Customer Service Manager
Resume:
David A. Zimmerman, Sr.
York Haven, PA 17370
Objective
To obtain a position in which I will be able to utilize my knowledge to help contribute to the success of the
company and further my career goals.
Qualifications
SHAFFER TRUCKING/CRETE CARRIER INC New Kingstown, PA September 2006-January 2009
Recruiting and Fleet Development
To interview, hire and retain quality Company drivers and Owner Operators for existing company needs in all
divisions. Do background and criminal checks to insure proper hiring criteria is met. Responsible for the entire
sales oriented recruiting process of CDL class A professional drivers based on company needs and demands in a
strategic manner to enhance overall productivity. Utilize the internet, direct mail, and verify past employment.
USF GLEN MOORE, INC. Carlisle, PA April 2005-September 2006
Recruiting and Fleet Development
To interview, hire and retain quality Company drivers and Owner Operators for existing company needs in all
divisions. Do background and criminal checks to insure proper hiring criteria is met. Responsible for the entire
sales oriented recruiting process of CDL class A professional drivers based on company needs and demands in a
strategic manner to enhance overall productivity. Utilize the internet, direct mail, and verify past employment.
CLARK TRANSFER, INC. Harrisburg, PA February 1999-April 2005
Dispatcher/Customer Service
Coordinate transportation logistics for Broadway shows across the U.S. and Canada. Manage a dedicated fleet of
owner operators for optimum productivity and cost effectiveness in a highly time sensitive environment.
SHAFFER TRUCKING, INC. New Kingstown, PA February 1998-February 1999
Team Fleet Manager/Dispatcher
Management and supervision of all aspects of a fleet of 90 drivers, by load planning, driver management and all
customer service functions needed to insure high production levels, on-time deliveries and minimal dead-head.
JONES EXPRESS Mechanicsburg, PA March 1996-February 1998
Operations Manager/Warehouse Manager
Manage a staff of five customer service representatives and five dispatchers. Manage 115 national and regional
drivers through the 48 states and Canada. Responsible for driver retention and driver relations. Performed
spreadsheet analysis focusing on improving productivity and reducing costs. Directly involved with warehouse
operation and marketing in performing traffic lane and cost analysis, along with rate negotiations.
SHAFFER TRUCKING, INC. New Kingstown, PA January 1988-March 1996
Dispatcher/Customer Service
Management and supervision of all aspects of a fleet of 50 drivers, by load planning, driver management and all
customer service functions needed to insure high production levels, on-time deliveries and minimal dead-head.
BASS PRO SHOPS - Part Time Harrisburg, PA June 2005-Nov 2007
Shipping and Receiving
Unload and load inbound and outbound trucks by hand or forklift in warehouse. Take inventory and restock
departments as required. Help customers with larger items.
Education
*Harrisburg Area Community College, Harrisburg, PA
*Dale Carnegie Management Course
*Six years duty Security Police with the United States Air Force - Anderson AFB Guam, USA, Griffiss AFB Rome, NY
*Central Security Control United States Air Force for nuclear uploaded B-52’s and nuclear weapon storage area.
*Knowledge of AS 400 and Qual Comm system, Exel, Word and Power Point
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