Project Manager Quality Assurance
Resume:
RAJENA QUINN
Norton, Ohio ***03
abnmxq@r.postjobfree.com
QUALIFICATIONS
Brief highlights of my accomplishments and accountabilities during my career include:
Project manager in the conversion of billing platforms from legacy system to SAP, including subsequent Sarbanes-Oxley control
development.
Developed trend reporting to establish financial transparency and data management & analysis which included actual vs actual,
actual vs budget and actual vs forecast.
In depth knowledge of SAP including Cost Center and Profit Center Accounting.
Mentored young talent as they completed their rotation-of-assignment through Finance. This was a corporate initiative to recruit,
hire and accelerate college graduates through key departments within FirstEnergy to enhance succession planning.
Software proficiency in SAP R/3, Business Warehouse, MS Office Suite with advanced knowledge of Excel and Access; Brio, and
PowerPoint. Clear understanding of Project and WBS tracking in SAP, including both O&M and Capital.
FIRSTENERGY CORP – Akron, Ohio (1999-2009)
Sr Business Analyst – Finance (2007-2009)
Using SAP – Business Warehouse, I automated the reports necessary for assembly of the Investor Relations quarterly and annual
reports to the investor community as well as assembly and production for 8K, 10Q and 10K filings with the SEC.
Sr Business Analyst –Business Services (2006-2007)
Automated monthly reporting process for Strategic Planning & Operations (SPO) which includes Business Development, Supply
Chain, IT and Legal.
Identification and reconciliation of inconsistencies among business units with respect to reporting responsible vs. target reporting.
Maintained business unit hierarchies in SAP to eliminate the need for off-line reconciliation for Rates, Supply Chain and IT
Corporate Support reporting.
Sr Business Analyst – Finance, Planning & Analysis (2004-2006)
PCA Conversion –Project manager for conversion of FirstEnergy Solutions (FES) monthly financial statement reporting method
from a combination of responsible and target view to the corporate financial reporting standard, which is Profit Center
Accounting (PCA)
Sr Business Analyst – Risk Control (2003-2004)
Detected and reconciled a major problem between FE and FES whereby electric usage was being sent from FE to FES (via EDI),
but FES was not billing the usage to the customers.
Sr Business Analyst – Retail Billing (Aug 2002-Oct 2003)
ABP Conversion – Project lead in the upgrade of the competitive gas retail billing system from pre-existing billing platform
(ANGIS-Automated Natural Gas Information System) to the billing system used for electric retail billing. ABP (Advanced
Billing Platform). Retail gas billings at this time were $300M annually.
Sarbanes-Oxley – Worked with FirstEnergy Internal Auditing to define, develop and implement test scripts for concurrent use
during parallel processing post ABP conversion; developed preventive and detective controls as well as process development and
documentation for transactions with an impact to financial reporting.
Cash Flow Enhancement – Developed monthly tracking system for gas billings which reduced the time between the receipt of
billing data and subsequent invoicing by FES.
Late Payment Charge Process – Implemented late payment charge process for gas retail billings which resulted in approximately
$300k of increased income in the first 6 months of implementation.
Supervised 4 full time employees.
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RAJENA QUINN (continued)
Advanced Business Analyst – Risk Control (4/2002-8/2002)
Develop and implement audits and controls to assure that internal and external customer objectives are met.
Business Analyst – Retail Billing (2000-4/2002)
Develop queries and reports used to detect/report suspected deficiencies in daily and monthly data.
Audit external and internal data sets to identify mismatched data (billing-related).
Identify problem areas in the data entry of customer information and provide corrective procedures to respective
trainers/supervisors.
Import, process and export all gas-related billing and consumption data to/from each local distribution company.
Senior Admin Services Clerk – Administrative Services (1999–2000)
Electronic form development; design and layout of promotional materials including flyers, brochures, etc.
BUCKINGHAM, DOOLITTLE & BURROUGHS, LLP – Akron, Ohio (1997-1999)
Health Law Analyst (1997-1999)
SUMMA HEALTH SYSTEM – Akron, Ohio (1982-1996)
Manager, Medical Staff Information Systems (1991-1996)
Responsible for the management of data relative to physician related quality assurance and resource utilization programs including
collection, input, reporting and variance analysis. Produced comparative statistical trend reports for all levels and physician and
administrative leadership. Provided ad hoc custom work and project management.
Developed and maintained an Access database which became the primary source of physician profiling.
Designed report content and layout for all global and physician peer-to-peer comparison reports.
As a member of the Quality & Resource Management Team, assisted physician leadership in gaining a better understanding of the
importance of appropriate resource utilization in the hospital setting through trend analysis.
Served as a member of the Medical Management Committee which was comprised of physicians and administrators from both the
Cleveland Clinic and Summa Health System.
Served as a member of a multi-disciplinary team in the development of clinical pathways.
Developed presentations for the Vice President of Medical Affairs to be given to the Board of Trustees, as well as all levels of
medical staff and administrative management.
Supervised four full-time, technically-oriented staff.
Office Manager/Ambulatory Network Services (1988-1991)
Responsible for profitability reports for each ambulatory program, including remote facilities, for the Executive VP/COO. Automated
volume and revenue tracking for occupational therapy and sports medicine facilities. Designed and initiated development of forms
and billing systems for newly developed facilities. Supervised five full time secretaries.
Coordinator/Physical Fitness Testing Center (1985-1988)
Responsible for the departmental budget, including variance tracking and reporting . Coordinated all educational and promotional
activities including the development of professional workshops. Supervised three full time secretaries.
Administrative Secretary/Nursing Administration (1982-1985)
Provided all aspects of secretarial support to the Director of Critical Care Nursing.
EDUCATION: Akron University – Various Business and Computer Science courses
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