Customer Service Human Resources

Janet L. Shepherd

** ********* ** ******, ** ****8 (419)-896-337 abnmme@r.postjobfree.com

Objective: To obtain full time employment as an Office Professional for a stable, reputable company.

Experience Health Information Organizer

October, 2007- June, 2008 Litigation Management Inc., Highland Hills, OH

Maintained home based office to support companies facing medical

litigation

Performed electronic organization and audits on medical files

Maintained client confidentiality and HIPPA standards

Maintained production expectations of 70 pages per minute

Office Manager

September, 2004 – October, 2007 First Choice Medical, Mansfield, OH

Liaison between therapy companies, doctors offices and skilled nursing

home care

Daily critique of nursing notes for doctor’s orders compliance

Human resources, performance reviews, coaching, hiring/terminations

Maintained client medical charts according to Medicare/Medicaid

guidelines

Accounts payable/receivable, collections, payroll

Maintained office by HIPPA and EEO regulation standards

Client Service Representative

June, 2000 – September, 2004 Adecco Employment Services, Mansfield, OH

Liaison between clients and potential employees

Client site visits, customer service

Accounts payable/receivable, collections, payroll

Human resources, conflict resolution, hiring/terminations

Applicant screening/ orientations, performance counseling

Maintained employee files according to corporate regulations

Marketing

Inventory management

Observed EEO regulations

Restaurant Store Manager

October, 1993 – February, 2000 McDonalds, Mansfield, OH

Human resources, recruiting, training, hiring/terminations

Performance/wage reviews, coaching, conflict resolution

Cost analysis and troubleshooting,

Monthly budget plans

Scheduling, delegation/follow up

Customer service

Inventory Management

Education North Central State College, Mansfield, OH

June, 2009 -

Working on Associates degree

Skills/Qualifications: Microsoft Word, Microsoft Excel, some experience with Microsoft Power Point

and QuickBooks, computer savvy, able to type 50+ WPM, organized, logical

decision maker, accounts payable, accounts receivable, accounts resolution and

collections, payroll, strong delegation and follow up skills, self motivator with

excellent job ethics, team player, professional office etiquette, accustomed to

fast paced environments, strong leadership and supervisory skills.

References References are available on request.

Contact this candidate