Customer Service Administrative Assistant

Erin Lovelady

Email: abo186@r.postjobfree.com

Address:

City: Forney

State: TX

Zip: 75126

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Detail-oriented and excited to transfer my skills over to an office environment after a long stint overseas.

Educational Background:

High School Dipolma from University of Texas San Antonio, San Antonio TX 1/2001 to 5/2006 (Business)

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Detail-oriented and excited to transfer my skills over to an office environment after a long stint overseas.

Core Strengths

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.

Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

Computer-literate performer with extensive software proficiency covering wide variety of applications.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Proven relationship-builder with unsurpassed interpersonal skills.

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

February 2010 to October 2012

Phuket, Thailand

ESL Teacher

Booked clients for lessons and taught English to individuals on a one-to-one basis. Developed a report and cultivated great customer-client relations while consistently gaining ground in their skills.

October 2006 to November 2010

Whitley LLC San Antonio, Texas

Administrative Assistant/ Receptionist

Handled the majority of office duties in addition to professional and personal assistant roles. Also, guaranteed positive customer experiences and resolved all customer complaints.

May 2003 to August 2006

Century Telephone Enterprises, Inc. San Marcos, Texas

Customer Service Representative, Team Leader

Earned management trust by serving as floor team leader, responsibly keeping team motivated and on task.

Educational Background

University of Texas San Antonio San Antonio, Texas

Bachelor of Arts Business

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