Sales Customer Service

DENNIS K. CORBETT

**** *** **** **** ****** Road 919-***-****

Springboro, Ohio 45066 abnmng@r.postjobfree.com

SENIOR EXECUTIVE

Entrepreneurial and senior-level management experience in international, general and financial

management. Accomplished in start-up, turnaround and growth situations, business development,

strategic planning and implementation, asset management, and a proven track record of driving market

share. Excels in financial analysis, sales achievement, business planning and establishing policies,

processes and performance monitoring systems in support of continuous improvement.

Proven areas of expertise include:

Strategic Planning/P&L Management Merchandising

Cost Reduction and Profit Optimization Achieving Sales & Profit Goals

New Business Development Multi-Site Facilities

Customer Service & Satisfaction Human Resource Development

PROFESSIONAL EXPERIENCE

PARTNER 2007 to Present

Health Club Tutor, LLC

Health Club Consultants

Provide consultant services in areas of marketing, business planning, sales training, P&L analysis,

business evaluation and introduction of Personal Training programs. Secured contracts with over 50

clients nationwide.

CHIEF OPERATING OFFICER 2006 to 2007

The EFT Group, LLC

Personal Training Company

Designed and implemented business plan for the personal training industry within health clubs.

Responsible for all operational and financial functions of the company. The company was sold due to

competing financial interests of its investors.

CHIEF OPERATING OFFICER 2005 to 2006

Capital Health Clubs

$11 million fitness club chain

Recruited to assist President to turnaround a $7 million health club chain, implemented organizational

policies and structure while managing day-to-day operations. Accountable for finance and accounting,

human resources, IT and operations administered through 550 people. Key challenges were to upgrade

customer service, introduce new reporting systems and to positively change a corporate culture that

had grown stale.

Increased revenues by 57% from gross annual sales of $7 million to $11 million in one

year.

Introduced Personal Training Program that generated $2.5 million in revenue.

Renegotiated third party service agreements that resulted in over $300 thousand in

annual savings.

Implemented an inter-company networking computer system that improved operational

and communication systems.

Developed and implemented a $2.5 million capital expansion program.

Wrote and implemented a Five Year Business plan.

PRESIDENT 1995 to 2005

Impressions On Hold, Intl.

$450 thousand advertising company

Start-up advertising firm that sold and produced on-hold messages for business telephone systems.

Franchise area included Massachusetts, Maine, New Hampshire, Vermont and Rhode Island.

Purchased the fourth franchise out of a total of 55.

Increased revenues from $0 to $450 thousand in ten years.

Opened and established relationships with 120 accounts ranging from small

businesses to Fortune 500 clients.

Developed and implemented marketing programs that were adopted by the Franchisor

for other Franchisees.

SR. VICE-PRESIDENT of MERCHANDISING AND OPERATIONS 1978 to 1995

Lowell Shoe Company, Inc.

$105 million manufacturer of women’s footwear

Started as sales rep selling footwear to clients in Vermont, New Hampshire and Maine. Promoted to

Regional Sales Manager of the Nurse Mates Division. Received additional promotions to VP-National

Sales Manager of Nurse Mates, VP-National Sales Manager of Soft Spots, VP- Director of Sales,

Marketing & Advertising and Senior VP of Merchandising & Operations.

Reduced finished goods inventory by 50% from $25 million to $12.5 million within one

year while shipping 94% of all orders.

Reduced active stock keeping units (SKUs) by 30% by eliminating non-performing items in

our product offerings.

Introduced an in-house telemarketing program that sold discontinued and stressed product.

Sales went from $-0- to $2 million within one year.

Developed and implemented all sales and marketing programs for four divisions within the

company.

Introduced a line of men’s footwear that generated $2.5 million in revenues within one

year.

Developed and introduced nurse’s pantyhose line that produced $3million in sales.

Increased the sales of the Nurse Mates division by 17% over three years while producing

60% of the company’s profit.

Increased sales of the Soft Spots division by 16% over two years.

Managed a sales staff of 65 sales reps domestically and internationally.

ADMINISTRATIVE ASSISTANT 1975 to 1978

White, Weld & Company

Brokerage firm

Worked in the operations department of a national brokerage firm.

Reduced unsecured receivables from $100,000 to $5 thousand in one year.

Received brokerage license to sell securities.

EDUCATION

Bachelor of Science in Business Administration (BSBA) - Boston University 1975

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