Customer Service Manager
Resume:
Resume
First and Last name: Bc. Kristyna Dekastellova
Date of birth, birthplace: December 15th, 1987, Prague, Czech Republic
Permanent addresse: 1 N Broadway apt.14
Tacoma, WA 98403 USA
Phone: 518-***-****
E-mail: abnfr7@r.postjobfree.com
Health condition: good
Education
2003 - 2007 High school diploma
Business Academy Vinohradsk 38, Prague 2, Czech Republic
Majors: accounting, economy, english
2007 - 2010 Bachelor degree
Czech University of Life Sciences Prague, Czech Republic
Majors: Business, Administration, Accounting, Marketing
2010 - 2013 Master degree
Czech University of Life Sciences Prague Master
Majors: Business, Administration, Accounting, Marketing
Other subjects: Logistics, Psychology in marketing, Management
Information Technology for Managers
Professional Experience
2012 - 2013 Foss Waterway Seaport Tacoma, Washington, USA
Assistent (October-February)
- volunteer
- working with museum software Past perfect museum
- assist with improvement to the storage of archives objects
- develop inventories of collections
- input inventories, collect data and catalogue information
into software
2012 Travelodge hotel Lake George, New York, USA
Front desk (May-September)
Soft hotel training program
- highly skilled in greeting, registering, assigning rooms to
guests in a polite and resourceful manner
- answering phones and emails
- welcome and register guests and offer them services and room
rates
- handle guest check-in and check-outs professionaly
- able to direct and accompany guests to different facilities
and functions in the hotel
- in-depth knowledge of using computers and basic workplace
equipment including fax machine, photo copier and printer
- hands-on experience in comuputing bill, collecting payment
and making change
- demonstrated ability to answer inquirires about hotel
services, shopping, dining and travel directions
- able to work varied shifts, including weekends and holidays
- responsible for training new employees
Housekeeper - laundry, housekeeping
- servicing bedrooms to the required standard, using cleaning
materials
- supply and replace toiletries and breakfast items
- informing guests of hotel facilities
2012 Holiday Inn Lake George, New York, USA
Housekeeper - housekeeping, laundry (May-September)
- able to understand and follow all safety precautions in
english
- hands-on experience in the operation of housekeeping
equipment
- servicing bedrooms to the required standard, using cleaning
materials
- supply and replace toiletries and breakfast items
- informing guests of hotel facilities
2011 Magic Forest Lake George, New York, USA
Ride operator - Amusement park (May-September)
- worked with ride control panels to start, stop and emergency
stop rides
- ensured the safety and enjoyment of all ride passengers
- operated or informed patrons how to operate mechanical riding
devices
2011 Silvermine s shop Lake George, New York, USA
Sales assistant
- assisted the customers in selecting products (May-September)
- operated register
2011 Magistr t hl. m?sta Prahy Prague, Czech Republic
Back office
- operated computer
- processed new customer membership applications
- prepared new membership cards for public transportation
- customer service
- answerd phones and emails (czech and english)
2007 - 2011 Nanny Prague, Czech Republic
Babysitting -daily care about children (age 4-12)
- registered at Aupair in America my number: 175591
- my references went through background check in this agency
- more than 4 years of work experience as a babysitter
- clean medical (last drug test in June) history and criminal
record
- bath and dress and prepared kids for bed(4-14years old)
- arrange activities for example games and day trip, made a
positive relation with the children by having fun and by
doing a lot of creative things
- easy houskeeping duties for kids, watch over children s
homework
- care for pets
2007 - 2012 Hotel Relax Prague, Czech Republic
Head housekeeper - laundry, housekeeping
- establishes standards and procedures for housekeepers
- inspects rooms
- periodically inventories supplies and equipment
2007 Neoluxor bookstore, Prague, Czech Republic
Shop assistant
- assisted costumers
- processed new customer membership applications
- operated computer/cash register
2006, 2010 Pizzeria restaurant, Prague, Czech Republic
Waitress
- took orders, served meals,set and cleared tables and greeted
customers
- dealt with the exchange of bills and money
- operated computer/cash register
- assisting kitchen staff with food preparation
2005 Online store Megaobchod.cz Prague, Czech Republic
Sales Assistent
- assist clientele as they enter office and via phone
- assist with all other office administrative duties
- inputting data, office errands, scheduling appointments
Skills
English: LingMe Live Language Program (2 weeks)
Computer: Microsoft Office, Internet, Power point, State exam from typing
on computer
SPSS statistic program
Premier accounting program
Gretl econometrics program
Prestashop program for creating web pages
Soft hotel management system
Past perfect museum software
Special: excellent customer service skills, ability to work in all
weather conditions, ability to deal professionally and effectively
with all types of people, professional appearance and
demeanor, adaptable and responsible,
Driving license B - (international)
Personal: English advanced, Spanish basic, Czech
Interests: Reading, sports, traveling, music
References
June Sabayrac, Owner at Travelodge of Lake George 518-744-
8351
Rick Sabayrac, Owner at Travelodge of Lake George 518-
222-3472
Mary Claburn, Operations manager at Travelodge
Michael Spilman, Operations manager in Holiday Inn 518-
668-5781
Joseph M. Govednik, Curator of Collections & Manager 253-
304-8687
Contact this candidate