Customer Service High School

Shanna Mackay

Email: abo5pi@r.postjobfree.com

Address:

City: Kansas City

State: MO

Zip: 64133

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Medication Technician with 8 years experience in Long Term Care settings along with Assisted Living settings acting as Charge Nurse. Used to a fast paced environment handling confidential paperwork, administering medication, providing quality patient care, acting as a receptionist/scheduler, and having very strong customer service skills. Looking to expand my knowledge and experience in finding a career with advancement opportunities.

Educational Background:

High School Dipolma from Blue Springs South High School, Blue Springs MO 1/2001 to 5/2001 (General)

Job History / Details:

Professional Background

Certified Medication Technician with 8 years experience in Long Term Care settings along with Assisted Living settings acting as Charge Nurse. Used to a fast paced environment handling confidential paperwork, administering medication, providing quality patient care, acting as a receptionist/scheduler, and having very strong customer service skills. Looking to expand my knowledge and experience in finding a career with advancement opportunities.

Skill Highlights

Ability to operate Microsoft Word, Excel, and Windows 7

Experience with money

Data Entry

Customer Service

Problem resolution

Professional bedside manner

Strong phone communication with the ability to take accurate phone messages and deliver promptly

Prioritizing/managing deadlines

Strong filing and organizational skills

Sales experience

CPR Certification

Physical assessments

Insulin medication assistance

Alphabetical/numerical filing

Chart preparation/filing

Drug administration

Calendar management

Obtaining/charting vital signs

Strong clinical judgement

Patient/family focused

Enthusiastic caregiver

Fast Learner

Strong people skills and multi-tasking

Professional Experience

January 2012 to Current

The Villages of Jackson Creek Independence, MO

CMT/Charge CMT

Delegated staff duties, Administered medications, Assessed patients and documented their medical histories, Authorized drug refills and provided detailed prescription information to pharmacies, Ensured HIPAA compliance, Ordered lab tests, x-rays, MRIs, Ultrasounds, and EKGs, Maintained patient privacy and confidential patient information, Took and recorded patients' temperature, pulse and blood pressure, Tested patients' blood glucose levels and administered insulin, Assisted patients with daily functions, Managed various general office duties such as answering multiple telephone lines, organizing paperwork and charts, and mailing telephone orders to Dr.s., and provided strong customer service skills to patients, families, and possible clients.

June 2008 to January 2012

The Groves Independence, MO

CMT

Managed Treatments and Medications for a 45 room RCF, Assessed patients and documented their medical histories, Authorized drug refills and provided detailed prescription information to pharmacies, Ensured HIPAA compliance, Ordered lab tests, x-rays, MRIs, Ultrasounds, and EKGs, Maintained patient privacy and confidential patient information, Took and recorded patients' temperature, pulse and blood pressure, Tested patients' blood glucose levels and administered insulin, Assisted patients with daily functions, Managed various general office duties such as answering multiple telephone lines, organizing paperwork and charts, and mailing telephone orders to Dr.s., and provided strong customer service skills to patients, families, and possible clients.

April 2006 to May 2008

Olan Mills Independence, MO

Assistant Manager/Photographer

Performed opening and closing duties of store, Sales, Customer service, Took pictures of families, pets, and individuals, Edited and ordered photos, Trained and scheduled new employees, Receptionist/Scheduler, participated in monthly conference calls

July 2002 to March 2005

Maxim Healthcare Overland Park, KS

CNA

Worked as PRN agency CNA in Hospitals, Nursing Homes, and Home Health Settings.

October 2003 to March 2004

Studio 101 Independence, Mo

Photographer

Performed opening and closing duties of store, Sales, Customer service, Took pictures of families, pets, and individuals, Edited and ordered and printed photos, Trained and scheduled new employees, and Receptionist/Scheduler until studio went out of business.

December 2001 to December 2003

Picture People Independence, MO

Photographer/Sales

Performed opening and closing duties of store, Sales, Customer service, Took pictures of families, pets, and individuals, Edited, ordered and printed photos, Trained and scheduled new employees, Filed photos waiting to be picked up, and acted as Receptionist/Scheduler

Education and Training

2001 Blue Springs South High School Blue Springs, MO

High School Diploma

Certifications

Certified Nursing Assistant-Research Medical Center-July 2002

Certified Medication Technician-PVCC-November 2004

CPR certified through American Heart Association

Insulin Certified

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