Medical Customer Service

Michele Siller

Email: abo38b@r.postjobfree.com

Address:

City: Eugene

State: OR

Zip: 97404

Country: USA

Phone: 541-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Nationally registered Medical Assistant with 10 years, also 8 years as a EMT-B and firefighter. I have extensive hands-on medical experience in high energy environments.

Educational Background:

High School Dipolma from MT. Hood Community college, Gresham OR 1/2001 to 3/2007 (Pre Nursing)

High School Dipolma from Pionner Pacific College College, Gresham OR 1/2001 to 10/2012

High School Dipolma from Lane Community College, Gresham OR 1/2001 to 10/2012

Job History / Details:

Summary

Nationally registered Medical Assistant with 10 years, also 8 years as a EMT-B and firefighter. I have extensive hands-on medical experience in high energy environments.

Highlights

Wound care

Airway management techniques

Electronic Medical Record (EMR) software

ICD-9

HIPAA compliance

Strong planning skills

Patient-focused care

Strong work ethic

Leadership skills

Strong attention to detail

Multi-tasking

Customer service

Office support (phones, faxing, filing)

Excellent verbal communication

ICD-9 coding

Resourceful and reliable worker

Adept multi-tasker

Medical Assisting specialist

Organizational skills

Computerized charting specialist

Problem resolution ability

CPR certification

Venipuncture/blood draw

STD counseling and care awareness

Practiced in sterilization techniques

Wound cleaning/care ability

Abides by infection control standards

Flow sheet charting skillfulness

Chart preparation/filing aptness

Drug administration trained

Medical coding capability

Medical instrument sterilization mastery

Talent in obtaining/charting vital signs

Patient positioning understanding

Medical laboratory procedures

Minor surgery assistance

Patient and family advocacy

Extensive human anatomy knowledge

Competent ASL signer

Fast thinking

Good problem solver

Time management

Understands medical procedures

Respiratory equipment training

Compassionate

Good listener

Fast learner

Patient-focused care

Documentation procedures expert

Medical terminology knowledge

Charting expertise

Experience

May 2012 to October 2012

Thurston medical clinic Springfield, Oregon

NCMA

1. Escorts patients to room and assists in determining medical problem.

2. Prepares patients for examination and treatment.

3. Takes patient histories and vital signs.

4. Prepares exam rooms and instruments for examination and/or testing.

5. Stocks supplies.

6.Gives injections and applies splints and dressing.

7. Assists physicians in preparing for minor surgeries.

8.Responds to and refers incoming telephone calls.

9.Instructs patients and family regarding medications and treatment per Physician instructions.

10.Assist in the referral process.

11.Maintains patient confidentiality.

12.Performs other duties as assigned

May 2010 to February 2011

Oregon Medical Group Eugene, Oregon

NCMA

1.Escorts patients to room and assists in determining medical problem.

2. Prepares patients for examination and treatment.

3. Takes patient histories and vital signs.

4. Prepares exam rooms and instruments for examination and/or testing.

5. Stocks supplies.

6. Gives injections and applies splints and dressing.

7. Assists physicians in preparing for minor surgeries.

8. Responds to and refers incoming telephone calls.

9. Instructs patients and family regarding medications and treatment per Physician instructions.

10. Assist in the referral process.

11. Maintains patient confidentiality.

12. Performs other duties as assigned

April 2007 to May 2010

Legacy Health Systems Portland, Oregon

NCMA Back Office Lead

Delegated staff nurse duties.

Provided treatment within scope of practice as defined by state law.

Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.

Demonstrated ability to lead and motivate outstanding healthcare teams.

Provided patient education.

Worked as part of team to execute proper care of body mechanics and safety of patient.

Maintained all confidential personnel files, licensing and CPR compliance records.

Recorded patients' medical history, vital statistics and test results in medical records.

Escorted patients to examination rooms and prepared them for physician exams.

Monitored unit budget to ensure financial objectives were met.

Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

Education

MT. Hood Community college Gresham, Oregon

Pre Nursing

Coursework in Nursing

Pionner Pacific College College Springfield, Oregon

Associate of Science NCMA

Coursework in Health Services.

Lane Community College Eugene, Oregon

EMT-B

Coursework in Health Services.

Contact this candidate