Customer Service Representative

Sherri Lane

Email: abo35y@r.postjobfree.com

Address:

City: Wrightwood

State: CA

Zip: 92397

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative - Client Relations - Data Entry Highly motivated, self-directed, mature customer service representative with over 5 years retail experience in a fast-paced, team-based environment. Dedicated and reliable Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Multi-task-oriented hardworking team player with great positive attitude.

Educational Background:

High School Dipolma from Victor Valley Community College, Victorville CA 1/2001 to 6/2010 (Chemistry)

High School Dipolma from Rangeview High School, Victorville CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Customer Service Representative - Client Relations - Data Entry

Highly motivated, self-directed, mature customer service representative with over 5 years retail experience in a fast-paced, team-based environment.

Dedicated and reliable Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible Cashier with 5 years of experience working in fast-paced environments.

Multi-task-oriented hardworking team player with great positive attitude.

Core Strengths

Advanced Math Skills

Strong Independent Team Skills

Self Motivated

Seasoned in conflict resolution

Courteous demeanor

Excellent communication skills

Store maintenance

Local/state health and code laws

Cash management

Opening/closing procedures

Store maintenance ability

Strong organizational skills

Trusted key holder

Inventory control inc. receiving

Work Experience

November 2010 to Current

Petrolink Phelan, CA

Cashier/ Clerk

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Monitored flammable fuel facility code operations to identify any design, construction and operation practices that violate safety regulations and laws.

Earned management trust by serving as key holder, responsibly opening and closing store, including accurately counting cash drawers and checking all equipment for proper functioning.

Compiled daily monetary reports and records for store managers.

Participated in physical inventory counts every close of day.

Checked the quantity and quality of received products.

Communicated all merchandise needs or issues to appropriate supervisors.

Handled ticket sales and prize rewards for California State Lottery.

Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.

Followed food safety procedures according to company policies and health and sanitation regulations.

Maintained clean and safe environment, including in the general area of store, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Trained new employees by providing knowledge of specific store tasks and policies.

Developed reputation as an efficient service provider with high levels of accuracy.

April 2009 to October 2010

Perfect Touch Wrightwood, CA

Detail/ Wash Vehicles

Worked as a team member performing wash duties and product promotion while providing excellent customer service.

April 2008 to February 2009

The Yodeler Wrightwood, CA

Cashier

Handled currency and credit transactions quickly and accurately.

Carefully maintained sanitation, health and safety standards in all work areas.

Maintained high standards of customer service during high-volume, fast-paced operations.

May 2006 to April 2008

Victor Valley Community College Victorville, CA

Unemployed Student

Maintained Honor Roll status

December 2003 to May 2006

Johnson & Associates Moreno Vally, CA

Assistant/ Secretary

Prepared accurate real estate documents daily and organized weekly work schedule.

August 2002 to June 2003

Victor Valley Elementary School Victorville, CA

Noon Duty Supervisor/ Lunch Cashier

Promoted and supervised physical, mental and social development by implementing age appropriate educational games and outdoor recreational activities while adhering to state,federal, and school laws and code.

Maintained high standards of service and accuracy during high-volume, fast-paced operations servicing grades 1-6 and school staff.

April 2002 to June 2004

Mojave Vista Elementary School PTA Victorville, CA

President/ Secretary Volunteer

Assigned tasks to associates, staffed projects, tracked progress and updated school staff, partners and clients as necessary.

Planned and executed events and student programs.

Performed heavy bank reconciliations and cash flow statements.

Computed, recorded, and proofread data, records and reports.

August 2001 to September 2003

Girl Scouts of America Victorville, CA

Troop Leader Volunteer

Provided operational support for high-volume financial institution.

Planned and executed special events and local programs that assisted troop members in raising over $2,000 for "Feed the Hungry" organization and establishing community recognition.

Worked closely with all product sales departments to create and maintain marketing materials and strategies for presentations and product promotions.

Managed multiple projects and served as primary liaison between troop and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

Educational Background

2009 Victor Valley Community College Victorville, CA

Associate of Science Chemistry

Coursework in Advanced Mathematics & Sciences

Graduated with 3.0 GPA

Continuing education in Radiologic Technology

1988 Rangeview High School Aurora, CO

High School Diploma general education

3.0 GPA average

Member of the 1988 Centennial League Softball Team Champions

Member of the Spanish Club

Member of the Chess Club

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