construction

- Cell

Objective Desiring a challenging career where both the employee and the employer values dedication, integrity and loyalty. A position within a company that will utilize my proven leadership and management abilities gained from experience in construction, manufacturing and over 26 highly decorated years of dedicated service with the U. S. Coast Guard.

Personal Qualifications:

Adept at both oral and written communication and interacts effectively with individuals of all levels.

49 CFR trained

Excel at directing a cohesive staff in the successful attainment of objectives.

Organizational skills, accurate, thorough, careful with details, an ability to plan, set goals, establishing priorities and get the job done.

Extensive experience in customer service, time-management and scheduling.

Supportive with supervisors, co-workers and subordinates.

Combined patience, determination, and persistence to troubleshoot customer concerns and ensures 100% completion and satisfaction.

Inactive Government Secret Clearance.

Forklift qualified to 10,000 lbs

Experience February 2009 - December 2009

FCC Commercial Furniture, Inc

Account Executive

Responsible for selling design and décor to “Quick Service Restaurants” in a highly competitive market with no prior presence in the region.

Ensure all customer orders are filled to their satisfaction and delivered on the date promised, no exceptions.

Resolve all installation discrepancies.

April 2008 - December 2008

Sacino's Formalwear

Assistant Plant Manager

Directly responsible for supervising up to 20 people in a high production environment.

Directly responsible for ensuring up to 13,000 items are correctly scanned, stocked, pulled from inventory and sent to the shipping department on a weekly basis.

Resolve all inventory discrepancies.

Ensure all customer orders are filled to their satisfaction and delivered on the date promise, no exceptions.

Created “Step-Action Charts” documenting all procedures to be utilized by all personnel.

Extensively used AS-400 database in conjunction with RF scanner.

March 2007 - April 2008

HealthQuest/St John Pain Relief Clinic and Seminars

Operations Manager

Directly responsible for all procurement, shipping, receiving and inventory control.

Entered and maintained all customer and seminar data into the “FoxPro” database.

Created “Step-Action Charts” documenting all procedures to be utilized by all personnel.

Handled conflict resolution with outside customers in a positive and calm demeanor.

January 2005 - December 2006

KB Home Tampa, FL

Regional Customer Service Manager

Received the “President's Award” for superior service for 2005.

Involved in interviewing and hiring of all service representatives. Assisted in increasing KB Home's Trade base.

Trained and supervised and evaluated 8 Service Representatives covering 7 active and 4 non-active communities.

Tracked and acted upon customer satisfaction surveys within my region. Resolved difficult customer service issues.

Successfully convinced Senior Management to transfer the responsibility for Homeowner orientations from construction to warranty, resulting in a marked decrease in warranty service and an increase of homeowner satisfaction

Implemented and trained Customer Service Representatives to perform Quality assurance walks, called “Team Walks”.

Increased the Tampa Division's Customer Satisfaction Index from 86% to 93% in 2005

Reduced percentage of open claims of homes in first year warranty from 52.2% in February, 05 to 3.82% in October 06.

Department signed off over 4000 claims in 2006.

Total pending claims dropped from a monthly average of 344 to 35 a month in 5 months and maintained new average during tenure.

Claims aged over 17 days dropped from 199 to 0 and remained at zero for nearly a year.

Attend weekly customer satisfaction meeting providing updates and course of action to Corporate Directors and Vice Presidents.

Review and sign all service purchase orders within my region.

Dec 2002 - January 2005

Pulte Homes / Lennar Homes Tampa, FL

Customer Care Manager

Full responsibility for the overall on-the-job training and mentoring of new-hire employees.

Conducted quality inspections for a defect-free and complete home.

Conducted “Welcome Home Orientations” detailing features and benefits, and explaining the warranties and mechanics of the home.

Provided World Class Customer Care Service at all hours by ensuring on time and “done right the first time” warranty service in Homeowner's home.

Created a stress-free environment in every home while conducting a “Question and Answer” check concerning maintenance tips, safety awareness and community amenities.

Created and maintained a close relationship with all building trades

§ Managed all aspects of the homeowner's warranty experience by assessing concerns and making informed decisions for homes both in and out of warranty.

§ Tracked warranty service on a daily basis.

§ Performed minor repairs or acted as a liaison between homeowners and subcontractors, delegating responsibilities effectively to subcontractors and ensured timely and positive service for homeowners.

March 2001 - Dec 2002

Diagnostic Instrument Group Tampa, FL

Warehouse/Traffic Manager

Interviewed, hired, supervised and evaluated 4 employees.

Direct oversight of Materials Management section, supervising the receipt, inventory control and shipment of all parts and equipment.

Scheduled all pick ups and deliveries by outside freight companies to and from company vendors.

Monitored daily Sales reports, prioritizing outgoing customer shipments while maximizing personnel output.

Launched Inventory Control initiative, assisted with specialized software development.

Pivotal in the planning and movement of the company from one city to another with minimal disruption of Sales operations.

Conducted training and qualification of warehouse personnel in forklift operations, personal safety and space utilization.

Safety Manager.

Ordered all supplies required by shipping and receiving.

January 1995 - March 2001

U.S. Coast Guard Alameda, CA

Compliance Inspector (E-8)

Conducted inspections of over 200 Coast Guard Units throughout the country and overseas.

Enforced adherence to established Federal financial, procurement, and inventory/asset management regulations and inspected for proper handling of shipping and receiving duties, including hazardous materials.

Trained over 180 unit personnel in the proper compliance of the above tasks.

July 1991 - December 1994

U.S. Coast Guard Petaluma, CA

Chief/Curriculum Developer/Instructor of Storekeeper School (E-7)

Supervised and evaluated 6 instructors.

Ensured the accuracy of all course materials.

Developed 3 new courses: Forklift Operations, Introduction of Hazardous Materials and Shipping and Receiving Discrepancies.

Counseled and maintained the discipline of 24 students per class.

Graduated 17 nine-week classes during my tenure.

August 1989 - June 1991

U.S. Coast Guard Eureka, CA

Supply and Inventory Supervisor / Imprest Fund Cashier (E-6)

Supervised and evaluated military personnel.

Ensured proper sources of procurement were utilized.

Ensured and participated in inventory of over 3,500 line item spare parts valued at over $500,000.

Directly managed a $10,000 cash fund used for procurement and official travel.

June 1986 - July 1989

U.S. Coast Guard Honolulu, HI

Shipping and Receiving Supervisor/Hazardous Materials Coordinator/ Household Goods Claims Investigator (E-6)

Supervised and evaluated civilian and military personnel

Responsible for the safe and timely shipment of over 500,000 pounds of freight annually.

Directly responsible for the packing and shipment of hazardous materials via military and commercial aircraft in accordance with 49CFR

Ensured the proper storage of all inbound shipments including hazardous materials.

Conducted training on forklift and other warehouse equipment.

Directly managed proper disposal of used Coast Guard property

Ensured reutilization of excess property.

Investigated damaged/loss of household goods

Interviewed distraught or angry personnel and their spouses with a sensitive and calm demeanor concerning damaged household goods.

Prepared reports including utilizing depreciation charts on damage or loss.

Education: U.S. Coast Guard Senior Leadership & Management School; 12 hour OSHA class; “The Complete Compliance Workshop”; Sexual Harassment Prevention Course; Civil Rights & Human Relations; Supply & Inventory Management; Transportation of Hazardous Materials; Airlift of Hazardous Materials; Hazardous Materials Compliance & Enforcement; Basis Instructor Course; Curriculum Design Course

References: Letters of reference available upon request.

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