Customer Service Project
Resume:
Karen Lee
Oswego, IL *****
abninf@r.postjobfree.com
SUMMARY
Energetic, self-motivated professional with skills in procurement, project management, and team building. Strong
abilities in vendor relationships, internal and external communications. Effectively managed multiple tasks projects
while remaining conscientious and flexible in meeting project objectives. Proven problem-solving ability with
constant attention to detail. Analytical, articulate, and diligent.
EXPERIENCE
Material Sciences Corporation-Elk Grove Village, IL 2006-2008
Material Sciences Corporation is a leading provider of material-based solutions for acoustical and coating
applications with approximately 600 employees in the U.S., Europe and Asia and a network of partners on four
continents
Audit Coordinator
Conducted Sarbanes-Oxley compliance testing and provided administrative support for the Audit department.
• Conducted Sarbanes-Oxley 404 compliance testing, often 3-5 audits at one time, to determine adequacy
and effectiveness of internal controls in compliance with Sarbanes-Oxley 404 requirements resulting in
meeting SEC filing deadlines.
• Performed TS 16949 audits to ensure yearly TS 16949 certification for the Elk Grove Village plant.
• Documented and mapped internal control processes yearly to ensure required fiscal year end certifications
for the 10-K SEC filing.
• Conducted special projects as requested in addition to existing responsibilities.
• Processed employee information technology system requests, which included assessing proper system
access by analyzing the individual’s job function to determine appropriate system authorities.
• Provided administrative support for the Audit department, involving managing departmental budget of
$500,000, invoices, filing, copying, document gathering, and general clerical support.
FedSource-Chicago, IL 2005-2006
Congress authorized the creation of FedSource in 1994 to improve the delivery of products and services throughout
government. FedSource operates under the franchise granted to the U.S. Department of the Treasury.
Program Manager
Managed a team of employees that provided procurement services, specifically digital document services, to federal
agencies and offices.
• Managed digital document services contracts for over 50 federal offices across the country worth over
$3mm.
• Oversaw all aspects of procurement projects for clients and vendors, planned the goals and needs of the
project, created cost estimates and budget projections for both customer and vendor, finalized costs and
budget, ensured that project adhered to the scope and language of vendor contracts and the Interagency
agreement between the customer and FedSource, tracked orders, collaborated with vendor and customer to
resolve issues, disseminated information or data to other team members for project completion or for future
projects
• Supervised a team of employees for daily duties, ensuring all tasks were completed.
• Audited, approved, established, maintained, controlled and protected customer files and paperwork to
ensure that all files were compliant to federal regulations and organizational standards.
• Responsible for ensuring that automated database systems reflect the most current and accurate information
for each customer.
• Performed evaluative work, including identifying issues and determining solutions consistent with
regulations, contracts, and internal practices.
• Coordinated staff training.
Analyzed customer product needs, recommended changes, new products and/or the discontinuation of other
•
products.
TJ Maxx-n-More-Downers Grove, IL 1996-2004
TJX Companies Inc, is the leading off-price retailer of apparel and home fashions in the U.S and worldwide. TJX’s
stores include TJ Maxx, Marshalls, HomeGoods, and AJ Wright in the US; Winners and HomeSense in Canada; and
TK Maxx and HomeSense in Europe.
Front Line Supervisor
Supervised staff and resolved customer service problems.
• Supervised a staff of ten or more daily.
• Created goals for each staff member and ensured those goals were met.
• Ensured operational controls of all departments were in accordance to company guidelines and policies.
• Mentored, trained, and developed new staff, enabling them to advance their careers at TJ Maxx.
• Created solutions to complex and simple issues; both technical and non-technical problems within the store.
• Collaborated with management to resolve associate performance issues.
• Worked in cooperation with management to decide departmental placing for each associate.
•Audited and approved all frontline paperwork
COMPUTER SKILLS
MS Office, AS400, and Mapics.
EDUCATION
Bachelor of Arts in Political Science and Minor in Art History, DEPAUL UNIVERSITY, Chicago, IL.
Contact this candidate