Customer Service High School

Patricia Simpson

Email: abo3te@r.postjobfree.com

Address:

City: Surprise

State: AZ

Zip: 85379

Country: USA

Phone: 623-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Attentive Consultant Representative with 15 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Educational Background:

High School Dipolma from Moon Valley High School, Phoenix AZ 1/2001 to 5/1997 (General)

Job History / Details:

Summary

Attentive Consultant Representative with 15 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Highlights

Extensive medical terminology knowledge

Strong teaching skills

Excellent problem solver

Gluten and dairy free diets

Food counseling

Body composition analysis

Weight management consulting

Safety standards training

Natural foods specialist

Strong communication skills

CPR training

Clinical training

Medical Assisting

Strong medical ethic

Patient positioning

Patient transporting

Developing procedure

Customer service

Physical assessments

ICD 9 forms

Medical coding

Medical clinical procedures

Organizational skills

X-ray development

Experience

September 2009 to 10/15/2012 12:00:00 AM

Medshape Weight Loss Clinic Peoria, Arizona

Weight Loss Consultant

Coordinated nutrition care with other members of the health care team and delegated responsibilities. Documented clinical findings and correctly entered pertinent data for processing. Encouraged clients and to follow recommended food guidelines for well-balanced diets. Consulted regularly with physicians on patients' weight and hypertension control measures. Researched and identified nutritional components of foods, diets and menu choices. Reviewed and interpreted pertinent laboratory data and implications of results. Counseled patients regarding special dietary needs.

November 2007 to January 2012

Trader Joes Surprise, Arizona

Crew member

Offered product samples, answered questions and helped customers find items. Delegated tasks to team members to optimize productivity.

Executed cash transactions quickly and accurately.

Greeted all customers. Built attractive holiday and seasonal displays for merchandising program. Verified all deliveries against invoices and completed shortage and overage reports. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.

Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Developed knowledge about products and sales items to answer shoppers' questions. Praised by management for being a fast and efficient worker, requiring little supervision.

August 2005 to September 2007

Metro Physical Therapy Surprise, Arizona

Billing Coordinator

Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Along with updating patient financial information to guarantee accuracy. Printed and reviewed monthly patient aging report and solicited overdue payments. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative. Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes. Posted charges, payments and adjustments.

Efficiently performed insurance verification and pre-certification and pre-authorization functions.

November 2000 to December 2003

Arizona Medical Clinic Sun City West, Arizona

Medical Receptionist

Confirmed patient information, collected copays and verified insurance.

Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.

Carefully prepared, reviewed and submitted patient statements.

Prepared patient charts accurately and neatly for the clinic.

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Education

1997 Moon Valley High School Phoenix, Arizona

GED General

Coursework in Business, Accounting and Healthcare Administration

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