Sales Customer Service

Jennifer Portaro

*****-* ************ ******* **., Huntersville, NC 28078

Mobile: 704-***-**** Email: abnmqg@r.postjobfree.com

Experience

Foreign Cars Italia, Charlotte

Business Development/Sales Consultant, Charlotte NC March

2009 – July 2009

A combination of establishing community awareness by developing and executing an

outreach initiative along with contributing in a one on one sales role.

• Quickly become a top producer despite no previous car experience with a

straightforward and genuine customer relations approach.

• Researched and created relationships with businesses and event leaders that

matched the targeted demographic and coordinated events that would gain

proper exposure for the dealership.

• Implemented new online advertising elements that were not being utilized and

contributed to increased sales for the dealership: created company Facebook

page and advertising campaign; utilized Craigslist; used manufacturer “co-op”

funds to gain exposure on online media.

• Worked diligently to learn product and industry knowledge that built value and

trust into client relationships and allowed for the proper determination of product

placement.

• Negotiated contracts that resulted with both the client and the dealership to feel

content with the agreement, thus creating a “Win, Win” relationship.

WSJS/WMFR/WZTK, Curtis Media Group

Account Executive, Winston-Salem May

2007- January 2009

Cultivated and sustained new and existing relationships with clients to create positive

advertising partnerships.

• Added over $200,000 in new client business that had previously not been radio

advertisers while maintaining and building the existing client base.

• Developed and implemented proposals that included radio advertising schedules,

creative commercials and promotions for clients that maximized their return on

investment and complemented their growth objective.

• Collaborated with other station departments - continuity, on-air talent, and

accounting, to ensure a cohesive follow thru of clients' campaigns.

• Coordinated and executed promotional off-site event-planning into client

schedules that consisted of: remote broadcasts, audience contests, website

activity/publicity and the North Carolina Wine Festival.

Janie and Jack September

2006- March 2007

Assistant Manager, Troy MI

Responsible for the following managerial duties: Consistently driving sales floor,

managing and budgeting payroll, setting and maintaining floor presentation standards.

• Trained and developed associates to meet and exceed company customer

service standards- received 95% or higher on customer service evaluations for

duration of employment.

• Coordinated and implemented floor layouts and visuals, coupled with the

information of substantial product knowledge.

• Manager on duty the day the store ranked number one in company for sales

volume and for percentage above last years sales volume.

February

Experts in Home Health Management

2004 - June 2006

Community Relations, Eastpointe MI

Developed, maintained, and educated a client territory of over 125 physicians, nurses,

and case managers on the various services and programs provided.

• Part of Training Team for new Community Relations associates.

• Built a 2 county sales territory into a 5 county sales territory in two years time.

• Increased sales growth by 5% each year while balancing a budget of $2000 a

month.

• Identified business trends and adjusted marketing strategies thus maximizing

client productivity and creating repeat business.

J.Crew

May 1999 -February 2004

Stockroom Supervisor/Sales & Merchandising, Ann Arbor MI

Held accountable for a myriad of duties that included sales, merchandising, inventory,

shipping logistics, coaching & developing associates.

• Facilitated training sessions for new hires that included: register functions,

product knowledge, store systems, sales procedures.

• Responsible for stockroom supervisory duties including: ordering supplies, all

store inventories, transfers, and outgoing/incoming shipments and created a

system of organization that simplified these processes and increased efficiency.

• Scouted out current fashion trends, competitor products, and textiles to maintain

competitive edge that helped establish client repoir and build further sales.

Education

University of Michigan

Graduated in 2005

Bachelor of Arts, Economics

Double minors in Business Management and Psychology

Member of Economics Club and Phi Theta Kappa (Honor Society)

Maintained an averaged 30 hour work week while completing degree

Skills & Interests

• Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook and Internet

functions

• Contributed as Business Development Lead for Iceni Tea, an online loose leaf

tea and accessories company.

• Involved in community charities: Susan G. Komen, NC Children's Promise,and

Humane Society

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