBase III+,

Expert

Currently used

20 years

Storyboard Development

Expert

Currently used

25 years

Story Board System Development

Expert

Currently used

20 years

IconAuthor

Expert

1999

2 years

CBT Development

Expert

Currently used

27 years

CBT Delivery

Expert

Currently used

28 years

WBT

Expert

Currently used

15 years

IMI

Expert

Currently used

19 years

Toolbook

Expert

2001

5 years

Authorware

Intermediate

2003

3 years

PowerPoint

Intermediate

2002

12 years

IconAuthor

Expert

1998

3 years

Quest Net

Beginner

2001

1 years

ADDITIONAL Skills obtained through formal training:

GENERAL EDUCATION

Educational Psychology

Practicum General Methods of Education

Special Methods of Teaching Secondary Education

Special Methods of Teaching Social Science

Special Methods of Teaching Art Education

Seminar in Art Education

Student Designed Higher Education Planning

Social and Cultural Foundations of Education

Psychological and Philosophical Foundations of Education

Organization and Management in Education

SPECIALIZED EDUCATION

Educational Curriculum Development (CBT)

Development of Computer Mananaged Instruction

Computer Assisted (Aided) Instruction (CAI) Design and Development

Education Curriculum Design

Education Curriculum Development Fundamentals

Education Curriculum Devevelopment - Computer Based Education (CBE)

Design and Development Interface of an Education Curriculum

Management of Computer Managed Instruction (CMI).

GENERAL COMPUTER SCIENCE

Computer and Information Processing

Principals and Theory of Computer Programming

Oracle Programming and Database Management

Structure Query Language (SQL)

DOS Memory Management

Unix System Programming and Administration

Informix 4GL Programming Unix for the 3B2 Mini Computer

Born/Korn Shell Script Programming on Unix

Assembly Language Programming Motorola 6000 series

Principals of Programming, Pascal Programming Language

Principals of Programming 'C' Programming Language

SPECIALIZED COMPUTERS IN EDUCATION

Programming in the Plato Author Language (PAL)

Introduction to the WISE Authoring Language

Introduction to the Unison Authoring Language

IconAuthor Advanced Authoring Language

COMMUNICATION

Introduction of Psychology and Personal Adjustment

Sensation and Perception of Human Information Gathering

Voice Mail and Office Communication

Principals of Commercial Photography

Literature as Translated in Film for Education

Basic Journalism

GENERAL BUSINESS

Business Law 1 & 2

Management By Objectives (MBO)

Principles of Personnel and Industrial Psychology

Counseling and Interviewing Principles and Skills

Creative Problem Solving

Principles of Human Resource Development (HRD)

Design

Life Design Directors Clinic

Operating Systems

UNIX, MSDOS, NOS, VAX, AIX, CP/M, SCO, Windows 3.0 through XT

Computer Languages

HTML, Unison, SQL, C, Oracle, Informix, Pascal, Tutor, USE, WISE, PAL, OpenScript

Spreadsheets

Lotus 123, Excel, VP Planner

Desktop Publishing

NCS OCR scanner tools, Scantron forms, GUIs, Harvard graphics

Word Processors

Word Perfect, Word Star, MS Word, DisplayWrite, Office 97 through 2000

Authoring systems

W/W Groups, IconAuthor, Unison, Wycat, PLATO, ToolBook II, Authorware, Quest.

Networks

Novell, PC LAN, Ethernet, Microsoft LAN Manager, Internet, IBM token-ring, ATT StarLan,

modem communications and UNIX uucp

General Areas

Internet Web Page Design and Developmet,Marketing of Internet Services, Sales Training of

Internet Web Services, Customer Service, Customer Support, Sales, Technical Presentations,

Troubleshooting, Product training, Implementation, and remote administration of software

systems. Experienced educator in many areas of skill and concept development.MANAGEMENT Experience

Owner and Operator www.baryalang.com International

Barya Lang - Web Page Design - International

Information Resource Manager

FmHA, USA Department of Agriculture

Owner and OperatorOne California

Chief Executive Officer (CEO)SofTouch Software Corporation

Property Manager and Chief Executive Officer (CEO)StarPoint Corporation

Founder and Chief Executive Officer (CEO)Ecology Up Corporation

Regional Manager www.nfo.org

National Farmers Organization

Owner and OperatorMiniNews Corporation

District ManagerField Enterprises Educational Corporation

Partner and Business ManagerMini Morning News Corporation

College Unit Director www.nml.com

Northwestern Mutual Life, IncorporatedArea Sales ManagerWest Bend Corporation

c Copyright 2012 by Barry Le Roy Doolittle, all rights reserved.



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