Quality Assurance Manager

Sharon Lewis

** ********* *****

Royersford, PA *9468

Cell - 484-***-****

Home - (610)

***-****

abnzxf@r.postjobfree.com

Objectives

. Documentation professional seeking long term contract or permanent

position

. Challenging product development projects

. Seeking placement with a company that appreciates experience and

respects quality of work and life issues

Technical Expertise

. Operating Systems: MS Windows XP, Vista, 7 and 8

. Desktop Publishing: Adobe Acrobat, MS Word, Arbortext, Authorit

. Online: HTML, Robohelp9, Web and Word, Authorit, WinHelp, MadCap Flare

. Graphics: Photoshop, Paint Shop Pro, SnagIt

. Other: MS Office Suite 10, MS Outlook, MS Project, HP Quality Center,

TFS, MS Test Manager, DbVisualizer, Visio, Lotus Notes, MS SharePoint,

Rational ClearCase, Clear Quest, CharmNT, Version Manager, Version

Manager Tracker, Premier Quality Manager, Premier Clinical Advisor and

ZynxOrder.

Skills and Experience

. Over ten years of authoring user manuals, reference, training

materials, technical materials, SOPs and online help for financial,

construction, pharmacy and clinical IT systems.

. Experience working with local and off-shore SMEs to prepare user based

documentation.

. Authored QA test scripts, training manuals and exercises. Lead product

training classes.

. Experienced with requirements gathering and analysis.

. Analyzed existing business practices for software development and made

recommendations for process improvements

. Ability to work independently and handle multiple projects.

. Experienced in developing standards for product documentation

. Strong interpersonal and conflict-resolution skills.

. Project and reimbursement management

. Knowledge and experience in the healthcare industry

Employment History

Senior Technical Writer/Analyst-NextDocs, Conshohocken PA (June 2012 -

present)

Responsibilities:

. Develops, maintains and executes Operational Qualification, UI

and Acceptance test scripts.

. Writes documentation defining product features. Includes design

documents, user manuals, requirements and training materials.

S. Lewis - page

two

. Gathers requirements for proposed changes within a product

release and ensures all test scripts and associated documentation

is up to date.

. Manages documentation review and approval process to ensure

accuracy.

Technical Writer-Medecision Inc., Wayne PA (July 2008 - June 2012)

Responsibilities:

. Developed material for user manuals, training materials and

related technical publications in print and electronic media.

. Requirements gathering and analysis.

. Developed and maintained application online help systems.

. Compiled, formatted and edited input from various company

sources to comply with company standards and ensure consistency of

messaging.

Technical Writer-Maxwell Systems, King of Prussia PA (May 2007 - June

2008)

Responsibilities:

. Designed and authored user documentation including installation

instructions, user guides, release notes, training manuals and

online help systems.

. Maintained and improved existing documentation and online help

for multiple applications.

. Worked with Development and Quality Assurance to ensure

application and documentation accuracy, completeness and

accessibility.

. Tested usability of documentation, resolved errors and made

recommendations for UI design.

Clinical Information Analyst-Jefferson Health System, Radnor PA (January

2006 - May 2007)

Responsibilities:

. Designed, edited and wrote documentation for the Quality

Assurance Department.

. Provided analysis and reports of clinical, operational and

resource utilization data.

. Maintained and improved existing documentation.

Quality Assurance Analyst-Siemens, Malvern PA (May 2003 - September 2005)

Responsibilities:

. Evaluated and tested new or modified versions of application

software.

. Wrote, revised and verified quality standards, test scripts and

procedures.

. Participated in acceptance, beta, compatibility, functional,

integration, interface, usability and regression testing.

. Basic programming knowledge.

S. Lewis - page three

System Analyst/Technical Writer-Siemens, Malvern PA (October 1998 - April

2003)

Responsibilities:

. Designed and wrote Standard operating procedures (SOPs for all

phases of installing, configuring and optimizing complex hospital-

wide IT systems.

. Maintained and improved existing documentation and Online Help.

. Requirements gathering and analysis.

. Tested usability of documentation and online help, resolved

errors and made recommendations for UI design.

Client Support-Siemens, Malvern PA (May 1995 - September 1998)

Responsibilities:

. Diagnosed and resolved hardware and software issues for

internal and external users.

. Documented customer and internal defects.

. Configured computer systems.

Education

Other relevant professional training and/or certification include:

. Health Services Management Certificate, Montgomery County College

. Technical Writing Certificate, Temple University

. Six Sigma Green Belt Certification

. Rutgers University

. Philadelphia University

. Montgomery Community College (ongoing - receiving degree in 2013)

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