Sales Customer Service
Resume:
Cordell C. Isom Sr.
***** ****** *** *****, *****, Florida 33647
813-***-**** abnqjm@r.postjobfree.com
Tuesday, July 21, 2009
Dear Human Resources:
Are you willing to let a determined individual demonstrate what he can be worth
to you? I can bring you loyalty, dependability, patience, ability to get along with
others harmoniously, a powerhouse of enthusiasm, a pleasing personality,
punctuality and an enduring passion to learn as I earn, as well as a background
which includes the experience necessary to be beneficial to your company.
I am a well-qualified professional with a strong background in management,
operations, sales/marketing and communications. I have consistently succeeded in
developing innovative strategies, improving sales performance and profitability. I
am proven in delivering customer-perceived value.
My resume is enclosed. Please contact me to set up a personal interview or to
answer any questions regarding my past experience. Thank you for your
consideration. I look forward to hearing from you soon.
Sincerely,
Cordell C. Isom Sr.
Encl.
Cordell C. Isom Sr.
18115 Bahama Bay Drive, Tampa, Florida 33647
813-***-**** abnqjm@r.postjobfree.com
EXPERIENCE AREAS
Project Management Sales Training & Development
Public Relations, Customer Service & Sales Productivity Improvements
Strategic Sales & Market Planning Contingency Planning
Team Development & Motivation Conflict Resolution
EXPERIENCE
UNIVERSITY OF SOUTH FLORIDA
Student Affairs Computing 03/09-Present
Campus Recreation Center 08/08 to 03/09
Counseling Center 08/05 to 05/07
Information Technology Specialist – Tampa, Florida
• Windows: NT 4.0, 2000, XP Professional, Vista, 2003 Server, 2008 Server, 2003 and
2008 Small Business Server (including Active Directory), Home Server
• Other: Microsoft CRM, SharePoint, Exchange Server, MySQL, SQL Server, IIS
• Architectures: Intel, SPARC, Mac PowerPC, Client/Server, SAN
• Networking equipment: Routers (Cisco 2501, 2610, 7200), switches (Cisco Catalyst
1900, 2950), and hubs; multimeters, voltage testers, cable continuity testers, network
troubleshooting and repair tools
• Database Languages: SQL (T-SQL and MySQL)
• Scripting and Other Languages: XHTML, JavaScript, BASH, csh, ksh, AWK, Perl
• System Administration, Maintenance and Management: Norton Systemworks, Ghost,
Anti-Virus, Internet Security, Firewall, Veritas Backup Exec
• Virtualization: VMWare ESXi, Workstation
• Receive and log trouble calls
• Provide effective direct technology user support with appropriate sense of urgency
• Provide effective remote technology user support via telephone and remote control
software tools
• Troubleshoot and resolve basic LAN / WAN connectivity issues for desktop and
notebook PCs
• Image and configure desktop PCs and laptops
• Perform system account management and creations
• Troubleshoot and resolve Outlook email problems.
• Assist in training users on daily software tasks
• Customer-service oriented and proactive in anticipating and resolving problems while
maximizing efficient use of computing resources
• CS3 Adobe Suite
• CSI: Spectrum NG Member Management Software
Cordell C. Isom Sr.
18115 Bahama Bay Drive, Tampa, Florida 33647
813-***-**** abnqjm@r.postjobfree.com
HAPPY KIDS DAYCARE & LEARNING CENTER 06/07 to 08/08
Tutor (math and science)/IT Support – Wesley Chapel, Florida
• Provide effective direct technology user support with appropriate sense of urgency
• Troubleshoot and resolve basic LAN / WAN connectivity issues for desktop and
notebook PCs
• Assist in training users on daily software tasks
• Customer-service oriented and proactive in anticipating and resolving problems while
maximizing efficient use of computing resources.
• Interview and assess students for tutoring
• Plan appropriate material for addressing problem areas
• Teach appropriate strategies for learning subject material
• Test and evaluate for level of improvement
• Follow up with parents and address any concerns
TREC RESOURCES INTERNATIONAL, LLC 06/99 to 05/05
Managing Partner – Cleveland, Ohio
• Started a real estate development company which grew to a professional and support staff
of 30 and generated contracts in excess of $1.5 million.
• Manage development projects from inception to final use.
• Assign and manage direct company and contract professionals including controller,
architects, estimators, designers, engineering and sale staff.
• Implement development of single family detached homes.
• Plan and manage projects through the most efficient methods functioning as a General
Contractor or working through a General Contractor.
• Interact with individual and corporate clients, local and state officials and inspectors,
attorneys, contractors, utilities, financial institutions and real estate brokers for the
planning, development, financing, and marketing of investment
CHALLENGE MORTGAGE COMPANY 12/99 to 12/03
Sales and Marketing: Training Manager - Cleveland, Ohio
• Planning, coordinating and implementing training programs for new and veteran
loan officers.
• Review all deals for adequate structure for maximum results.
• Train all new loan officers in a systematic approach to marketing.
• This included a four point approach: Filling the pipeline, Following up, Getting
presentations, and Closing sales.
EDUCATION & TRAINING
BA, Political Science, University of South Florida 08/2005 - 05/2007
Concentration: International Relation
Region: Latin America and Caribbean
MS, Constr. Management, Florida International University 08/2009-12/2010
Concentration: Commercial Development
Cordell C. Isom Sr.
18115 Bahama Bay Drive, Tampa, Florida 33647
813-***-**** abnqjm@r.postjobfree.com
Community Action Training, 04/2008
Center for Third World Organizing, Miami, FL
Global Maritime and Transportation School 01/1995 & 01/1996
US Merchant Marine Academy, Kings Point, Long Island
Electronics Technician CE
US Navy Reserves 11/2003 – 04/2008
Petty Officer 2nd Class Electronics Technician
Coaching For Results
Influencing and Motivating Others
Business Finance: Risk Analysis
Contact this candidate