Customer Service Administrative Assistant

Lisa Fallin

*** ******** **.*******, ***** Carolina 27025 Phone 336-***-**** abnpgd@r.postjobfree.com

Education

****- ****

The University of North Carolina at Greensboro

Greensboro, NC

B.S. Finance Insurance and Real Estate

Graduated with a 3.1 GPA

Work Experience

2006.2008 Various Temporary/Contract Positions

6/08-7/08 Volvo Business Services, Greensboro, NC

Accounting Associate II

• Processed high volumes of payables

• Analyzed Accruals

• Worked in a team environment

3/08-5/08 Liberty Hardware, Winston-Salem, NC

Accounts Receivable/Credit

• Made Collection Calls on 1-120 days out

• Assisted in Reducing DSO

• Helped in issuing credits due to pricing and quantity variances

03/07-07/07 Lincoln Financial, Greensboro, NC

Accounts Payable Clerk

• Paid IT Projects/Strategic Projects bills in a timely manner

• Displayed a Customer Service Attitude

• Performed GL Coding/Journal Entries in accordance with GAAP

11/06-01/07 Amarr Garage Doors, Winston Salem, NC

Sales and Inventory Cost Analyst

• Performed Account Reconciliation’s

• Was a team player

• Had Perfect Attendance

10/08-03/09 First Point, Greensboro, NC

Online Collector

• Consumer Collections in a Call Center environment

• High Volume of Outbound Calls

• Followed FDCPA requirements

Lisa Fallin page 2

09/07-03/08 First American, Greensboro, NC

Help Desk Analyst Associate

• Assisted Real Estate Agents with Troubleshooting Issues in Innovia

• Produced Work Orders for Issues with the System was not working correctly/ followed them through to

completion

• Provided customer support to Agents and Board Members.

• Thrived in a high stress environment with good attendance

10/2004-07/2005 Worked Various Temporary Positions, Raleigh, NC

• EDS Contract Monitoring-Contracted with the Division

of Medical Assistance (Medicaid Accounts and Systems Management)

• Accounts Receivable Clerk

• Clerical/Administrative Assistant

7/02-10/2003 Royal Cake Company, Winston-Salem, NC

Cost Accountant

Costing of all current and new products

Audited Monthly Raw Materials inventory

Generated Quarterly Costing Book

Variance Analysis

Audited waste amounts on our big clients

Product Development Costing

Developed interpersonal relationships with inventory

control, supervisors and plant manager to encourage a team environment

Budgets, Bank Reconciliation’s and internal audits

10/01- 7/02 The Source Interlink Companies, High Point, NC

Accounting Analyst

Reconciliation of Accounts Receivable, Generation

of Profit Center Reports, Billing, Collections, Numerous Special Projects

7/00- 9/01 Endura Products, Greensboro, NC

Accounts Payable Specialist

Managed all functions of Accounts Payable, Variance

Analysis, Account Reconciliations (total monthly

payables $2.5 million)

12/99-6/00 BB& T, Greensboro, NC

Relationship Banker

Provided excellent customer service, reconciled

accounts, assisted in credit bureau report reviews

Computer Skills

MS Word, Excel, Access, Some Power Point, Innovia, Some Oracle

Lotus, MFG Pro and Some Fox Pro, AS 400, JD Edwards, SAP, Legacy

References Available Upon Request

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