Customer Service Quality Assurance

Angel Bati

*** ********** ******

Toronto, Ontario M1W2G8

Home Phone: 647-***-****

abo1ej@r.postjobfree.com

Highlight

Laboratory experience in analytical techniques and analysis

Knowledge of Quality Control Systems (GMP and GDP)

Computer Skills: Microsoft Word, Excel and Data Entry

Excellent Communication Skills and Creative Thinker

Education

Present Mohawk College, Hamilton ON

Biotechnology Technician (Health) 3rd semester

Anticipated Graduation Date: April, 2013

Courses:

Chemistry Analytical Chemistry

Communications Forensics

Mathematics Physiological Sciences

Physics Microbiology

Biotechnology Quality Assurance

Cell Biology Systems

Statistics

Organic Chemistry

Achievements & Volunteer Work

Sickkids Hospital Certification- Toronto, ON 2011

Canadian Heritage Certification (Exchange Program) Quebec 2009

Sunrise Senior Living, Care Giver, Mississauga, ON 2009

Flower Parade, Florist, Mississauga, ON 2009

Woodlands Library, Assistant Librarian Mississauga, ON 2008

The Salvation Army, Youth Leader Mississauga, ON 2007

Angel Bati

100 Bridletown Circle

Toronto, Ontario M1W2G8

Home Phone: 647-***-****

abo1ej@r.postjobfree.com

Work Experience

Sickkids Hospital, Toronto ON July / 2011 - Oct / 2011

Administrative Clerk (Reception)

Responsible for answering telephone inquiries and directing to appropriate departments

Data entry using Kidcom software

Greeted and assisted patients in a courteous manner

Booked appointments and registered new and on-going patients

Provided information for general patient inquires

Microbiology lab (Mohawk College), Hamilton, ON Sep/2011-Dec/2011

Lab Student

Performed experiment using aseptic techniques

Manipulated Laboratory Equipment

Performed various types of microscopic techniques

Performed cultivation and control of microbial growth experiments

Biotechnology Lab (Mohawk College), Hamilton, ON Jan / 2011 - April / 2010

Lab Student

Performed DNA and Protein absorption spectrometer

Performed Agrose gel DNA electrophoresis

Experience in Ion Exchange and thin layer chromatography (TLC)

Gained experience in micropipetting, extractions, titrations, centrifugation and pH

measurements using GLP (Good laboratory practices )

Gestion du Camping, Val-Brillant, QC July / 2009 - Aug / 2009

Assistant Camp Boss

Responsible for canoe rentals and teaching the basic skills of canoeing

Provided customers assistance with camp site locations and information

Responsible for communicating in French

Maintain exceptional customer service

References Available Upon Request

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